Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Renaissance.
Annual service review
Name of Service: Renaissance The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stella Lindsay Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Renaissance Care Services Limited 56 St Marychurch Road Torquay Devon TQ1 3JE 01803201513 01803201513 renai@talktalk.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Renaissance Care Services Limited Number of places (if applicable): Under 65 Over 65 17 0 The maximum number of service users who can be accommodated is 17. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The last key inspection was carried out on on 8th October 2007, when the home was judged to be providing a good service. Renaissance is a large house with level access, situated within walking distance of Torquay town centre. Care and support is provided for up to 17 adults with learning disabilities including some who have reached retirement age. People who live at the home are encouraged and supported to participate in the daily life and routines of the home. Activities outside the home are supported including paid work, work experience, attendance at college courses and the
Annual Service Review Page 2 of 6 pursuit of leisure interests such as horse-riding. The homes fees range from 307 to 790 pounds per week. People who live at the home buy their own toiletries and newspapers and contribute to holidays, day trips and activities. Copies of previous inspection reports are in the hallway for anyone to read. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, -:The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -:Surveys returned to us by people using the service and from other people with an interest in the service. -:Information we have about how the service has managed any complaints. -:What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -:The previous key inspection report. -:Relevant information from other organisations. -:What other people have told us about the service. What has this told us about the service? Mrs Jesamine Adroit is the Registered Manager of Renaissance. She has owned and run the home, with her husband, since 1994. She is RMNH qualified, and has achieved the Registered Managers Award. She told us that the Deputy Manager has been taking on a management role, and is being recognised for her management skills in house and by other professionals. Mrs Adroit sent us the AQAA, in which she told us a lot about the work that has been going on at Renaissance. Improvements that have been made since the last inspection include; -:residents have been consulted in the process of assessing prospective residents and staff -:menus have been changed, with more interesting additions -:parties and holidays have been organised differently, bringing in peoples ideas -:the fish pond has been filled in, as it had lead to problems of vandalism. Work has continued to support Renaissance residents in training and finding appropriate work. Two service users are members of the Speaking out in Torbay Annual Service Review Page 4 of 6 (SPOT) committee. One shadowed the Mayor of Torbay for a day. The Manager was particularly proud of the homes success in obtaining advocacy and, using their knowledge of the Mental Capacity Act, mounting a challenge to enable a resident to get treatment they needed. Some people have lived at Renaissance for many years. Staff have been learning about health issues that older people meet, and have worked with a wide variety of health professionals and developed their end of life service. We always liaise for advice and support for the best interest of each service user, said the Manager. The Manager is leading the team and service users who are interested in working towards living more independent lives. She said that a Renaissance forum is being set up to share information and support in developing a new service. The Manager has let us know of things that have happened in the home, and how they have been dealt with. Regulation 37 also requires the Manager to notify the CQC when someone needs nursing care though they are in a home that is not a nursing home, and when anyone dies in a care home. We have not received any complaints since the last inspection, and there have been no allegations of poor practice. Nine people who live at Renaissance returned surveys to us. Some had received help to do this from care staff. They all said they could do what they wanted - during the day, in the evening, and at weekends. I can do whatever I like as long as I tell the staff when Im going out, said one, while another said Managers and carers always let me make my own decision and help me if they think its the wrong decision. Three told us they were happy living at Renaissance. Five people said that staff always listen to what they say and act on it - four said this sometimes happens but not always, though they did not specify what they had not been supported to do. The Manager sent her report from her Quality Assurance survey. This had recorded a high level of satisfaction amongst the families of residents, who had found that the service at Renaissance was flexible and promoted their relatives quality of life, their good health and their independence. She also told us in the AQAA about feedback she had gathered each year from residents, and said she holds house meetings every second month for two-way communication. She said residents are involved in case reviews, and in discussions with respect to potential new residents and during staff recruitment. Three professionals from outside the service returned surveys. All gave their observations of good caring attitudes shown by staff consistently, demonstrating respect and understanding towards service users. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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