Care Home: Rosehedge

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What the care home does well We looked at the care plans for two residents who live at the home and these generally included a good level of information on how to support the person with their emotional and physical health and well being. Care plans included detailed information about their needs, skills, choices and routines with regards to their personal care. We observed staff to maintain peoples privacy and dignity when offering support with personal care and we observed residents making choices as to this. Each resident that lives at the home also had an Essential lifestyle plan and these by their nature guide staff on how to support residents with their emotional and psychological well being. Records showed that residents are supported to remain healthy and are regularly supported to see their GP, district nurse, dentist, optician and other health professionals as appropriate to their needs. Where a person is involved in activities which may pose a risk to their safety then this was recorded in a risk assessment along with information on what steps need to be taken to prevent the risk from occurring. Records we looked at showed that risk assessments had been reviewed. Procedures for managing and administering medication were looked at for each of the residents. Medication storage was checked and administration records were looked at. We found that medication was being ordered and administered as per instructions and that it was being appropriately managed. Records we looked at and discussions with staff showed that those who administer medication have completed the appropriate training. A complaints procedure was in place at the home and this included appropriate timescales for dealing with complaints. A member of staff told us that there have been no complaints made to the home since the last inspection visit and our records show that we have not received any complaints about the home during that time. An adult protection policy and procedure was in place. This included information on responsibilities for contacting relevant authorities. All staff have been provided with safeguarding training to enable them to recognise signs of abuse and alert the appropriate authorities. A member of the care team were asked how they would respond to a complaint or concern and theywere able to provide an appropriate response. What the care home could do better: We looked at specific areas of the national minimum standards for the purpose of this inspection visit. These were in relation to how people are supported with their health and personal care and how people are protected through the management of concerns and complaints. We found that the practices followed at the home in relation to these areas were as appropriate to meet the required standards. Random inspection report Care homes for adults (18-65 years) Name: Address: Rosehedge 42 Thingwall Lane Broadgreen Liverpool Merseyside L14 7NY two star good service 28/09/2007 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Janet Marshall Date: 2 9 0 6 2 0 1 0 Information about the care home Name of care home: Address: Rosehedge 42 Thingwall Lane Broadgreen Liverpool Merseyside L14 7NY 0151-220-5247 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Phillippa Walsh Type of registration: Number of places registered: Conditions of registration: Category(ies) : Brothers of Charity care home 4 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 4 The registered person may provide the following category of service only: Care home only -Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD The maximum number of service users who can be accommodated is: 4. Date of last inspection Brief description of the care home Rosehedge is a care home providing personal care and accommodation for a maximum of four adults with learning disabilities. It does not provide nursing care. The Registered Provider is Brothers of Charity (BOC), a charitable company that is a wellestablished organisation within this field. The premises are of a domestic style, which was fully refurbished and adapted for registration purposes. The ground floor consists Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home of one bedroom, two lounges, a dining room, kitchen, utility room and laundry. The first floor has three bedrooms and a staff office/sleeping-in room. Toileting and bathing facilities are distributed evenly throughout the premises and are equipped with appropriate aids. There is no lift. The home has a very pleasant garden area to the rear of the building. The home has a call system throughout the premises. Service users do not attend day care but are occupied by the staff team. Service fees Start at £1000.00 per week and increase depending on the needs of the residents. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The manager was not available at the time of the inspection visit. Staff did not know that we were going to visit the home before we arrived. During the visit each of the people living at the home were met. Members of the care staff team who were on duty at the time of the inspection visit were spoken with. Care plans and other relevant records relating to the care and support of the people using the service were looked at. We also looked at information relating to concerns and complaints for example the policies and procedures for these and how complaints are dealt with. A tour of the home was carried out and shared areas were looked at and we also looked at a sample of bedrooms. A service manager returned a self assessment of the service and we have used some of the information in this help us decide how the home is doing. We also sent surveys to people using the service and to staff before the visit for them to make comments on the home. What the care home does well: We looked at the care plans for two residents who live at the home and these generally included a good level of information on how to support the person with their emotional and physical health and well being. Care plans included detailed information about their needs, skills, choices and routines with regards to their personal care. We observed staff to maintain peoples privacy and dignity when offering support with personal care and we observed residents making choices as to this. Each resident that lives at the home also had an Essential lifestyle plan and these by their nature guide staff on how to support residents with their emotional and psychological well being. Records showed that residents are supported to remain healthy and are regularly supported to see their GP, district nurse, dentist, optician and other health professionals as appropriate to their needs. Where a person is involved in activities which may pose a risk to their safety then this was recorded in a risk assessment along with information on what steps need to be taken to prevent the risk from occurring. Records we looked at showed that risk assessments had been reviewed. Procedures for managing and administering medication were looked at for each of the residents. Medication storage was checked and administration records were looked at. We found that medication was being ordered and administered as per instructions and that it was being appropriately managed. Records we looked at and discussions with staff showed that those who administer medication have completed the appropriate training. A complaints procedure was in place at the home and this included appropriate timescales for dealing with complaints. A member of staff told us that there have been no complaints made to the home since the last inspection visit and our records show that we have not received any complaints about the home during that time. An adult protection policy and procedure was in place. This included information on responsibilities for contacting relevant authorities. All staff have been provided with safeguarding training to enable them to recognise signs of abuse and alert the appropriate authorities. A member of the care team were asked how they would respond to a complaint or concern and they Care Homes for Adults (18-65 years) Page 4 of 8 were able to provide an appropriate response. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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