Care Home: Redcot Lodge

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What the care home does well Residents say they enjoy living at Redcot Lodge and are very happy there. They speak highly of the staff and of the standard of care they receive. The home provides a comfortable environment and the standard of cleanliness is good. There is an open and friendly atmosphere with good communication between residents, staff and visitors. There is encouragement for residents to partake in activities suited to their preferences and capabilities. Residents enjoy the meals which are of good quality. What the care home could do better: The Manager should proceed with the intended review of the care plan format so the process better includes social care planning. The facilities for the storage and preparation of medicines should be reviewed to better comply with the latest guidelines from the Royal Pharmaceutical Society. The Manager acknowledges the training matrix needs updating to give a management overview of courses attended and those booked. Random inspection report Care homes for older people Name: Address: Redcot Lodge 1 Lower Northdown Avenue Cliftonville Margate Kent CT9 2NJ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Gary Bartlett Date: 1 8 0 5 2 0 1 0 Information about the care home Name of care home: Address: Redcot Lodge 1 Lower Northdown Avenue Cliftonville Margate Kent CT9 2NJ 01843220131 01843220131 redcotcare@btinternet.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Emma Rolfe Type of registration: Number of places registered: Conditions of registration: Category(ies) : Redcot Care Ltd care home 18 Number of places (if applicable): Under 65 Over 65 18 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users to be accommodated is 18 The registered person may provide the following category of service : Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category ; Old age, not falling within any other category (OP) Date of last inspection Brief description of the care home Redcot Lodge is a large detached house, located in a residential area of Cliftonville. The accommodation is on two floors and comprises of fourteen single bedrooms and two double bedrooms. All of the rooms have a call bell, a television point and the majority Care Homes for Older People Page 2 of 8 Brief description of the care home of Service Users have their own telephone line. There is a shaft lift to the first floor for those residents unable to manage the stairs.The home is located in a residential area with local facilities close by. There is a garden to the rear of the house. Car Parking facilities are available within the grounds together with on street parking being available to the front and side of the home.According to its aims and objectives the home provides long-term care/accommodation in comfortable surroundings - an environment in which individuality, independence and choice are important. Care Homes for Older People Page 3 of 8 What we found: The focus of this unannounced Random Inspection was care planning, the storage and administration of medicines and staff recruitment and training. We were in the home from 10.00 a.m. until 2.00 p.m. and spoke with some residents, the proprietors and Manager and some staff. Parts of the home and some records were inspected. Each resident has a care plan and two were inspected in detail. The home uses the Standex care planning system that provides adequate facility for recording individuals personal and health care needs but is limited for detailed care planning for social care support. The Manager stated she is aware of this and is reviewing the care plan format used. Part of this process will include a review of the existing information to ensure it is up to date. The Manager is also aware that some daily records are more detailed and descriptive of the days activities and in conveying how the resident has responded during the day and how they feel emotionally. She understands that accurate and detailed information gives a full picture of the persons lifestyle and is monitoring the quality of the daily records and offering support and guidance to staff where required. All the residents we spoke with said that staff members have a very good understanding of their individual needs and preferences. They said they have ready access to healthcare professionals including local doctors, chiropodists, dentists and opticians. Staff say they receive good support from healthcare professionals such as District Nurses and GPs. There limited facilities for the storage and preparation of medicines. The Manager is aware of the need to fully comply with the latest guidelines from the Royal Pharmaceutical Society and is assessing how best to do this within the environmental restrictions of the home. Medications are only administered by staff members trained to do so and the Medication Record Administration Record (MAR) sheets seen were completed appropriately. The administration of medicines was not observed on this occasion. People living at the home say they feel safe and well supported. They feel confident they are listened to and any necessary action is taken. The Home keeps a record of all complaints received by them, the result of the investigation and how the complaint has been resolved. Records show the home has not received any complaints in the last twelve months and the Commission has not directly received any information regarding complaints about the home in that time. The standard of cleanliness in the parts of the home seen is good and residents commented on how clean their rooms are kept. There is a well maintained garden that residents say they enjoy using in pleasant weather. Residents are very complimentary about the food at the home and say the cook provides good quality meals. Recruitment processes are robust and offer protection to people living at the Home. People applying to work at the home have to complete an application form, attend an Care Homes for Older People Page 4 of 8 interview, provide references and satisfactory Independent Safeguarding Authority (ISA) and Criminal Record Bureau (CRB) checks. The files of two recently recruited staff show that appropriate checks were made prior to them commencing duties. New staff members are required to undertake an induction programme. Staff members speak of regular training and there are certificates on their files. The Manager acknowledges the training matrix needs updating to give a management overview of courses attended and those booked. Residents say that staff are kind and gentle, this was confirmed by observation. It is clear that staff have developed friendly and positive relationships with residents and are considerate of their age and dignity. Comments made by residents included The care you get here is excellent and You could not want better care. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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