Latest Inspection
This is the latest available inspection report for this service, carried out on 10th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ridgegate.
Annual service review
Name of Service: Ridgegate The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Jewell Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Ridgegate 88 Doods Road Reigate Surrey RH2 0NR 01737242926 01737222461 office@ridgegatehome.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Governors of Ridgegate Home Number of places (if applicable): Under 65 Over 65 0 25 The maximum number of service users to be accommodated is 25. The registered person may provide the following category/ies of service only: Care home only ? (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ridgegate is a large house in a pleasant residential area in Reigate, Surrey. It is run by The Governors of Ridgegate Home and is registered with the Charity Commission. The care home provides residential accommodation and care to twenty five older people. An information pack about the service can be obtained from the manager of the home Annual Service Review Page 2 of 7 The premises are presented across four floors with accesses to floors above ground level being reached by stairs or a passenger lift. Residents accommodation are all single rooms with most providing ensuite facilities. Communal space consists of a large comfortably furnished lounge on the ground floor, and two smaller lounge areas (one containing a small library) are available for residents to use. The kitchen and dining room are on the lower ground floor. There is a ramp to the front of the property and to the large rear garden for wheelchair access. There is car parking to the front of the property. The current fees range from £425- £675 per week depending on the services and facilities provided. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assesment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Any information we have about how the service responded to and manages complaints and safeguarding adults referrals. The previous key inspection which was undertaken on the 13 August 2008 and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations, such as the local authority. Information from people that use the service or from those that visit it. This was obtained by the Care Quality Commission sending out surveys to the home and fourteen were returned to the commission and their contents are included in this assessments. In addition the registered Manager Rosemary Bowering was contacted by telephone on the day of the Annual Service Review for up to date information about the service and to feedback some of the comments given by residents and relatives through completing the surveys sent to the home. What has this told us about the service? The home returned the annual quality assurance (AQAA) within the dates required. This was comprehensive and gave clear information about what was happening in the home and further developments that are planned for the next 12 months that will benefit the people that live in the home. This includes the continuing upgrade and refurbhismsent of the home. Areas in which the Manager reported they have improved over the last months include upgrading the fixtures and fittings, privacy curtains for visiting health care professionals, continuing review of the activities provided, mental capacity assessments and the refurbishment of the kitchen, laundry and utility rooms. The previous inspection report was very positive and areas in which the home was noted to do well in included, care planning, activities, staffing levels and training, obtaining feedback from residents and the varied choice of meals. Surveys were sent out to the home for distribution to residents, staff, health care professionals and relatives or other stakeholders involved in residents care, who all overwhelmingly spoke positively about their experiences at the home and a sample of their comments includes the home is very organized in how it is run it is very clean Annual Service Review Page 4 of 7 tidy and very homely we have a varied menu to cater for all users ie religious or vegetarian and I think the home is very inviting the staff are very nice and it is also very homely. I feel all the residents are very happy and comfortable and the home caters well for them Consistent positive feedback was received regarding the manager with particular reference to their experience, knowledge and approachability. Comments included the management are brilliant professional and fair with all and home does well because of good managers and care staff. Much work continues to be undertaken to upgrade and constantly improve the environment to ensure that it meets the needs of people living there and remains a pleasant environment in which to live. Consistent feedback was received regarding the high standards of cleanliness. A resident said they keep it nice and clean and there are nice things about, like a real home. Consistent feedback was received that residents are cared for in a person centred way. Health care professionals fedback I rate the quality of the care provided to individual patients to be very high. They do threat the resident as individuals and good consideration of the needs ( very varied )of residents respectful attitude towards residents. Residents lives continue to be enriched through a range of meaningful and varied activities. A health professional fedback always seem to be a lot of activities planned for the residents a resident fedback that there was always something different to do. Without exception all persons consulted spoke positively about staff with particular reference to their kindness and experience. A health care professional fedback staff are welcoming and friendly give very good feedback re any concerns regarding residents a resident fedback there is always someone around to help me and they are all so kind and helpful. The manager reported that they had been nominated by skills for care (a government training body) for a best employee award, which is to be commended. Two good practices recommendations were made at the previous inspection. This includes the replacement of some toilet doors to ensure privacy and the recording of activities undertaken. The manager confirmed that they have addressed both recommendations. The AQAA indicated that there is a robust quality monitoring process in place to enable the views of residents and stakeholders involved in their care to be actively sought, listened to and any actions taken to improve service delivery. This has resulted in changes to the environment, menus and activities. The home continues to notify the commission of certain events that involve and effect residents, this includes accidents. There have been no safeguarding adult protection referrals or complaints made about the home since the previous inspection. The information provided by the home and other sources confirmed that the Commissions judgement is that the home is still providing excellent outcomes for residents.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by the 13th August 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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