Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rawlyn House.
Annual service review
Name of Service: Rawlyn House The quality rating for this care home is: The rating was made on: two star good service 2 0 0 3 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 2 6 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rawlyn Road Chelston Torquay Devon TQ2 6PL 01823272633 Telephone number: Fax number: Email address: Provider web address:
creamcare@aol.com Name of registered provider(s): Name of registered manager (if applicable) Mrs Rebecca Patricia Parsons Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Cream II Ltd Number of places (if applicable): Under 65 Over 65 15 8 0 0 The maximum number of service users who can be accommodated is 15. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) - maximum of 15 places Physical disability (Code PD) - maximum of 8 places Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rawlyn House is situated in a quiet residential area of Torquay, it is registered to provide 24-hour for up to 15 persons with a learning disability, 8 of whom may have
Annual Service Review Page 2 of 6 2 0 0 3 2 0 0 8 an additional physical disability. There are 15 single bedrooms with on suite facilities; these are on the ground floor and the first floor of the home. Three comfortably furnished lounges are available with television provided. A dedicated dinning room is available which is well furnished and provides tables seating up to four persons. At the front of the home there is a hard standing parking area for several vehicles and the drive up to the front door. Outside there is a large level garden that has a patio area equipped with seating and a play area on the lawn that has adapted swings and a trampoline. The home is well provided for vehicles, as there are three people carers available; one has been fitted with wheelchair facilities. The weekly costs of care at the home are lowest GBP1400 and the highest GBP3000. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We sent the service an Annual Quality Assurance Assessment or AQAA. This is a document for the service to complete to tell us about the way they operate, what they have improved since we visited and what they plan to do in the coming 12 months; We looked at the last Key Inspection report and the reports of any visits we may have done in the last year; We looked at the information we have received about the service, including any safeguarding alerts or complaints. We looked at the way the home managed these; We sent questionnaires to the people who use the service; and we sent questionnaires to the people who work at the home. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. It gave us the information we required. They told us that since our last visit they have improved communication systems; developed a more creative approach to care planning for social activities and developed the key worker role; increase the personalisation of the environment; accessed an NVQ assessor to ensure staff can complete their National vocational qualifications; provide extra staff training specific to the needs of the people living at the home; and improved the health and welfare of the people they care for. They also told us that they plan to further develop the communication systems and staff training to support this; make the care plans more accessible; continue to develop the environment of the home and build a recreation chalet in the grounds; continue to supoport staff professional development and minimise staff turnover; the home manager is to complete her National vocational qualifications at level 4 (Management level) and the team leader is to complete her assessors award. People told us the home was good at: Rawlyn House has a good team who work there There are no concerns with the care given to the residents. Very person centred - needs of xxxxxx are well identified and met. Able to be flexible and adaptable to fluctuating health needs, good at recording and sharing between staff and also with other staff. Good at trying to provide the best quality of life, accessing local community and environment and for seeing oportunities for trips out. High quality individualised care and good communication Annual Service Review Page 4 of 6 has a clean, safe environment for the residents The home provides a very positive environment for all the people we care for. People also felt the home could do better at: Offering more regular training courses, in communication skills, autism awareness, moving and handling, more staff meetings and stabilise the staff turnover Improve the TV reception Provide an appropriate holiday for the people who live at the home Get the staffing levels right. The home told us they have received no complaints in the last year, and have made one safeguarding referral which remains under investigation. The home acted to support a person living at the home and have co-operated fully with the investigation undertaken as a result. What are we going to do as a result of this annual service review? We have not changed our mind about the service and will carry out a Key Inspection by the 20th March 2011. However we can inspect the service at any time if we have concerns for the people who use it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
