Care Home: Rowena House

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Annual service review Name of Service: Rowena House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Rolt Date of this annual service review: 1 8 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Old Road Conisbrough Doncaster South Yorkshire DN12 3LX 01709862331 01709858383 Yvonne.Lawson@Doncaster.gov.uk NONE Doncaster Metropolitan Borough Council Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 12 24 Day care places in the DE(E) unit must be limited to 1 when the unit is full with 12 residential service users. There is insufficient communal space to meet the required communal space standard when the number of service users goes above this limit of 13 persons. An additional member of staff should be provided when the number rises above 12. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rowena House is a purpose built care home owned by Doncaster Metropolitan Borough Council. It is on a main bus route in a residential area of Conisbrough and is close to local amenities. The home is set in pleasant gardens with an internal courtyard where residents and Annual Service Review Page 2 of 6 their guests are able to sit outside. There is parking for several vehicles to the front of the home. Rowena House is registered to care for older persons, which includes a unit for the care of people with dementia. The home is on two floors with a passenger lift. Bedrooms are single and there are sufficient communal areas, lavatories and bathrooms. Information about the home is available in the `Welcome to Rowena House information pack, which includes the Service User Guide. Up to date information about the weekly fees can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we received since the last key inspection on 2nd July 2008. The registered manager completed an Annual Quality Assurance Assessment (AQAA). This document is a self-assessment that focuses on how well the outcomes are being met for people using the service. Surveys were sent to the home for completion by people living and working in the home. We checked whether there had been any concerns, complaints or allegations. We looked at other information received from the home that is required by regulation. This included notifications of issues related to peoples well being as per Regulation 37 of the Care Homes Regulations. We looked at the last key inspection report. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA gave the registered manager the opportunity to say what the home did well, what had improved and what they were working on to improve. The information demonstrated that the home had a proactive approach to meeting the needs and wishes of people living in the home. One of the ways they had done this was to promote peoples social skills by providing a tea tray rather than serving a cup of tea. People living in the home considered that their needs were being met. The service was working on person centre care and promoting staff training in record keeping to support this. The service worked closely with health professionals and peoples health needs were met. In addition to this a physiotherapy assistant visited weekly and worked with any person with identified mobility or movement issues. To promote peoples involvement in their care, The care plans are all formulated in large easy read text so they are more accessible to the service user. People considered that there were sufficient activities for them to participate in. The AQAA stated that since the last inspection, a large print version of the complaints procedure had been produce. We have not received any complaints about this service and there were no allegations of abuse. People said that they knew who to speak to if they werent happy. According to the AQAA, all staff had received adult safeguarding training. Annual Service Review Page 4 of 6 Staff training was ongoing. All new employees undertook Skills for Care induction training. All staff were to attend infection control training and the home intended to access more training in visual awareness. Five staff had undertaken aromatherapy and relaxation therapy training and this benefited people living in the home. We were kept informed of incidents that affected peoples welfare. According to the AQAA, all policies and procedures were reviewed this year. People were asked what they thought the home did well. They said, Always Clean Kept it very clean. Smells nice Very friendly both senior and care staff. Always there to chat to. Friendly, Meals and Dominoes What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 1st July 2010. The service will continue to be monitored and we can carry out an inspection if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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