Care Home: Shelley Park & Shelley House

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What the care home does well Care plans are well written and based upon the findings of meaningful, relevant and up to date assessments of individual`s needs and conditions. They are reviewed regularly, amended as necessary and provide the staff with good guidance to care for people andmeet their needs. From examination of records, direct observation and discussion with Carolyn Jolliffe and staff members, we obtained evidence that staff have a good knowledge of the current residents and the home is meeting their needs. Sufficient appropriate equipment is provided for people`s different needs and staff receive regular training in how to safely use this. The home also has a clear policy and procedure for the handling of any suspected abuse of people. Staff spoken with had received training in this and demonstrated a sound knowledge of how to appropriately raise a concern. Records showed that health and safety is well managed within the home, including audits of different aspects of care and keeping the home safe and well maintained. What the care home could do better: One good practice recommendation has been made as a result of this visit. One requirement is carried over from the last inspection report as it was not assessed during this visit. It is recommended that regulation 37`s are submitted for all significant unexplained injuries that are identified by staff. Random inspection report Care homes for adults (18-65 years) Name: Address: Shelley Park & Shelley House 32 Florence Road Boscombe Bournemouth Dorset BH5 1HQ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Joanne Pasker Date: 1 1 0 6 2 0 1 0 Information about the care home Name of care home: Address: Shelley Park & Shelley House 32 Florence Road Boscombe Bournemouth Dorset BH5 1HQ 01202396933 01202396933 shelleypark@lineone.net. Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Carolyn Jolliffe Ms Teresa Moss Type of registration: Number of places registered: Conditions of registration: Category(ies) : Shelley Park Limited care home 43 Number of places (if applicable): Under 65 Over 65 0 0 physical disability physical disability Conditions of registration: 37 43 The maximum number of service users who can be accommodated is 37. The maximum number of service users who can be accommodated is 45. The registered person may provide the following category of service only: Care home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Physical disability (Code PD) Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home The home provides nursing care for up to 43 younger adults who have some form of neurological dysfunction. It is in a residential area of Boscombe close to the shopping centre, within easy walking and wheelchair distance of the promenade and beaches. There are good transport links, with several bus stops, coach and train stations nearby. The home has its own transport, and regularly organises social outings. Shelley Park and Shelley House are two buildings, within the same grounds, owned by Shelley Park Ltd. The two buildings are separated by a pleasant garden with garden furniture. The home has recently purchased an adjoining building and work is nearly complete for this to provide more independent accommodation for people. There is parking at the front of the building, and on the main road or side streets directly outside the home. Shelley Park is the main residential unit, providing care for young adults, both male and female, with neuro disability resulting from a wide range of conditions including severe brain injury or disease, multiple sclerosis, cerebral palsy, stroke and spinal injury. Current accommodation is over 4 floors, with a lift between floors 1 - 3. The existing home has 21 single bedrooms, including 1 with an en suite facility, and 5 double rooms, however room capacity will be increased when the new building is operational. Shelley House ground floor is used for daily living activities, therapy sessions and rehabilitation. There is a small snoezelen multi-sensory room and adapted kitchen area. This building also provides office accommodation on the first floor for the owners and the administrator. The weekly fees at our last inspection, completed on 27 December 2008, were £600 1500. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This unannounced inspection was carried out as part of an adult safeguarding alert that the local borough was investigating. We were visiting because of concerns raised about the standard of care staff may be providing to people, particularly regarding moving and handling. This inspection was carried out by one inspector; throughout the report the term we is used, to show that the report is the view of the Care Quality Commission. The registered manager is Carolyn Jolliffe and she was present in the home throughout this inspection. We looked at the care records for one person who had recently moved into the home. We looked at the management of safeguarding concerns and training records for staff, we also looked at some other records and observed life in the home. We found that people only come into the home after an assessment has been completed and a care plan developed from that information. We looked at care plans and risk assessments, information was detailed and based on the needs of the individual, we noted clear recording of health care needs and how they are to be addressed with the involvement of health care professionals. We looked at the complaints and safeguarding policies and practice within the home and found that these were being followed properly. Staff we spoke with, were clear about what actions they needed to take if they suspected the possible abuse of a person and what different forms of abuse there could be. We looked at staff training records and found these clear and well recorded, with all staff having received training in moving and handling within the last year. The home have a dedicated day each month to ensure that all staff are kept up to date with all aspects of training and this includes, the protection of vulnerable adults and safe moving and handling. A tour of the home showed that appropriate equipment was available and that everyone had their own individual slings for hoisting, kept in their room. We also observed care in the home and found that people were treated with dignity and respect and appropriate practice used to help people move from one place to another. We looked at the accident and incident records and could see that the information is audited. There was evidence seen to show that moving and handling equipment was being regularly serviced. We also discussed with the registered manager when and why regulation 37 notices should be submitted to us. What the care home does well: Care plans are well written and based upon the findings of meaningful, relevant and up to date assessments of individuals needs and conditions. They are reviewed regularly, amended as necessary and provide the staff with good guidance to care for people and Care Homes for Adults (18-65 years) Page 4 of 8 meet their needs. From examination of records, direct observation and discussion with Carolyn Jolliffe and staff members, we obtained evidence that staff have a good knowledge of the current residents and the home is meeting their needs. Sufficient appropriate equipment is provided for peoples different needs and staff receive regular training in how to safely use this. The home also has a clear policy and procedure for the handling of any suspected abuse of people. Staff spoken with had received training in this and demonstrated a sound knowledge of how to appropriately raise a concern. Records showed that health and safety is well managed within the home, including audits of different aspects of care and keeping the home safe and well maintained. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 37 26 The registered provider must 30/09/2010 do monitoring visits to the home: This requirement relates to the need for the unannounced monitoring visits to be done by either the registered provider, or someone suitable nominated on their behalf. Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 42 It is recommended that regulation 37s are submitted for all significant unexplained injuries that are identified by staff. Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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