Care Home: Selly Oak Road (310)

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Annual service review Name of Service: Selly Oak Road (310) The quality rating for this care home is: The rating was made on: two star good service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Coulter Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Selly Oak Road (310) Selly Oak Birmingham West Midlands B30 1HL 01214595199 01214513523 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Ms Barbara Wright Conditions of registration: Category(ies) : sensory impairment Conditions of registration: Birmingham Focus on Blindness Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Sensory impairment (SI) 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 310 Selly Oak Road is a detached property situated in a residential area of Kings Norton in pleasant grounds and benefits from off-road parking. The rear garden is mostly laid to lawn with a patio area furnished with attractive garden furniture. The home provides care and accommodation to five adults with sensory disabilities. Annual Service Review Page 2 of 6 1 3 0 1 2 0 0 9 Disabled access to the ground floor of the home is good. There is no lift; therefore people with a physical disability cannot be accommodated on the first floor. There are ramps, handrails and adapted bathing facilities on the ground floor of the home. Each person has their own room, which has been decorated according to their individual tastes. There is a lounge, a separate dining room, kitchen, laundry room, toilet and one bedroom on the ground floor. On the first floor there are four single bedrooms, staff sleep-in room/office, bathroom and separate toilet. The home is within walking distance of local shops, transport links to the city centre, leisure facilities and places of worship. Rubery, which has cinemas, shops and restaurants, is a fifteen-minute drive away. Previous inspection reports are available in the Home and people confirmed that the outcome of inspections is shared with them. The service user guide includes information about how much it costs to live at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave some numerical information about the service. What the home has told us about things that have happened in the service, these are called notifications and are a legal requirement. Surveys from five people who live at the home and from eight members of staff. Surveys from two relatives of people who live there. A discussion via the telephone with the manager of the home. The previous key inspection report from 13th January 2009. What has this told us about the service? The home sent us their AQAA when we asked for it. The AQAA told us about how the home has made improvements since our last visit to ensure the best outcomes for the people who live there. For example since our last visit improvements have been made including: The management and staffing teams have developed their knowledge of the Mental Capacity Act and the Deprivation of Liberty Safeguards. People have been more involved in the day to day running of the home and now take more responsibility for domestic tasks. More emphasis has been put on health issues and monitoring and the staff team are more aware of the support they need to provide in this area. A member of the residential services management team recently completed a course that enables them to deliver safeguarding training. The filing and storage of information in the home has improved in response to the organisation developing its policies and procedures around data protection. The home told us about improvements they are currently undertaking or plan to do in the next twelve months. These include: To continue to work with partners to explore the options for re-provision and redevelopment. They told us we will keep people and other stakeholders informed of progress whilst ensuring that we are not raising false hopes and creating anxiety. They have been in touch with social groups for visually impaired people and are exploring whether people can attend events run by these other groups. This will give them the opportunity to make new friends and have new experiences. They will develop the audio formats of the complaints procedure. All residential staff will access specialist training on Visual Impairment and Learning Disability. We are working with RNIB (Royal National Institute for Blind People) to deliver this programme and all staff should complete the training by summer 2010. Surveys returned by staff indicate they think there are enough staff on duty to meet peoples needs and that they get satisfactory training. Comments from staff included: Annual Service Review Page 4 of 6 We all work as a team. Management always address concerns and problems. I feel Selly Oak runs well. I really enjoy my job and have lots of support from the management. Surveys from people who live there indicate they are satisfied with the home. They told us that they can make decisions about what they do and staff support them. People told us they know how to make a complaint if they are unhappy about something. Comments from people included: We have nice food. Always have staff and make sure we get to go out. The staff are very kind to me and they do anything for me I ask. Surveys from relatives indicated that in general they were happy with the care provided. One told us In my opinion the staff are second to none and it reflects on the happy atmosphere of the home. However one relative did comment about communication systems. They told us that communication could be patchy, often a misunderstanding from communication at the top of the organisation and not from staff and manager at the home. Whilst surveys from people at the home and staff indicate they are generally satisfied with the home there were several comments about the environment. Staff said: Needs work on the environment, e.g. ensuites, windows and heating. The house could do with a cosmetic upgrade. The house needs to be adapted and updated, windows and heating especially needs updating. The home could do with decorating in most areas. People who live at the home told us: Everything is fine but would like own bathroom. Toilet door upstairs is not wide enough. The homes AQAA told us: The lounge has benefited from a new three piece suite and new lighting. The carpets around the home have been professionally cleaned and a new fridge freezer and tumble dryer have been purchased. Substantial landscaping of the front and rear gardens has been undertaken and new garden furniture has been bought. We will aim to redecorate throughout the house and purchase new soft furnishings as required. We spoke with the manager regarding staff comments about heating in the home. The manager said there had been difficulties in maintaining a comfortable temperature in two bedrooms and so recently additional portable heating has been purchased for these rooms. It is recommended that the temperature of these rooms is monitored to make sure they are now a comfortable temperature for people. We have received no complaints about the home. We looked at the information available to us and our judgment is that the home is still providing a good service and they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th January 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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