Care Home: Rathside Rest Home

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Annual service review Name of Service: Rathside Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Lyons Date of this annual service review: 2 2 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Gainsborough Lane Scawby North Lincolnshire DN20 9BY 01652652139 01652652139 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Sukhvinder Marjara Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 30 0 0 30 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rathside is well established home, which provides residential care support for up to thirty service users in the category of older people and people who have needs associated with dementia. It is situated on the outskirts of Scawby a small village three miles from the town of Brigg and close to local amenities. The accommodation is over two floors, and there is a passenger lift available to the first floor. There are 26 single rooms in the home, and 2 shared rooms; 22 of the bedrooms have en- suite facilities. 0 5 1 2 2 0 0 8 Annual Service Review Page 2 of 7 A garden room was provided to the front of the building in 2005, which has significantly improved the range of communal areas the home provides. There are three further sitting rooms and a dining room in the home. The home has a good range of bath and shower facilities. The front garden has been improved with a large paved area with plenty of seating and shade; a ramp with rails has been provided for access from the garden room. There is a pleasant, well maintained rear garden and ample parking space to the side of the home. It is a privately owned home, and the proprietor is Mr S Marjara. The home has recruited a new manager, Miss Lisa Jevic. Information about current fees can be obtained from the manager. The home operates a system whereby the fees include a third party contribution. Additional charges are made for the following: toiletries, newspapers/ magazines, hairdressing and chiropody. Information about the home can be found in the statement of purpose and service user guide, both these documents are available in the entrance hall and from the owner at the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on the 5th December 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self- assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We also received surveys back from people who use the service, staff and health care professionals. We have decided on consideration of all the information that we have received about the home, that further improvements have taken place and the overall quality rating of the home has probably improved. The manager, Lisa Jevic has been in post since October 2008, she is currently applying for her registration with the Commission, this will ensure her fitness for the position has been tested. People living in the home told us that they are happy there and well cared for. They indicate that they are able to make choices about how they spend their time, they are listened to and their views and opinions are acted upon. Comments from people included: they treat me with respect and ensure that I am OK, the staff have made it clear that I can talk to them whenever I want. The staff are always welcoming to my family and friends, everything that needs doing is done to a very high standard and they spend time with the residents and take them out to places, everyone is very kind. Annual Service Review Page 4 of 7 The service has continued to develop and maintain closer links with external agencies, surveys received from health and social care professionals were very positive and some of the comments included: They are particularly good at communication, I have been kept fully informed in all matters connected to service users. Good at observing and responding to changes in health, early interventions obtained on several occasions. Person centered care and good ambiance. Staff go out of their way to ensure needs and wishes are met and hospitable welcome, readily discuss residents needs and will keep me updated on progress, they respond well to advice/ recommendations, flexible when offering care and treatment, they encourage family to be involved. The homes quality assurance programme demonstrates how the home provides a quality service and is listening to peoples views and opinions, taking action to meet its aims and objectives and produce favourable outcomes for people. The home now employs two activity co-ordinators and more diverse activities and outings have been arranged following consultation with people. The home has upgraded more of the communal areas and bedrooms with new furnishings and decor to maintain the high standard of facilities the home provides. A recent review surgery was carried out by North Lincolnshire Local Authority who rated six outcome areas as excellent and the seventh as good.This is a very positive achievement. Staff retention has been problematic since the last inspection, however the manager has confirmed that this has settled in the last three months which has provided more continuity of care for people using the service. The home remains committed to providing staff with qualifications in care and the home has exceeded the target of having at least 50 of care staff having achieved at least NVQ level 2 in care. Staff surveys were also very positive in relation to the services that are available and provided at the home, and also the training and support they receive. Comments included: A well managed , pleasant environment to work in and all residents cared for in an excellent, professional manner by all staff and we look after residents individual needs, the manager is very supportive and we are encouraged to go on lots of training courses. All the staff surveys supported the other evidence that they are provided with the right training and support to make sure they have the necessary knowledge and skills to be able to care for the people that they help look after. The home had received two complaints in the last twelve months, the issues were not substantiated. A safeguarding investigation took place in July 2009, following a number of anonymous allegations relating to care support, staff practice and staffing levels. The issues were not substantiated. We are always told about important things that have happened at the home since we did our last key inspection. The home is managed in a way that shows it has the interests of the people using the home at the centre of what they do. What are we going to do as a result of this annual service review? We think the quality of the home might have improved since the last key inspection. It is our statutory responsibility to inspect all care services at least once every three years. We are currently scheduled to do a key inspection by the 4th December 2010 to review our assessment of the service. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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