Latest Inspection
This is the latest available inspection report for this service, carried out on 26th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Salisbury Court.
Annual service review
Name of Service: Salisbury Court The quality rating for this care home is: The rating was made on: two star good service 0 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rob Padwick Date of this annual service review: 2 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Off Barnoldby Road Waltham Grimsby North East Lincs DN37 0BS 01472821634 Telephone number: Fax number: Email address: Provider web address:
www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Salisbury Court is care home providing personal care and accommodation for 6 adults with learning disabilities some also have associated physical disabilities. New Era Housing Association owns the building. Mencap provides staffing and support. The home is located in the village of Old Waltham. It is close to local shops and amenities and there is a regular bus service from the village to the nearby towns of Grimsby and Cleethorpes. The home is a detached dormer bungalow in a quiet residential area. All accommodation for people is provided on the ground floor with the staff sleep-in room/office and shower/toilet on the first floor. There are six single bedrooms and each has a wash hand basin fitted. The home has a bathroom with an Aqua Nova assisted bath and toilet, a shower room with wheelchair access and toilet and a separate toilet. There is a combined lounge/dining room and adjacent kitchen and a separate laundry room. The gardens are easily accessible to residents and there is a car parking area.
Annual Service Review Page 2 of 6 0 5 1 1 2 0 0 8 The current fees for the service are in the region of £866.50 - £1033.00 People who use the service will pay additional costs for optional extras such as hairdressing, private chiropody treatment, toiletries and newspapers/magazines. Information on the specific charges for these and more up to date information on weekly charges can be obtained from the manager. Information on the service is made available to prospective and current residents via the homes statement of purpose, service user guide and inspection report. Copies of these documents can be obtained from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection of the service was carried out on 5/11/08. The is the first Annual Service Review for Salisbury Court. We looked at all the information that we have received or asked for since the last key inspection of the home. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and have shown they have managed issues well. They work well with us and have shown us their service continues to provide good outcomes for the people who use it. Comments received from professionals involved with the home confirmed the service works well them to ensure the health and personal care needs of people using the service are met. Since we last visited the home we were told the needs of people using the service have been reviewed by the Local Authority to ensure these can be appropriately met and we were told this has resulted in additional staffing hours being provided. Relatives confirmed general improvements have been made to the service with more training provided and described the staff team as Brilliant . Relatives told us the manager was Enthusiastic and confirmed that she has moved the service on. The self assessment told us improvements have been made to the service with specialist communication training provided to enable staff to support people using the Annual Service Review Page 4 of 6 service better and that bedrooms have been redecorated and a new wide screen television obtained. However, whilst we were told about progress to implement the requirements and recommendations we previously made, the manager indicated the environment continues to challenge the ability of the service to meet multiple and complex needs of the group of people living in the home and that on going difficulties associated with obtaining replacement specialist bathing equipment have resulted in these not being met as well as she would have liked. Relatives confirmed this and whilst we were told the service continues to maintain close working relationships with them we will continue monitor this situation to ensure the needs of people living in the home can be appropriately met. The home continues to let us know about things that have happened since our last key inspection and have shown they have managed issues well. They work well with us and have shown us their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 4th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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