Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rosebank.
Annual service review
Name of Service: Rosebank The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marina Warwicker Date of this annual service review: 0 1 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 48 Lyons Road Sheffield South Yorkshire S4 7EL 01142618618 05601253004 none None Silver Healthcare Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 21 21 5 One service user, under the age of 65, whose details are specified on the Variation to Registration application dated 12.03.03 may be resident at the home. One other service user who was under the age of 65 on 01.04.02 and who was living at the home may remain resident at the home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rosebank is a purpose built home for twenty-six older people who have dementia. The home is a two-storey building and has 20 single and 3 double rooms, which are all accessible by a passenger lift. Sufficient communal space and bathing facilities are provided. The home has small landscaped gardens and a car park.
Annual Service Review Page 2 of 7 None we are aware of. The home is situated in a residential area of Sheffield with good access to public services and amenities. Information about the home, in the form of a service user guide, and inspection reports are available by request from the management. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The quality rating for the home is 2 star good service. This rating was made on 17 July 2008. We looked at all the information that we have received since the last key inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. 2) The surveys returned to us by people using the service and from the people with an interest in the service. 3) Information we have about how the service has managed any complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we needed to make a decision about the service. Our judgment is that the home is still providing a good service and that the management know what further improvements they need to make to continue providing a GOOD service. These are some of the comments we have received as a result of our surveys and the comments from the service provider as to their action. The information on staff attitude and helpfulness was very positive. Staff are friendly and helpful always. Residents who are able to have a degree of self-choice i.e. join in activities, when to get up seem to have their choice respected by the care staff. The comments with regards to the activities varied and in the main people wanted more outings. The care staff are too busy to have much interaction with the residents. Not enough variety of activities to stimulate the residents. There is something for everybody when they do activities. It would be useful if the outdoors are made safe and pleasant for the residents, so that they are able to spend time in the fresh air. Annual Service Review Page 4 of 7 Not seen any day trips. Trips can be arranged even if the weather is not so good. These people need to get out of the home from time to time. The comments about the regular staff was complementary. The home appears to have its own staff. The residents get to know the staff and it is much better. We looked at other homes but chose this and we are happy with Rose Bank. The home provides constant care, attention and medical care when residents need. I like it and have no complaints. Comments concerning meals included: Meals are generally appetising and well presented but not a lot of choice. Those who need soft diet get very limited choice of pureed food - not attractively presented and lacking in imagination. The manager told us that the menu has recently been updated, but it was thought that it had always been varied to meet peoples needs. They were in the process of purchasing food moulds to make pureed food more attractive to the eye. Atmosphere is generally relaxed and homely. Could do with upgrade of the decor and furnishing. They are doing some refurbishing but need to do more. One person commented with concerns about the decoration and furnishing of the home. The manager told us that they have carried out major redecoration work recently and all furniture, soft furnishings, curtains and wall art have been replaced. The management continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide a good outcome for the people who use it. We have ascertained that the areas highlighted as needing attention from our surveys have been addressed by the management through the information on the AQAA. We therefore expect the provider continues to monitor progress and inform the people at the Residents and Relatives meetings so that people would feel that they have been listened to. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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