Latest Inspection
This is the latest available inspection report for this service, carried out on 26th November 2009. CQC has not published a star rating for this report, though using similar criteria we estimate that the report is Not yet rated. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CQC judgement.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rotherlea.
Annual service review
Name of Service: Rotherlea The quality rating for this care home is: The rating was made on: 2 stars, good 1 4 1 0 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review. Has this annual service review changed our opinion of the service? no You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ed McLeod 1 4 1 0 2 0 0 9 Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Published by CQC: 064/09 Page 1 of 5 Information about the service
Address of service: Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable): Conditions of registration: Category(ies): Older People (OP) Dementia (DE) Up to 70 Number of places (if applicable): Under 65 Over 65 Up to 70 Shaw Healthcare Ltd Mrs Deborah Embleton Dawtrey Road, Petworth, West Sussex, GU28 0EA. 01798 345940 Additional conditions: Have there been any changes in the ownership, management or the service’s registration details in the last 12 months? If yes, what have they been: yes Service now registered for up to 70 service users 1 4 1 0 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service: Rotherlea is a purpose built property offering accommodation and support for older people and people with a dementia. All people using the service have a single room with en suite facilities. The home is arranged in units of ten bedrooms, and each unit has a sitting room and a dining area. All areas of the home are well furnished. There are pleasant gardens that can be used by all the people using the service. The home is close to good transport links and is near to the community facilities in the village of Petworth. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: ï· The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called ‘notifications’ and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. ï· ï· ï· ï· ï· ï· What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA tells us that there are now two activity co-ordinators and two unit managers, that the gardens have been further developed, and care plans are being more closely monitored. We are told that a mobile shop and a cinema are now provided, and that staff are being trained in diabetes, nutrition and pressure area care. We received comments from seven people living in the home. These have told us that they are happy living there, and that they are pleased with the quality of the food they get and activities they are able to do. One person wrote that “I have found the home to be happy and the staff kind and helpful”. Three people living in the home told us that there are not enough staff. For example, one person wrote that there was a need for “more staff at busy times eg between 6 am and 8 am when they are getting people up and in the laundry”. Another person said there was a need for “more staff on each unit so it’s not left unattended with people calling from two units and no-one there to attend to their needs”. We received comments from six staff working in the home, three of whom told us there were only “sometimes” enough staff to meet the individual needs of all the people who use the service. One member of staff wrote there was a need for more staff on each shift as “a lot of residents need two carers”. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. Our assessment is that people are happy with the service they are receiving but that there is a need for the service to consider the comments people have made about
Annual Service Review Page 3 of 5 staffing numbers and to undertake a review of their staffing levels. What are we going to do as a result of this annual service review? We will ask the service to undertake a review of their staffing levels and to advise us of the outcomes of this by 18th December 2009. We are not going to change our inspection plan, and will do a key inspection by 14th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review Care Quality Commission General Public 03000 616161 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
