Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Riverside Rest Home.
Annual service review
Name of Service: Riverside Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Plant Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17 West Beach Lytham Lancashire FY8 5QH 01253737317 01253737317 riversideresthome@daisybroadband.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability old age, not falling within any other category Conditions of registration: Mr Peter Fenton Warwick Number of places (if applicable): Under 65 Over 65 3 0 0 26 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Learning disability - Code LD The maximum number of service users who can be accommodated is: 26 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Riverside is a family run home for older people registered to accommodate up to 26 residents of both sexes. The registration also allows for people with a learning disability to be accomodated. Mr and Mrs Warwick are the registered providers and their son and two daughters run the home on a daily basis, with the eldest daughter being the registered manager. The home offers accommodation in 3 double and 20 single bedrooms, most of which have en-suite toilet facilities. There are 2 lounges on
Annual Service Review Page 2 of 6 0 2 1 2 2 0 0 8 the ground floor and a dining room on the lower ground floor. All floors are serviced by a passenger lift. The home continues to provide permanent care and short stay holiday care, with a free transport service collecting and returning residents to and from home. The home has now earned a reputation for providing holiday type care and prides itself on the variety of activities, entertainment, outings and trips they provide. Details of the current fees and what is included in the fees is available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and by staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. Information from any visits we have made to the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. Information within the AQAA shows that improvements continue to be made and that service users and relatives opinions influence the service provided. Service users had suggested trips out to a safari park and to Windermere and that a monthly film afternoon should be introduced. These suggestions have been implemented, with the suggested trips taking place and the monthly film afternoon now forming part of the activity programme at the home. The last key inspection evidenced that social activities are a strength of the service provided at Riverside and this continues to be the case. Relatives views are also taken into account, with a new door being fitted from the dining room to the front garden, as requested by a relative, as the existing door was difficult for service users to open independently. Feedback surveys are sent to relatives and there are plans to send these out more frequently, to build upon existing good practice. Information in the AQAA shows that equipment, such as fire equipment is checked and that the refurbishment of the home has continued, helping to ensure that Riverside is a safe, comfortable and attractive place for people to stay. The last key inspection highlighted some parts of the home that required attention and these areas have been given priority. The bathroom on the lower ground floor and the large toilet on the ground floor have been refurbished. The dining room has been upgraded, with new Annual Service Review Page 4 of 6 carpeting, lighting and furniture. The landing and corridors have also been given attention. Riverside continues to provide a personalised service. This is a family run home and no agency staff are used. This means that staff get to know service users well and have a good knowledge of individual preferences. One service user who visits for short periods has formed a close relationship with another service user and at their request are able to share a bedroom during these short stays. The home continues to provide a pick up and return home service for people that come to the home for short stays. 15 service users completed CQC surveys, with some containing comments from friends and relatives and these provided extremely positive feedback about the service provided. Comments included; All staff are very caring people and look after everyone in the best way possible. Happy place and comfortable. And from a friend who visits each day, stating that they are always made welcome, I feel my friend has benefitted considerably from her residency here. Staff training continues to be given a high priority and all care staff have now achieved a National Vocational Qualification award at level 2 or above. Service users can be confident that they are supported by skilled and competent staff. Non care staff such as domestic staff are included in the training programme and have attended courses regarding abuse and dementia. This is good practice and recognises the important role undertaken by these staff. The management team plan to hold more staff meetings, which will give staff increased opportunities to put forward ideas and suggestions. The 10 CQC surveys received from staff all contained positive feedback about what it is like to work at Riverside. Comments included; Riverside provides wonderful care and is a great place to work. Riverside is an excellent home to both staff and service users. The owners always have time to listen to you and help out where they can. They always make sure staff are trained and up to date with courses. and The home provides staff with the equipment and knowledge to work efficiently and effectively. The home continues to let us know about things that have happened since our last key inspection. Neither the home nor the Commission have received any complaints since the last key inspection. We looked at all the information we have received and our judgement is that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue to monitor the service. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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