Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Red Oaks.
Annual service review
Name of Service: Red Oaks The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jean Dobbin Date of this annual service review: 1 8 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 27 Hawthorn Terrace New Earswick York YO32 4BL 01904768126 Telephone number: Fax number: Email address: Provider web address:
redoaks@talktalk.net Name of registered provider(s): Name of registered manager (if applicable) Mrs Stacey Marie Lee Conditions of registration: Category(ies) : learning disability Mrs Stacey Marie Lee,Mr Michael Lee Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Red Oaks is a small care home registered by Mr and Mrs Lee to provide personal care and accommodation for three younger adults with learning disabilities. Mrs Lee is the registered manager. The home is a detached, three-storey house that is situated in grounds set back from a main road in New Earswick, north of the city of York. Local community amenities and facilities, including shops and pubs, are within walking distance for those with good mobility and there is a regular bus service into the city. Each of the three bedrooms is for single accommodation, one of which has en-suite facilities. These are situated on the second floor and are accessed via a staircase. The home has a well-maintained garden with seating areas and there is parking space at the front of the house. The owners provide a Statement of Purpose and service user guide which describes the services and facilities provided. A copy of the latest
Annual Service Review Page 2 of 6 1 2 0 1 2 0 0 9 inspection report, written by our predecessor, the Commission for Social Care Inspection can be obtained from the owners. They can also provide details about the weekly fees to live at Red Oaks. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it, and it provided us with reasonable information. The home is small and people can live there for many years, so there will not necessarily be many changes from one year to the next. The AQAA tells us that the owners continue to talk with the people living there to informally find out what they think about their home and what changes they would like to see. The owners should consider surveying other people too, like the families of the people living there, visiting healthcare professionals and social care professionals. This would provide them with a wider view of what other people think the service does well or how it could be improved. The owners also tell us that they have completed some more training in the last year to better equip them with the skills and knowledge to support the people living there. This has included learning about epilepsy and dementia care, first aid training and safeguarding vulnerable people. The manager has also completed the Registered Managers Award, which looks at management and leadership skills. The AQAA states that there has been redecoration and refurbishment of some parts of the home and a health and safety inspection, completed by the local authority last autumn, identified no concerns. Neither the commission nor the home have received any complaints in the past year, however there has been a safeguarding incident, which the local authority told us about. We had to contact the manager to remind her to send us a notification about Annual Service Review Page 4 of 6 the incident, as she had not done this. The investigation into this safeguarding incident is not yet complete. What are we going to do as a result of this annual service review? The homes quality rating cannot be changed without a visit to the service. However when we have completed our investigation into the safeguarding incident we will then decide whether we need to carry out a visit to the service. And regardless of the outcome of this investigation we can still inspect the service any time if we have concerns about the safety or welfare of the people living there Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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