Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Shakespeare Way (4).
Annual service review
Name of Service: Shakespeare Way (4) The quality rating for this care home is: The rating was made on: two star good service 2 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Barbara Mulligan Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Aylesbury Bucks HP20 1JF 01296426332 Telephone number: Fax number: Email address: Provider web address:
jackieaklippel@yahoo.co.uk www.macintyrecharity.org MacIntyre Care Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 4 Shakespeare Way is situated a short distance from the town centre of Aylesbury, where a variety of shops and other local amenities can be found. The town is served by local public transport, including rail and bus links. Bus routes pass within walking distance of the home. 4 Shakespeare Way is run MacIntyre Care who are a well established provider of a range of day and residential care services for adults and young people with learning disabilities. The home provides accommodation for up to six adults with learning disabilities. The home works with service users who have developed moderate levels of independent living skills so that the role of staff is essentially one of support and guidance, rather than direct provision of care. The home
Annual Service Review Page 2 of 6 None 2 8 0 1 2 0 0 9 comprises two linked semi-detached properties that offer single bedrooms to each service user, along with communal lounge, kitchen, dining and laundry areas. Fees for placements at the home currently ranged from £37,292 to £40,390. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: -The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA tells us this is a service that listens to people by holding house meetings every 2 months. In addition to this the home ensures the service users have time with staff on a monthly basis within linkworker meetings. There is a complaints procedure in Makaton format on the homes notice board. Annual Person Centred Plans and review meetings take place where people who use the service can express their needs achievements and personal goals. The AQAA tells us that senior support workers are being trained to better understand communication and there is a great interactions policy which is being implemented to improve interactions with individuals the home support which enables the team to respond to individuals needs. Comments received in returned surveys from people using this service include, the staff help me plan my menu and cook. They take me places I want to go and Staff take me swimming and ice skating. Annual Service Review Page 4 of 6 The home ensure the equality and diversity of people using the service by having in place training around equal opportunities policy, mental capacity act and disability discrimination. The organisation has in place a recruitment policy which ensures equal opportunities, and are involved in the Kenexa pilot which enables the home to better understand the personalities of potential employees which helps refine the selection process. We are informed by the AQAA that the home employs three permanent care staff and they been subject to satisfactory pre-employment checks. Comments received in returned surveys tell us that the home provides good training and there is a good induction and the home communicates well with other health care professionals. Under the section what the home could do better two people said, one-one-days with service users and staff to work more as a team and one-to-one days and team meetings. The completed AQAA informs us they have a clear complaints procedure in place and the home has received fourteen complaints during the last 12 months. These are received are logged and monitored until complete and have been dealt with in line with their policy and procedures. All completed surveys indicate that people know how to make a make and feel confident to do so. Information in the AQAA tells us that the home has had no safeguarding of vulnerable adults referrals in the last 12 months and that they have a whistle blowing policy to encourage open reporting of serious malpractice within the organisation. The AQAA tells us that staff have had safeguarding training and can recognise the symptoms of abuse, and that staff know how and why to report other staff and understand the importance of whistle blowing. The AQAA outlines that staff employed by the organisation have relevant qualifications and training for the field of practice they are assigned to. What are we going to do as a result of this annual service review? We are not going to change out inspection plan and will complete a key inspection by the 28th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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