Latest Inspection
This is the latest available inspection report for this service, carried out on 5th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Redlands House.
Annual service review
Name of Service: Redlands House The quality rating for this care home is: The rating was made on: two star good service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue Kinch Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 246 Leigh Road Chandlers Ford Eastleigh Hampshire SO53 3AW 02380271222 02380273344 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Truecare Group Ltd Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users to be accommodated is 8. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is situated back from the main road and is reached up a steep slope and car park to the front of the building which is surrounded by new fencing. The home is provided on two levels in a domestic property extended to the rear with a moderately sized back garden. All people living in the home are provided with single rooms and ensuite facilities on the ground and second floor. Shared facilities include bathrooms, kitchen, laundry a lounge, dining room and additional lounge and a small sensory room. There are local shops within close proximity and not far from the centres of
Annual Service Review Page 2 of 6 1 4 1 0 2 0 0 8 Eastleigh and Chandlers Ford. The home provides support for people with learning disabilities including people with behavioural support needs and aims to provide structured day time activities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? For this Annual Service Review we looked at all the information that we have received, or asked for since the last key inspection of the service.This included:the annual quality assurance assessment (AQAA) that was sent to us by the service. (The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service); surveys returned to us by people using the service and/or their relatives/ professionals involved in their service; information we have about how the service has managed any complaints;what the service has told us about things that have happened in the service(these are called notifications and are a legal requirement);the previous key inspection; relevant information from other organisations and what other people have told us about the service. We have not visited the service since the last inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. It showed us that the service has been admitting new people the last Key Unannounced Inspection and now accommodates five people and employs 19 full-time and 5 part-time staff to meet their needs. The manager said that the home has systems for regular consultation with people receiving a service and others and provided information about changes made based on such consultation such as, changes to the menus to include pictures, timetables to reflect individual choices including the use of pictures, taster sessions to stimulate interests, and redecoration of bedrooms taking individual choice and needs into account. We were also told that a second vehicle has been ordered to increase the choice of activities out in the community and facilitate contact with family and friends. The manager gave other examples of improvements made to the service including people transferring from other services more successfully,offering more meaningful activities, increasing use of the community,setting up a bank of trained relief staff, obtaining the Investors in People status, and developing a business plan and a development plan. We made requirements in the last inspection report to ensure that all risk assessments leading to physical interventions are agreed with care managers or others and restrictions are minimised and this was confirmed to have been completed in the AQAA. We were provided with details of further plans to improve the service including ; addressing equality and diversity, and focusing the individual needs of people living in the home by increasing person centred care through training staff, developing communication systems,and improving staff training and support systems. The management state that physical interventions are used and that the manager and staff are being trained in specific interventions to ensure that people are supported in a safe way and there is a system of monitoring these interventions. They have not Annual Service Review Page 4 of 6 received any formal complaints about the service since the last inspection on 14th October 2008. The manager has made to 11 referrals to the local safeguarding procedures.Our records showed that the home does routinely report incidents and have a good record of referring matters through local procedures and following matters up. For this annual service review we sent surveys to the people living in the home but none were returned to us on this occasion. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 14th October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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