Care Home: Roselands

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What the care home does well The home has a warm and welcoming atmosphere. Staff were very pleasant and were kind, caring and thoughtful towards the residents. The manager ensures that people are given plenty of opportunity to assess the home suitability and also ensures that information is received prior to admission to ensure that the placement is given the best chance to succeed. Care plans are very detailed and provide staff with a good idea of the actions they must take to meet people`s needs. The ethos of respect, dignity, openness and choice comes through strongly in the daily records compiled by staff, in the instructions given in care plans and the guidelines by which staff are expected to work. Health and personal care is provided to a high standard. People enjoy the opportunities for outings, arts and crafts and other activities provided in the home, and relatives feel confident that people are liked and their social and emotional needs are met. People involved in the home are confident that they will be listened too and felt safe and secure with the staff and manager. The manager appeared diligent and willing to co-operate completely with the regulatory processes that govern the home. The AQAA that was returned was detailed, individualised and used a means of identifying strengths and constraints in the service. Comments that summarised the home included `The best thing about the home is the way they are with my ..... he says he has a good laugh with them all and they are happy. They have time for people- I`m really impressed with staff and the care seems to be consistent- I`ve never been concerned while he`s been in here.` What has improved since the last inspection? Since the pervious inspection a program of refurbishment and redecoration has commenced and this was well underway at the time of this inspection. All staff have now received some Protection of Vulnerable adult training and the protocol has been improved and this information made readily available to staff. What the care home could do better: The main area for improvement highlighted during this inspection is the need to ensure that people`s social history is more complete so that activities can be planned to meet specific interests and experiences. Staff would also benefit from receiving training in relation to providing and developing activities for people living in residential homes. CARE HOMES FOR OLDER PEOPLE Roselands Perth Street Heyside Oldham OL2 5LY Lead Inspector Michelle Haller Key Inspection 26th November 2007 09:45 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Roselands Address Perth Street Heyside Oldham OL2 5LY Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01706881720 Dr Ajoy Kumar Ghosh Mrs Jacqueline Winterburn Care Home 19 Category(ies) of Dementia - over 65 years of age (4), Old age, registration, with number not falling within any other category (9), of places Physical disability over 65 years of age (3), Sensory Impairment over 65 years of age (3) Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. Service users to include up to 9 OP, up to 4 DE (E), up to 3 PD (E) and up to 3 SI (E). 14th December 2006 Date of last inspection Brief Description of the Service: Roselands is a privately owned care home, registered to accommodate 19 people. The home is situated in the Heyside area of Oldham and is within easy reach of public transport and local amenities. The building is a detached property with car parking space to the front and gardens to the rear. Accommodation for service users is provided on the ground and first floors and ramped access has been provided externally. There are 13 single bedrooms, of which seven have en-suite toilet facilities, and three double bedrooms, one of which has en-suite facilities. The weekly fees are £313.88 - £350.00, which does not include the following: hairdressing; dry cleaning; trips out, and toiletries and newspapers other than those provided as standard by the owners. A copy of the commission’s most recent inspection report is available in the office, which is stated on a notice on the office door. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This was key inspection, which means that all the Key national minimum standards were inspected. The inspection was completed through discussion with residents, visitors, the manager, and care staff, examined residents records and other documents and correspondence concerned with the running of the home, a tour of the building, and other information received about the home such as the incident records, information sent by the registered provider and information in the Commission for Social Care (CSCI) Annual Quality Assurance Assessment (AQAA) that was completed and returned by the registered manager. On this occasion no service user or relatives CSCI surveys were returned. What the service does well: The home has a warm and welcoming atmosphere. Staff were very pleasant and were kind, caring and thoughtful towards the residents. The manager ensures that people are given plenty of opportunity to assess the home suitability and also ensures that information is received prior to admission to ensure that the placement is given the best chance to succeed. Care plans are very detailed and provide staff with a good idea of the actions they must take to meet people’s needs. The ethos of respect, dignity, openness and choice comes through strongly in the daily records compiled by staff, in the instructions given in care plans and the guidelines by which staff are expected to work. Health and personal care is provided to a high standard. People enjoy the opportunities for outings, arts and crafts and other activities provided in the home, and relatives feel confident that people are liked and their social and emotional needs are met. People involved in the home are confident that they will be listened too and felt safe and secure with the staff and manager. The manager appeared diligent and willing to co-operate completely with the regulatory processes that govern the home. The AQAA that was returned was detailed, individualised and used a means of identifying strengths and constraints in the service. Comments that summarised the home included ‘The best thing about the home is the way they are with my ….. he says he has a good laugh with them all and Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 6 they are happy. They have time for people- I’m really impressed with staff and the care seems to be consistent- I’ve never been concerned while he’s been in here.’ What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 ( standard 6 is not applicable) Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The manager ensures people moving into Roselands have their needs assessed and are assured that these will be met. EVIDENCE: Care files that were examined contained assessments of peoples strengths and needs in relation to personal care needs, dietary requirements and preferences, communication, including hearing and sight, oral health, mobility, continence, medication and mental state. Sufficient introductory information about social interests and hobbies was also recorded. The manager states in the AQAA: ‘We carry out a full needs assessment prior to admission to ensure we can meet that persons needs’. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 9 The records of a person deciding whether to moving into the home were also examined and these confirmed that home introductory visits, including staying for meals and an over night stay had been facilitated. The person had signed these. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 and 10 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. People living at Roselands benefit from having their health needs fully met and are treated with kindness, dignity and respect. EVIDENCE: The care files for seven people were examined. Each continued detailed and individualised care plans. These identified and stipulated how the personal, health and, to some extent, psychological needs should be met. There was clear evidence that specialist risk assessments, for example concerning falls prevention, protecting pressure areas and preventing malnutrition, were carried out by appropriately trained staff and detailed care plans put in place. Correspondence and reports demonstrated that people have access to general practitioners, district nurses and other health care specialists including dentists, chiropodists, audiologist, opticians and are supported in attending out patient appointments. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 11 Each care plan had been updated monthly and changes and developments fully assessed and recorded. The key worker for each person also prepared a report about general wellbeing, these were detailed and gave a good picture of the persons over all contentment and their experiences of living at Roselands. Daily records were, in the main, excellent, highlighting the emotional as well as the physical support and care provided. They were written with respect and many demonstrated that staff viewed people as individuals and cared about their wellbeing and happiness. Furthermore instruction s and support was given to staff to ensure that people were treated fairly if they had a previous history of behaviours that had challenged services. Through observation it was noted that all personal care was dealt with discreetly and people were approached in a gentle manner and given the opportunity to accept support on their own terms. Comments from people about the care included ‘ There’s never a delay in getting the doctor- I’m due for a cataract operation, they arranged it for me and a member of staff will escort.’ And ‘Everything’s fine for me.’ Medication management in the home was assed through discussion with the manager, examination and cross referencing of five medication record sheets and observation of a medication round. During the medication round no issues were noted. Observation indicated that people were offered their medication and were quietly reminded what it was for. This demonstrated that the carer had some understanding about the medication used in the home. The medication record file was examined. The file needs to contain a sample signature of all staff who dispense medication, however, there was a picture of each person on their corresponding MARS and blister pack. And there were no gaps that indicated that people had been offered medication in accordance with the prescription. Records also indicated that the effect of medication was also monitored and possible side effects noted and discussed with the GP and pharmacist. The manager stated that, medication policies and practice had been audited by Oldham General Hospitals’ pharmacy department, and also by the private pharmaceutical company who supplies the medication. Cross-referencing confirmed that all medication in the home was correctly stored and accounted for. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13 14 and 15 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People living at Roseland’s benefit from a service that is flexible and provides opportunities for valued and meaningful lifestyles. EVIDENCE: The manager has recently employed an activities co-ordinator for two hours each day. This person will be offered the opportunity to attend training in relation to her role. The activities calendar, notes of residents meeting and people who were interviewed confirmed that activities were varied. And included excursions to Blackpool lights and local beauty spots, meals out and regular visits to a local pub. People stated that they also enjoyed activities provided on site. Which included dominoes, card games, jigsaws and dancing, arts and crafts activities, and entertainers. It was noted in a care plan that one person liked a particular newspaper and this was delivered to him. People living at Roselands have been registered with the Ring and Ride bus service. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 13 People felt that they did not get bored living in the home as they had plenty to do, comments included: ‘I don’t get bored’ ; ‘I’ve got my craft work o display!’ and ‘ a women comes in and they play dominoes, large snakes and laddersshe doesn’t want to go out.’, ‘he can sign up for activities whether to a sing-a long or to watch a film but …prefers his own company. They help him to stay in touch- although he has a mobile phone he is able to access the office phone if required.’ People are able to remain involved in local community through attending local venues such as pubs, parks and shops. The outcomes for people in relation to recreation and activities could be improved if life histories and social background assessments were completed in more detail. People stated that there was no set time for receiving visitors and people are made welcome. One person commented ‘I’m due three visitors today.’ Visitors stated ‘Staff are brilliant- as soon as I walk in I’m made welcome and offered a drink.’ and ‘I can visit any time.’ Throughout the day it was observed that people were treated with warmth and dignity and people were very positive about the emotional and social support provided and staff attitude and conduct. Records and daily reports demonstrated that routines in the home were flexible. Comments included ‘They have time for people. I’m really impressed by staff’ The home operates a key worker system and the policy informs staff of their responsibility to provide support with dignity and to ensure that people are able to make choices in their day-to-day life with specific reference to bedtime, activities and meals. People enjoy the meals, snacks and drinks provided at Roselands. During lunch people were heard to comment ‘That was a very nice meal.’ People who were interviewed were complimentary about the meals in relation to quality and quantity. ‘..has never complained about lack of food or drink- I’ve noticed that they’re offered lots of fruit juice. Meals are mostly ok and she accepts that she likes some meals more than others- she would say if they were really poor.’ And ‘ I always enjoy the meals- they make very good meals.’ And ‘The foods very good’ The meal on the day on inspection was roast turkey steak, potatoes and vegetables followed by Bakewell tart. Some people opted for cheese omelette. These meals were nicely presented. The menu is flexible and meals are served that meet peoples cultural preferences –One relative observed-‘They serve food he really enjoys- like tripe.’ A record of the meals and drinks consumed is kept and from this it was possible to identify that meals were varied and included meat and fish based dishes, including pies, puddings, stews, roast, bakes and casseroles. As well as Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 14 pizza, jacket potatoes with fillings, salads, sandwiches and soups. Staff also confirmed that people could have food when they liked, one person said: ‘it’s 24 hour care and so if people want sandwiches in the middle of the night they can have them.’ Assessments and weight charts confirmed that care is taken to ensure that people remain well nourished through the involvement of the general practitioner or dietician when necessary. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 17 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People living at Roselands benefit from, an ethos that enables and respects the persons right to complain and, staff who have a good understanding of how to safeguard against exploitation and abuse. EVIDENCE: Each person interviewed was keen to say that though they had never made a complaint they would readily speak to a member of staff or the manager if they had any concerns. Each person, including staff, was very confident that any issues would be listened and taken seriously. Comments included ‘If I had a complaint I would talk to Jackie (the manager) and I feel definite that it would be dealt with.’ And ‘if I had a complaint I would talk to the boss- she would listen’. The complaints record was examined and those that had been logged in 2007 had been fully investigated and a conclusion had been reached. Training records and certificates confirmed that eleven staff had completed National Vocation qualification level 2 in care- and this training includes a unit on adult protection, in addition four care staff have completed the local authorities adult protection training. A matrix informing staff of the action they must take if they suspect abuse of any nature is also on display. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 16 Staff who were interviewed were very clear about the action they would take to safeguard against abuse, including removing person to a safe place and reporting concerns and ensuring that action was taken by going outside of the organisation if need be. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. People live in an environment that is in the main clean and pleasant . EVIDENCE: A tour of the communal and private parts of the building was completed. In the main areas were clean and free from unsightly stains. People were observed accessing different parts of the home independently using specialist equipment such as Zimmer frames and walking sticks. Handrails and other aids and adaptations were in place. A number of toilets also had heightened seats and handrails strategically placed. The home is currently undergoing some redecoration and refurbishment and the manager stated that residents had been given the opportunity to choose the colour of their bedrooms. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 18 Comments from people about the environment included ‘I’ve got plenty to do in my room’. And ‘it’s a lovely warm home.’ In the AQAA, the manager states that ‘We encourage service users to bring in their personal possessions to make their rooms more their own. Some service users have brought thwir own furniture so that their room is not unlike their home environemnt.’ In respect of refurbishment and replacoing furbiture fixtures and fitting s the manager states ‘Furniture, fixtures and fittings are renewed as neseacry and we have a programme of routine maintianece work.’ On the day of inspection the areas of the home that were inspected appeared clean and free from unpleasent odours. People said the home was ‘Clean enough.’ And ‘it’s very clean- no odours.’ Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 and 30. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The manager ensures that suitable staff are employed in sufficient quantity and with relevant skills to meet the needs of people living at Roselands. EVIDENCE: Throughout the day it was observed that there were sufficient staff on duty to enable all activities and procedures to be carried out at a pace that suited the individual. Staff were able to sit and spend time talking to people, and all procedures that were observed such as support with meals and moving and handling were carried out competently. Neither staff nor people using the service or their relatives felt that the service was under staffed. And comments indicated that people felt well looked after and that staff were competent. The training records were examined and this demonstrated that a comprehensive training calendar was in place and staff enjoyed working in the home and felt that they were given ample opportunity to gain skills that would improve their practice. Certificates confirmed that since the previous inspection staff had received the following training: moving and handling, induction into care; medication training; health and safety, infection control, managing challenging behaviour, protection of vulnerable adults and national vocational qualification into care levels, 2, 3 and 4. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 20 Staff said ‘I love working here ..it’s lovely- small and I’ve got time for more one to one care and we get total support’ and ‘yes we get enough time to talk to people and there are sufficient staff. The training is fantastic and makes a difference to how I work.’ They also said ‘I have to make sure people are treated with dignity- like make sure the doors are closed for personal care, not shout out if people want the toilet. Yes we get enough time to talk to people and I like spending time to with residents and their families.’ The employment records were examined and these confirmed that the recruitment and selection process was robust and all checks necessary were undertaken to safeguard against employing unsuitable people. Each file contained two references, completed Criminal Record Bureaux checks, additional proof of identity and picture. People said the staff were pleasant and kind : ‘I’m happy – I think they do a good job’ and ‘staff are very good they treat you like a human being- and are patient and that’s half the battle.’ The duty roster indicated that there were two wake and watch staff on duty between 10pm and 8 am. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35 and 38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The management and administration of the home promotes the wellbeing of people involved and is open and responsive to their suggestions regarding future developments. EVIDENCE: The manager stated in the returned AQAA that she has attained the registered manager award and the NVQ level 4 certificates in Care. She stated in her AQAA that ‘As the manager I will always strive to improve the quality for the service users and saff and will do this by updating my trianing, taking advice from my line managers, CSCI, approprriate journals and publications do improving standards, best practice. I will consitantly work to budget.’ Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 22 Both staff and residents were confident about been able to approach the manager stating: ‘I feel very well supported to do my job’and ‘If I were worried I would go staright to Jackie as I can talk to her.’ The manager is interested in the veiws of people involved with the home and has identifeid that the curent proces could be imprved if it were possible to comment anonymously. Therefore she had introduced a ‘comments, complaint and suggestions’ box at the entrance to the home. The complaints records were examined and those that had been logged appeared to have been dealt with fairly and a clear conclusion reached. There had been on POVA investigation in the home with regards to a singler incident involving two residents. All the required professionals had been invlolved and records confirmed that the situation had been fully risk assessed and effective monitoring and preventative action taken. The home undertakes quality monitrong through a variety of processes which includes a customer satisfattion survey, Responsible Individual vists and residents meetings. The outcomes from the questionnaire were examined and this confirmed that the majority who responded liked the food and were happy and content with the facilities in the home and the conduct of staff. Notes from the residents meeting in August indicated that people were encouraged to make sugestions about the running the home including meals, outings and activities in the home. The financial balances for three people were looked at and their accounts appeared in order. The accident records were examined and accidents appeared to have been dealt with correctly and steps taken to reduce the risk of repeat. This area could be improved, however, if each accident continued to be stored together but recorded separatly. The manager identified in the AQAA that all health and safety montiroing checks were up to date. There was nothing observed during the inspection to contradict what had been reported. Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 x x 4 x x N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 4 9 3 10 4 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 x 18 3 3 x x x x x x 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 4 x 3 x 3 x x 3 Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? no STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP12 Good Practice Recommendations The registered person should consider providing staff with training in relation to providing activities for people living in residential homes. The registered person should ensure that accidents and incidents are recorded in a manner that ensures people privacy can be safeguarded. The registered person should make sure that social histories and personal interests are more fully documented so that people benefit from activities related to their interests and aspirations. 2 OP38 3 OP7 Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Manchester Local Office 11th Floor West Point 501 Chester Road Manchester M16 9HU National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Roselands DS0000005517.V350932.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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