Care Home: Sandholme Fold

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What the care home does well These are some of the comments people made: "They keep the home clean and staff are friendly and kind". "I chose this home and I`m happy. I was on the waiting list for a long time but made regular contact by coming to the coffee mornings". "It`s clean and fresh"`. "We are all very well looked after". "It`s a happy home, lovely atmosphere, clean and light with dedicated staff". "Sandholme Fold has a good reputation in the community". What the care home could do better: The care plans need to be audited to make sure they are up to date and accurately reflect people`s needs. The temperature in the Dementia Unit needs to be monitored to ensure the room is comfortable for people to sit in at all times. In the surveys people said:"The dementia unit could be bigger. People don`t have a lot of space to move around in". "The dementia unit is too small" "Communication could be better". Random inspection report Care homes for older people Name: Address: Sandholme Fold Sandholme Crescent Hipperholme Halifax West Yorkshire HX3 8LP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lynda Jones Date: 2 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Sandholme Fold Sandholme Crescent Hipperholme Halifax West Yorkshire HX3 8LP 01422202081 01422206207 sarah.horner@anchor.org.uk www.anchor.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Anchor Trust Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 44 Number of places (if applicable): Under 65 Over 65 0 33 dementia old age, not falling within any other category Conditions of registration: 11 0 The maximum number of service users who can be accommodated is: 44 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 33 Dementia Code DE, maximum number of places 11 Date of last inspection Care Homes for Older People Page 2 of 10 Brief description of the care home Sandholme Fold is owned and run by Anchor Trust. It is a care home, which does not provide nursing care. It is purpose built and has room to care for up to forty-four older people. It is in a residential area in the Hipperholme district of Halifax. There is a good bus route nearby which runs into the town centre. The home has forty-four single rooms. Forty of these are individual bed-sitting rooms, which have an en-suite toilet and washbasin, and a small kitchenette area. Three rooms have an additional en-suite shower and one room is in a self-contained area, which also has a private lounge, kitchenette with room for a small dining table, and a bathroom. All rooms are unfurnished and residents can bring their own furniture and equipment if they want to. This can help them feel at home and go some way to keeping their independence. There are also communal areas, which are spacious and comfortable and provide a venue for a wide range of social activities to take place and for residents to meet up in groups. There is a passenger lift to the first floor. Sandholme Fold is well maintained throughout and there is a routine programme of refurbishment. There are safe and accessible garden areas with seating and there is ample car parking for staff and visitors. There is good disabled access into the home. In March 2008 the home was registered to provide a service to eleven people with dementia, within the overall total of forty-four places. The dementia care unit is housed in the existing building but has a separate entrance. All of the rooms in this area have been refurbished recently. There is an extra charge on top of the fee for hairdressing, newspapers, private chiropody treatments and some toiletries. Care Homes for Older People Page 3 of 10 What we found: This is the report of a random unannounced inspection that took place on 27 May 2010. During this time we talked to the Acting Care manager about the service and we looked at a sample of records. We looked at the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We sent surveys to people using the service and staff and we have included some of their comments in this report. What this told us about the service: The service sent us their AQAA when we asked for it, it was clear and gave us the information we asked for. The last key inspection took place in 2007. Since then we have carried out an annual review of the service. We received surveys from six people who live at Sandholme Fold, some people had help from their relatives to complete the surveys and they added their own comments about the service provided. We also had responses from seven members of staff. The home has a service user guide which gives information about the service and people are welcome to call and have a look at the accommodation provided. In the surveys people told us they had enough information before they moved in, to help them decide if it was the right place for them. They also confirmed that they had been provided with written information about the terms and conditions of residence. In the AQAA the Business Manager told us For all prospective residents we provide a detailed and comprehensive information pack, in order to help prospective residents to make informed choices. The service user guide is readily available to all existing and prospective residents and their families. The pack contains literature and a DVD giving information on Anchor Homes and a personalised guide to Sandholme on the additional Care Homes for Older People Page 4 of 10 services we provide is also available on request. The surveys told us the staff are available when needed, they listen to what people have to say and people feel they receive the care and support that they need. People confimed that there are activities for them to take part in if they want to. When we visited the weekly coffee morning was being hosted by The Friends of Sandholme Fold. According to the notice board in the entrance area, plenty of trips out take place throughout the year. We asked people if they liked the meals that are provided. Most people said usually. One person said if we dont like something we talk to Bob (the chef). Everyone said they knew how to make a complaint and they confirmed that they had someone to talk to if they were unhappy about anything at the home. The home is furnished and maintained to a high standard. In the surveys everyone said the home is always fresh and clean. In the AQAA the Business Manager said Sandholme Fold is welcoming and provides a homely atmosphere. Fresh flowers are provided weekly in the reception area and also on the dining tables. Individual rooms are furnished by the residents themselves or we provide furniture and soft furnishings as required. All rooms are en-suite and single and those on the fold have a fridge, kettle and toaster provided for the resident and their families to make drinks or snacks as and when required. Each room is fitted with a letterbox, nameplate and number. Small group areas are available within the home and there is a choice of seating area both internal and external. The design and layout of communal areas is negotiated with the residents. They are decorated to a high standard and carpets and curtains are replaced on a rolling programme. The dining area is well presented, large and airy. Residents have a choice of sharing a table for meals, who they share with or eating alone. Since we last inspected the service the manager of the home has changed more than once. This appears to have had an impact on some aspects of the service provided. For example, staff told us in their surveys that communication has been poor within the team and they have not been receiving the training they require to keep their care practice up to date. Some staff told us they did not receive full induction training when they first started work at the home. It is important that staff receive the training they need so that they provide care and support to people safely. It was good to note that although staff felt there had been some difficulties they were positive about the future and felt supported by the new Business Manager and Acting Care Manager. Care Homes for Older People Page 5 of 10 We looked at a two care plans because we wanted to see what individual needs had been identified and what action staff are expected to take to meet these needs. One of the plans was incomplete; it did not provide sufficient information to ensure that this persons needs were being met. We discussed our findings with the Acting Care Manager at the end of the visit and later in the day during a telephone conversation with the Business Manager. They said they had already identified these shortfalls and provided evidence of staff training plans and care plan audits that are currently underway. The Dementia Unit was established in 2008 after the last key inspection took place so we looked round this part of the home on this visit. The communal sitting/dining area where activities also take place is very small for eleven people to use all day. It was a sunny day when we visited and this area was very warm. There is very little alternative indoor space for people to use other than their own rooms and the corridor where bedrooms are located. Staff need to keep a careful check on the temperature to make sure that people are comfortable and not too hot. The Acting Care Manager said discussion is taking place about improving the ventilation on the Unit and to give people more opportunity to move about and experience other parts of the home, people who are accommodated in this part of the home are now having their meals in the main dining area on the ground floor. What the care home does well: What they could do better: The care plans need to be audited to make sure they are up to date and accurately reflect peoples needs. The temperature in the Dementia Unit needs to be monitored to ensure the room is comfortable for people to sit in at all times. In the surveys people said: Care Homes for Older People Page 6 of 10 The dementia unit could be bigger. People dont have a lot of space to move around in. The dementia unit is too small Communication could be better. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 8 of 10 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 9 of 10 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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