Latest Inspection
This is the latest available inspection report for this service, carried out on 12th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rosedene Residential Home.
Annual service review
Name of Service: Rosedene Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 1 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Eamonn Kelly Date of this annual service review: 0 8 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rosedene Residential Home 29/31 Westonville Avenue Westbrook Margate Kent CT9 5DY 01843220087 Telephone number: Fax number: Email address: Provider web address:
richardraj@rosedenerch.freeserve.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Richard Anthony John Raj Number of places (if applicable): Under 65 Over 65 0 21 The maximum number of service users to be accommodated is 21 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home provides accommodation and personal support for up to 21 older people. Bedrooms are situated on the ground and first floors. A stair lift connects the floors. There are 17 single and two shared bedrooms. 1 2 1 2 2 0 0 8 Annual Service Review Page 2 of 6 The premises are close to the beach. Car parking is available at the front of the building and on the street. Weekly fees and other charges are available from the manager and are described in personal contracts when residents take up residence. Examples of additional charges are: hairdressing, chiropody, newspapers, limited contribution towards some costs of outings, private telephones, private medical costs including dentistry, Sky TV or Freeview costs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The Commission looked at the information received or requested since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) sent to the Commission by the manager. This is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Information about how the service has managed any complaints. 3. What the service told the Commission about things that have happened in the service (these are called notifications and are a legal requirement). 4. The previous key inspection and annual service review and 5. Relevant information from other organisations. What has this told us about the service? We acknowledge receipt of an AQAA sent to us in October 2009 by the manager, Mrs Vivienne Conway. That was helpful in this exercise of assessing the level of support provided to residents and in preparing this annual service review. The last key inspection carried out by the Commission took place in December 2008. The report of this inspection contained no requirements. The AQAA contained Information about how the service provides services that residents say they want to be provided. Several examples of how residents are involved in these decisions are outlined. Reference was made to perceived barriers to continuing improvement of support services. The limited funding for KCC residents gives us restricted boundaries, and the ever increasing levels of paper work which still restricts the amount of management time spent with the residents. The impact of such restrictions was stated as continuing provision in those areas which does not compromise residents care and well being. We were advised via the AQAA that, when a new resident arrives, he/she is given a very informative residents guide and that other residents contribute to their initial support in settling in. The manager has completed a two-day audiology course to enable her to assist staff in having sufficient knowledge to assist with residents hearing problems. Care staff have completed an NVQ medication course. The stated intention is to continue encouraging residents to play an active part in Annual Service Review Page 4 of 6 developing to their social lives. Examples of how this is being achieved was outlined. We were provided with a declaration that resident are supported in a person-centred way and that they are protected through concerns, complaints and comments being addressed in an efficient and prompt manner. A continuous redecoration programme is followed with, for example, an en-suite facility added when rooms become vacant and, at that stage, redecorating and adding new carpets. A current aspiration is to add a new conservatory. The AQAA made a declaration that the range of training and support in place and planned for staff is appropriate for the care needs of residents. The management team have worked at the home for many years and it is clear that the stability has a positive outcome for residents, their advocates and all staff. The service has, the AQAA stated, a clear policy on equality and diversity and supports residents who have varying abilities and disabilities. The AQAA contained a declaration that all premises safety checks have been carried out and that all associated safety certificates are in place. We are not aware of any safeguarding issues since the previous inspection visit. The Commission is kept informed of relevant incidents by the deputy manager of the service. Copies of all relevant policies and procedures are said to be maintained by the service and these are available to members of staff. What are we going to do as a result of this annual service review? The most recent inspection was carried out on 12th December 2008. We do not intend to change our inspection plan schedule for the service and will do a key inspection by December 2011. However an inspection could be carried out at any time if circumstances required this for the safety and well being of residents. Annual Service Review Page 5 of 6 Reader Information
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