Latest Inspection
This is the latest available inspection report for this service, carried out on 24th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ravenscroft.
Annual service review
Name of Service: Ravenscroft The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Jinks Date of this annual service review: 1 9 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 116 Warwick Road Carlisle Cumbria CA1 1LF 01228520748 Telephone number: Fax number: Email address: Provider web address:
Linda@paterson116.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Linda Paterson Number of places (if applicable): Under 65 Over 65 3 3 3 0 0 0 The registered person may provide the following category of service only: Care home only - Code PC. to service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE, Mental disorder, excluding learning disability or dementia - Code MD, Learning disability - Code LD. The maximum number of services users who can be accommodated is: 3. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ravenscroft is owned and run by Mr and Mrs Paterson. Mrs Paterson is the registered person and the main carer in the home. The home is registered to provide care and support for up to three adults with learning difficulties who need support with daily living.
Annual Service Review Page 2 of 7 The large Victorian property is within walking distance of Carlisle city centre and close to public transport routes for buses and trains. The shops, facilities and amenities of the city centre are all easily accessible from the home. There are no obvious signs externally that make the house appear to be different from all the other similar properties in the locality. There are three bedrooms with en-suite facilities on the first floor. Communal accommodation includes two sitting rooms, a dining room and large kitchen. The owners live in the house too. There are front and rear gardens and a patio area at the rear of the property that are all easily accessible. Further information about the home, including the weekly fees are available from Mrs Paterson. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment that is filled in once a year by all providers. It focuses on how well outcomes are being met for people using the service. It also gives us some statistical information about the home. Surveys returned to us by people using the service and some of their relatives. The previous key inspection report, particularly where requirements and recommendations have been made to help make improvements to the service. We also checked whether there have been any complaints made about the home or whether there have been any matters regarding the safeguarding of vulnerable adults (abuse). There have been no reports of any complaints or of anything abusive happening at the home. What has this told us about the service? Mrs Paterson, the owner and manager at Ravenscroft sent us the annual quality assurance assessment (AQAA) when we asked for it. She provided us with some information about the service provided at the home. At our last visit to Ravenscroft in 2008, we made one requirement regarding the servicing of household appliances. From the information supplied by Mrs Paterson we note that this has been complied with. Mrs Paterson has provided limited information in the AQAA about the service. She has not told us of any improvements that have been made over the last year nor has she indicated any areas where the service could do better. Mrs Paterson has told us that she plans to continue to provide a homely and family lifestyle to the people living here. Within the AQAA, Mrs Paterson has generally identified the strengths of the home. From all of the information we looked at, our judgement is that the home generally continues to provide a good service. We sent surveys to all of the people that live at Ravenscroft and two were returned to us. Everyone had received some support from one of their relatives to complete the surveys. People indicated that they were given enough information about Ravenscroft to help them make their decisions. They told us that they are able to make their own decisions on day to day matters. They also told us that they can usually choose to do what they want to do during the day, evening and at weekends. People told us that Mrs Paterson always listens and acts on what is said and that they are treated well. The people that live at Ravenscroft know about the complaint process and know who to Annual Service Review Page 4 of 7 speak to if they are not happy about something. The manager told us that people using this service have an individual plan of their care needs and that they are reviewed every six months or more frequently if there are any changes in their needs. She told us that people are encouraged to make their own decisions about their lives, with help and support where needed. If we feel there may be a risk in certain aspects of a service users life, a risk assessment is done and documented in the care plan. Two of the people that live at the home attend day services and the third person is retired now. The manager told us that she tries to provide family style living. She said; as a family we do a lot of things together like, going out on day trips, visiting the theatre, discos and restaurants. In the house everyone helps out where they can. Because the home runs as a family home meals and mealtimes are spontaneous. People are able to choose meals and help with the shopping. Mrs Paterson and her husband run the home and there are no other staff employed. Mrs Paterson tries to keep her skills and knowledge up to date to help ensure people using this service are supported appropriately. She has completed a National Vocational Qualification in care at level 3. She has attended training in adult protection, first aid and moving and handling. There are polices and procedures in place to help ensure that the health, safety and welfare of people using this service are protected as far as possible. Relatives told us that the service provided by Ravenscroft meets the needs of their relative. They told us that they are kept up to date with important issues that may affect their relative. They said that people always receive the care and support they need and that Mrs Paterson has the right skills and experience. We received the following comments from people who use this service and their relatives: I am not in always in a position to know what is right, so am advised what to do. (Resident) I am fortunate to be living in such a caring house. I do not believe there can be a better one. (Resident) They look after me excellently. I cannot think of anything they can do better. (Resident) The best care service I know of. Second to none. They treat my relative as one of the family and there is nothing that they could do better. (Relative) I am very satisfied with my relatives care. I have no complaints at all. (Relative) The residents are treated with the utmost respect giving them every opportunity possible. (Relative) Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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