Latest Inspection
This is the latest available inspection report for this service, carried out on 16th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Southbank Nursing Home.
Annual service review
Name of Service: Southbank Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elizabeth Holt Date of this annual service review: 0 2 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1-2 Cavendish Road Bowdon Altrincham Cheshire WA14 2NJ 01619277200 01619290042 Southbank@craegmoor.co.uk www.craegmoor.co.uk Parkcare Homes (2) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 10 48 0 All service users require general nursing care. Minimum staffing levels as specified in the Notice issued under Section 25(3) of the Registered Homes Act and dated 12 July 2000 shall be maintained. Service users requiring care by reason of old age shall be aged over 60 years. Service users requiring care by reason of physical disability shall be aged over 18 years and shall be accommodated on the first floor of the building The overall number of service users for whom accommodation is provided at any one time shall not exceed 58 (a maximum of 48 older people and 10 younger adults with a physical disability). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 6 None at the time of this report. Southbank Nursing Home provides 24 hour nursing care and accommodation for 48 older people and 10 young adults with a physical disability. The home consists of two large detached Victorian buildings where an indoor link corridor connects them. Southbank is the first building, which contains the Young Disabled Unit, and Delamere is the name of the second building. In the Southbank building there are 19 bedrooms (4 were not occupied due to difficult access). Five of these bedrooms were double rooms. Bedroom accommodation in Delamere consists of 16 bedrooms, 8 of which are double rooms and 8 single rooms over 3 floors. Passenger lifts were available in both buildings. The home is within easy reach of Altrincham town centre. The fees charged range from £498-£1,169 54 (Young physically disabled) with additional charges for hairdressing, personal toiletries, newspapers and magazines. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we had, or had asked for, since the last key inspection which was on the 3rd and 4th June 2008. This included the following; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. The AQAA also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints or adult protection issues. What the service has told us about things that have happened in the service that are called notifications and are a legal requirement. The previous key inspection. Any relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The returned annual quality assurance assessment was well written, providing a lot of information about the service. It gave us all the information we asked for and it was evident the manager has a clear view of how she wants to continue to develop the service and the areas she is working on to improve the service for the people living there. We looked at the information in the AQAA and feedback from people who use the service and our judgement is that the home is still providing a good service. The two recommendations for good practice made at the last inspection have been addressed to review the deployment of staff and to follow the refurbishment and redecoration plan. A large refurbishment programme is currently in place to improve the environment for all people living at Southbank. We received comments from four members of staff. The staff surveys showed that the four staff do not feel there are enough staff to meet the individual needs of all the people who use the service. One person stated they were always given up to date information about the needs of the people they support or care for, two people said usually and one sometimes. One person added, Residents complaining that when they want to go to the toilet there are no staff available. Concerns were expressed about the manager of the service in these surveys. Staff did not feel well supported. Since the last inspection, the Commission for Social Care Inspection has not been involved in any protection investigations in respect of this home. One complaint in relation to the deployment of staff and the number of people awakened early in the morning was not upheld by the service provider. The four staff members who returned surveys said they were being given training relevant to their role. The home continues to let us know about things that have happened since our last key inspection. The Commission will take steps to discuss the concerns raised by the staff members following the surveys returned. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 4th June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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