Care Home: Sea Bank House

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Annual service review Name of Service: Sea Bank House The quality rating for this care home is: The rating was made on: two star good service 2 2 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jennifer Hughes Date of this annual service review: 0 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 27/31 The Esplanade Knott End On Sea Lancashire FY6 0AD 01253810888 01253813312 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr G S Nijjar,Gurkirit Kalkat Number of places (if applicable): Under 65 Over 65 0 23 The registered person may provide the following category of service only: Care home only- Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of people who can be accommodated is: 23 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sea Bank House is situated on the sea front at Knott End, its large front windows open to views across the bay. There is a small front garden with flowerbeds and seating, and a cosy patio area at the rear of the home. Local shops are a short walk away. The home has been adapted to suit the needs of older people, for example a passenger lift is in place, grab rails are fitted and ramps give ease of access. The rooms are on the ground and first floors, and are made up of 15 single rooms and four double rooms. Toilets and bathrooms are conveniently located. There are two Annual Service Review Page 2 of 6 2 2 0 9 2 0 0 8 adjoining lounges, a third quiet lounge, and a dining room. Information about the service the home provides is available in a guide that tries to cover everything a resident needs to know about daily life in the home. At September 2008, the fee scale ranges from £400 to £450 a week, with additional charges for chiropodist and hairdresser visits, and extra newspapers and toiletries requested. Further details about fees are available from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service, such as numbers of staff and what qualifications they hold. Any surveys returned to us by people living at the home, and from other people with an interest in the service. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The inspection record. This is a document where we record any activity or information that we receive about the home. Information we have about how the service has managed any complaints. The previous key inspection report and annual service reviews. What has this told us about the service? The information showed us that the service is continuing to make sure the people who live at the home are well looked after. There is continual self monitoring to make sure good standards are kept. The management of the home is open, and residents, staff and relatives are encouraged to help in developing the home. The manager confirmed she had over 20 years experience of care home provision, and that the staff team at the home had settled over the last year following a period of a high turnover of staff. A few of the staff were long term, and helped retain the consistency of care for residents. The information sent to us told us that staff training had increased, and the manager aimed to improve knowledge and motivation. It told us that 69 of the care staff hold National Vocational Qualifications (NVQ) in care. Staff told us in surveys that they always, or usually, felt that they had enough support, experience and knowledge to meet the different needs of people who lived at the home. We are all continually doing training, and encouraged to gain knowledge by doing NVQs, stated one staff member. The manager told us about the care plans devised from thorough assessments of need of prospective clients, and the one month settling in period in place, to make sure the home is the right place for the person to be. A staff member said The care plans we Annual Service Review Page 4 of 6 use are very effective and are easy to use. The manager told us We are always in contact with doctors and nurses or other health care professionals to ensure that our clients health is properly monitored and treated when needed. Clients surveys indicated that they felt they always received the care and support they needed, and staff were usually available when they were needed. Staff told us that they felt there were usually enough staff to meet peoples needs, and that the communication within the management and staff team was good. One told us there was a good Team spirit. Some staff felt further improvements could be made for clients with the provision of a hoist on the ground floor.The manager told us We do regular risk assessments to ensure the health and safety of our clients and provide equipment if and when necessary. The manager needs to identify the reasons why staff feel this would improve the care, and also address the health and safety needs of staff. A relative responded with the comment The girls do look after everyone. The information told us about the regular activities taking place in the home, with plans to develop this. It told us that the home tries to maintain a well balanced diet for all clients, with choices available. Both of the cooks at the home hold NVQ awards related to their work, and several staff members have attended courses about nutrition. The manager told us of environmental improvements that have been made to the home.These include new furnishings in the dining room and lounges, new windows, safer flooring in the bathrooms, and a new assisted bath. She told us that plans are to regularly refurbish vacant rooms, and to continue to improve the internal and external structure of the home. Clients told us The home is clean and fresh, and Keeps it clean. A staff member commented Most residents seem happy. I think we must be doing something right!. The Care Quality Commission has received no complaints since the last inspection. The provider works with us, and has demonstrated that their service continues to provide good outcomes for the people who live at the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will continue to monitor the service. We can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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