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Care Home: Sandtoft

  • 70/72 Alderley Road Hoylake Wirral CH47 2BA
  • Tel: 01516322204
  • Fax: 01516322204

Sandtoft Care Home is registered to provide personal care to 22 older people. It is privately owned and there is no current registered manager although an acting manager is in place. The home is a three-storey building with access via stairs and a passenger lift to all floors. There are 22 single bedrooms 18 of which have en-suite facilities. Five rooms are of double room size. Communal facilities comprise a lounge, dining room, conservatory and a quiet library area. Three bathrooms are available with appropriate equipment to assist residents. There is a ramp access to the home for wheelchairs or residents who cannot manage the steps to the front of the building. The home is situated in the residential area of Hoylake close to the beach and promenade. Access to public transport and the centre of Hoylake is close by. Fees at Sandtoft range from £366.17 to £391.00 depending upon the room occupied.

  • Latitude: 53.395000457764
    Longitude: -3.1819999217987
  • Manager: Mrs Andrea Denise Stanley
  • Price p/w: £379
  • UK
  • Total Capacity: 22
  • Type: Care home only
  • Provider: Sandtoft Care Home Ltd
  • Ownership: Private
  • Care Home ID: 13592
Residents Needs:
Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Sandtoft.

CARE HOMES FOR OLDER PEOPLE Sandtoft 70/72 Alderley Road Hoylake Wirral CH47 2BA Lead Inspector Mr John Mullen Key Unannounced Inspection 09:45 17th December 2008 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Sandtoft Address 70/72 Alderley Road Hoylake Wirral CH47 2BA Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 0151 632 2204 F/P 0151 632 2204 Sandtoft Care Home Ltd Care Home 22 Category(ies) of Old age, not falling within any other category registration, with number (22) of places Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 22 Date of last inspection 10th September 2007 Brief Description of the Service: Sandtoft Care Home is registered to provide personal care to 22 older people. It is privately owned and there is no current registered manager although an acting manager is in place. The home is a three-storey building with access via stairs and a passenger lift to all floors. There are 22 single bedrooms 18 of which have en-suite facilities. Five rooms are of double room size. Communal facilities comprise a lounge, dining room, conservatory and a quiet library area. Three bathrooms are available with appropriate equipment to assist residents. There is a ramp access to the home for wheelchairs or residents who cannot manage the steps to the front of the building. The home is situated in the residential area of Hoylake close to the beach and promenade. Access to public transport and the centre of Hoylake is close by. Fees at Sandtoft range from £366.17 to £391.00 depending upon the room occupied. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 stars. This means the people who use this service experience good quality outcomes. This was a key unannounced inspection of Sandtoft Care Home which included a site visit. All key standards were assessed in addition to a selection of other standards. This inspection encompassed information received since the last inspection. In addition it included information provided by the home through its preinspection questionnaire and supporting documents. Interviews took place with the acting manager, the officer-in-charge, a care assistant and the activities’ organiser. Three residents were case tracked; that is they were interviewed, one with his sister, as well as their care examined in detail. Comment cards were sent to a random selection of staff. Residents were spoken to and observed generally. The premises were inspected and a large amount of documentation examined. What the service does well: Sandtoft Care Home provides a good service to its residents resulting in a high level of satisfaction. Typical comments from residents were “it’s a brilliant place” and “excellent”. The home has an individualised approach to care which is reflected in its care planning and approach to activities and meals. The physical standards of the premises are high and are being improved incrementally to maintain those standards. The home is clean and hygienic. The home has a consistent staff group that is recruited correctly and has been trained regularly, particularly vocationally, to refresh knowledge. It has an appropriate management structure to promote standards in the home. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: The home must have care plans in place on all residents to direct staff. Equally, there is a need for a full training plan to be in place so that staff training needs can be identified and met. The home has started to produce a quality assurance record but more work is required in this area to make it effective. Wirral Council’s most recent safeguarding policy is required to ensure the home has the most recent information in this field. Within the context of appropriate premises, a review of the bathing facilities is required to ensure that residents have choice in this area. Equally, within the context of safe premises, more frequent fire drills and a risk assessment of the building would enhance this. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 7 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 and 4 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The provision of a full assessment prior to admission results in the home being able to meet individual residents’ needs. EVIDENCE: The pre-inspection questionnaire stated there was a full assessment process undertaken prior to residents being admitted to the home to ensure their needs are met. An examination of residents’ case files found full preadmission material in each which had been undertaken by the home for this purpose. In addition, there was full assessment material from the council when this was appropriate to assist this process. Also, the examination of files revealed a full range of assessment material after admission to enable needs to be met. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 10 The acting manager stated that she had arranged for the transfer of two residents to nursing homes as they were not suitable for residential care. Some current residents were exhibiting degrees of confusion but not to the extent that the home could not manage their care appropriately. Interviews with the acting manager revealed that she felt all current residents were correctly placed with one possible exception who has not been transferred due to the resistance of the family. The site visit revealed no resident with whom the home was having difficulty in meeting their needs. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 11 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 and 10 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home has a good staff group resulting in a high quality of personal care for residents. EVIDENCE: The pre-inspection material stated there had been a new care plan format which allowed for more detailed information to be provided. An examination of case files found them generally to contain a care plan which was detailed and contained a large amount of material to guide staff. The care plans had been reviewed regularly and did specify particular objectives to be met. They included full risk assessments which, again, had been reviewed regularly to confirm their relevance. The care plans did seem to be too long to act as a working document and would benefit from some summary to guide staff. Although this was the view of the acting manager it was not agreed by other Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 12 care workers interviewed who felt the care plans were of a good standard. One resident case tracked who had been admitted to the home on 16th November 2008 did not have a care plan within her file to guide staff. Staff spoken to were well aware of her needs and she was satisfied with her care. However, the lack of a care plan is not acceptable as it potentially could lead to staff being unaware of the individual needs of residents. An interview with the acting manager confirmed that the recording of healthcare needs and responses had been improved since the last inspection so that health needs were more clearly documented. An examination of residents’ files found details of medical appointments and outcomes, which confirmed these improvements. Surveys taken from medical professionals during this year confirmed that they were satisfied with the manner in which the home uses their services. The case files showed that the home accesses healthcare provision as necessary so that residents’ health needs are addressed. One resident interviewed stated she used private chiropody because of her own choice and no concerns were raised by other residents or family members about the healthcare needs of residents. The pre-inspection material confirmed that the home has a full medication policy and the acting manager stated that this had been reviewed this year to ensure that it is up to date. An interview with the officer in charge revealed that she has particular responsibilities in the field of medication so that standards are maintained. She demonstrated the home’s practices in respect of controlled drugs and they were found to be correct both in terms of storage and recording. Equally, medication sheets seen were correctly completed for the safety of residents. The acting manager stated that she and two other managers have received advanced training in medication and the officer in charge confirmed that all staff who administer medication have received accredited training in this to underpin practice. This was confirmed by training documents seen although the recording of this could be usefully improved so that the quality of the training is easily identified. All residents plus a family member were highly complimentary about the provision of personal care in the home, which they felt was of a high standard. Observed interaction between residents and staff was courteous and appropriate and all residents were highly complimentary about the standard of staff in the home. Staff were described as “excellent” and “fantastic”. An interview with the acting manager showed that only two of the current care staff do not have a vocational qualification to underpin practice. Interviews with care workers and training records seen showed that they had all had an induction to promote good practice and that vocational training at a higher level is also being sought by staff. A tour of the premises found that residents were smartly dressed and showed evidence of personal choice in this, confirming good practice. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 13 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There is an individualised approach to life in the home so that residents’ wishes and choices are respected. EVIDENCE: Since the last inspection the home has appointed an activities’ coordinator to promote the interests of residents. An interview with this person confirmed that she asks individual residents about their tastes and wishes and seeks to meet them within the context of a very restricted budget. The activities’ coordinator works four afternoons a week and could give descriptions of a wide range of activities open to residents. All residents spoken to were highly complimentary about the impact she has had on the home. One resident described her as “so good”. One newly admitted resident whose particular interests have been difficult to meet because of their specialised nature and her talent in particular areas was, nevertheless, complimentary about the efforts made to meet her needs. An observation of a craft group taking place at the time of the site visit showed that residents were being actively encouraged to participate in a convivial and pleasant atmosphere. One resident stated he Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 14 preferred to be alone and not to participate in group activities and he was fully supported in his wishes. An interview with the acting manager showed that the home does encourage visitors and has no particular restrictions on visiting hours, except they would prefer them prior to 10pm for the convenience of other residents. An interview with a visiting relative confirmed that she felt very welcome within the home and that she is free to use the premises as she wishes. She also stated that her brother will visit at 8pm at night and this has caused no problems. She said the care of her relative meant that she could “go home with an easy mind”. An interview with the acting manager stated that all residents receive a visit in the home and that she is having meetings with family members as a way of promoting the care of residents. These meetings have been recorded and there were minutes of seven such meetings seen since she took charge of the home. The acting manager felt that they had been able to promote residents’ independence and choice more effectively as there has been an increase in care staff in the home. Interviews with residents and family members were very positive and complimentary about their care, including the manner in which they are encouraged to express individual choices. Residents interviewed were proud of their individualised bedrooms and one, in particular, pointed out his collection of DVDs, laptop and specialised bed as examples of individual choices made by him. An interview with the acting manager showed that they handle the money for eleven of the seventeen residents currently accommodated and that this reflects their wishes and capacities. Interviews with the care staff and activities’ coordinator showed that residents are supported in their individual choices and this was confirmed by observations during the inspection. The pre-inspection material stated that the cook meets new residents to discuss their likes and dislikes which are incorporated into the menus. An interview with the cook showed that she has individualised menus for residents and this includes choices of food. These choices were confirmed by residents interviewed who were generally very happy with the food on offer. One described the food as “absolutely brilliant”. They also confirmed that the home meets individual dietary requirements which included two vegetarians interviewed during the inspection. One of the latter was not happy with the food but she was keen to state that it was just a matter of individual preference and she had nothing to complain about its quality. An observation of a lunchtime meal found it a relaxed, pleasant occasion which also stretched out for a considerable period to allow for individual time preferences. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The policies and procedures of the home result in a safe service for residents. EVIDENCE: The pre-inspection questionnaire stated there had been no complaints since the last key inspection and this was confirmed by an interview with the acting manager during the site visit. Interviews with residents and family members revealed no complaint about the home to confirm a high level of satisfaction. No complaint has been reported to us since the last inspection and we have not had to visit the home during this period. The pre-inspection material stated that the home uses Wirral Council’s safeguarding of adults policy and that there has been no safeguarding issue over the last twelve months confirming a safe service. The site visit showed that the agency had the council’s policy from 2004 and needs to acquire the more up to date version so that they remain fully briefed. Interviews with staff showed that all had had training in safeguarding within the recent past so that they are familiar with the procedures. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The premises are appropriate and hygienic resulting in a pleasant environment for the care of residents. EVIDENCE: A tour of the premises found them a pleasant, homely and comfortable environment for the care of residents. The bedrooms are all for single occupancy and were all pleasantly furnished, decorated and carpeted. The living areas were also pleasant and provided a homely environment for residents. At the time of the site visit improvements were being made via a new cooker and floor covering to further improve appearances. In interview, the acting manager confirmed that there is an ongoing process of refurbishment of individual bedrooms and this was reflected in the standard Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 17 seen throughout. Residents and family members were very happy about the standard of accommodation. One matter that needs consideration is the provision of bathrooms which does not fully conform to the standards required. The home has three bathrooms but, in practice, only one is used by most residents, with one being used by one resident. This is below the number required for the number of residents accommodated. In addition, the home does not have a shower room, which would be preferable in offering residents a choice. A tour of the premises found the home to be hygienic and clean. The acting manager confirmed that there were two domestic staff on duty between 8am and 2pm and this was sufficient for the size of the building. There were no obvious odours although a number of residents are incontinent and this reflects well on the standard of cleanliness. Comment cards received from staff included positive references to the cleanliness of the home which confirmed good standards. The laundry is fully equipped and includes a washing machine with a sluicing facility so that laundry can be managed appropriately. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 and 30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The processes in respect of the recruitment, deployment and training of staff result in an effective workforce. EVIDENCE: An interview with the acting manager confirmed there had been an improvement to the staffing of the home since the last inspection which, amongst other things, meant that she was free to do more administrative work. The home at the time of the site visit was not using agency staff and was fully staffed to improve consistency of care. Comment cards from staff had included some about the effect of sickness and holidays on the work and the acting manager confirmed that these had been a problem but that these had now been resolved. An interview with the officer in charge confirmed that the increase in staffing now meant that the home was able to meet the needs of residents more fully. Comment cards received from staff and interviews with them revealed they felt that adequate numbers were being employed within the home. The pre-inspection material confirmed that the home was continuing to train staff vocationally and wishes to expand on this to improve practice. An Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 19 interview with the acting manager showed that only two of the care staff do not have a vocational qualification which confirmed the importance the home puts on this matter. Training documents seen confirmed a good level of vocational training with a number of staff having trained at a higher level so that they become more knowledgeable in their field. The acting manager is currently undertaking a further qualification in management so that she is fully qualified for her role. An interview with one member of the care staff, who is not a senior member, revealed that she is to do a higher qualification having completed the basic one, which confirms a positive approach to qualifications. The pre-inspection material stated that the home has rectified previous deficits in recruitment and selection material so that a safe and robust process is in place. An examination of staff files found that this was true with one slight exception as in one staff file where there was only one personal reference which is below the required number. An interview with that person and the acting manager felt that this reference must have been misplaced as they felt the process had been fully followed. Otherwise, the files did reveal all checks, including police checks are being undertaken for the safety of residents. Equal opportunities material was present in the files to confirm a commitment to this area. The site visit included the sight of a new Staff Handbook, dated September 2008, which is of a good standard and also commits the home in the area of equal opportunities as well as informing staff of their responsibilities. The pre-inspection material stated that staff are being trained systematically so that they remain up to date. Comment cards received from staff and interviews with them essentially were complimentary about training in the home although two comment cards requested extra training to cover specialist areas. An interview with the officer in charge revealed that she has taken over responsibility for training in the home so that there is a coordinated approach to this topic. She confirmed that there are some deficits in the training programme and also there were problems with the recording and arrangement of training which is not concise or collated. This was confirmed by examination of the training documents which generally did show a consistent level of training but also showed some deficits and the fact that training was not always being fully recorded. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35, 36 and 38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The policies and practices of the home ensure that residents are cared for properly in a safe environment. EVIDENCE: Contact with the home since the last inspection showed that there had been a change of manager and that the position of registered manager was vacant. The home has appointed an acting manager and has informed us of this so that it is being addressed in a proper manner. An application for registration has not yet been made although the acting manager is taking further qualifications to meet the training requirements of the post. An interview with her confirmed she has had sufficient experience for this role and is committed Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 21 to improving the service. An examination of her training record showed that she has had extensive training whilst being in this post to confirm her commitment to improvement. Interviews with staff, residents and family members and comment cards from the former all confirmed an improvement to the management of the home over the recent period. In interview, the acting manager confirmed that she had started the process of improving some management functions but conceded that further work is required to fully meet the management needs of the home. The pre-inspection material stated that there had been elements of a quality assurance but admitted that more needs to be done to ensure a continuing process of improvement. This was confirmed by the site visit which showed that the home has a quality assurance policy which is appropriate and that the acting manager has implemented some elements of a quality assurance system to gauge opinion. These include meetings with families, satisfaction surveys from residents and also from professionals attending the home although this process is far from complete. However, this has only just been implemented and need to be furthered so that the home has a range of opinions and can act upon them. In addition, the elements of the system have not been brought together to produce an overall view and improvements required. The last key inspection found concerns about the recording of residents’ monies which it felt was not comprehensive. An examination of individual accounts held by the home found no concerns in this area with a full accounting of the monies spent and retained. The accounts were individualised and only related to residents who clearly were incapable of managing their own finances. The acting manager could clearly demonstrate a transparent and robust approach and was confident about its effectiveness. The pre-inspection material stated that staff were being regularly supervised to direct work. Comment cards from staff and interviews with them confirmed satisfaction with management support which they felt was generally satisfactory. However, staff records did show a deficit in formal supervision and the acting manager accepted she was behind in this although she has started to address the situation in the short period she has been in post. The acting manager is undertaking all the supervision herself, which is probably impracticable, and she accepts that she will need to delegate some of this to senior staff so that formal supervision can be improved. Records show that staff are receiving annual appraisals which means that they have an overall assessment of their development. The pre-inspection material showed that the home has full policies to ensure a safe environment. A tour of the premises found them safe and secure for the accommodation of residents. A test of water temperature found it at the correct level for the same purpose. Documents seen included a generally wellcompleted fire book with a full fire risk assessment, although the home is Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 22 slightly overdue a fire drill to fully comply with regulations. There is certification of gas and electricity appliances to ensure safety. The home has documentation in place to risk assess the premises although, due to an oversight, this is overdue and must be rectified. In interview, the acting manager confirmed she checks the premises monthly and evidenced a maintenance book, which she uses to address faults. Training documents seen confirmed an induction and subsequent training which includes matters relating to safety so that staff are aware of the issues involved. Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 2 8 3 9 3 10 3 11 3 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 2 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 2 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 2 X 3 2 X 3 Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. 2. Standard OP7 OP30 Regulation 15 18 Requirement A care plan must be in place for all residents so that staff are clearly directed in their work A full training plan is required, fully recorded so that staff training needs are identified and met. A risk assessment of the premises and more frequent fire drills are required to further enhance the safety of the home Timescale for action 01/02/09 01/03/09 3. OP38 13 01/02/09 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. 2. Refer to Standard OP19 OP18 Good Practice Recommendations The home should review its bathing facilities to provide greater choice to residents The home should obtain Wirral Council’s up-to-date safeguarding policy so it remains familiar with its contents Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 25 3. 4. OP36 OP33 More regular formal supervision of staff is recommended to ensure they are fully supported The elements of the quality assurance system to be expanded and reviewed to provide a framework for improvement Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 26 Commission for Social Care Inspection Manchester Local office 11th Floor West Point 501 Chester Road Manchester M16 9HU National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Sandtoft DS0000067373.V372982.R01.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

Other inspections for this house

Sandtoft 17/12/08

Sandtoft 10/09/07

Sandtoft 04/01/07

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The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

Promote this care home

Click here for links and widgets to increase enquiries and referrals for this care home.

  • Widgets to embed inspection reports into your website
  • Formated links to this care home profile
  • Links to the latest inspection report
  • Widget to add iPaper version of SoP to your website