Latest Inspection
This is the latest available inspection report for this service, carried out on 27th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Southernwood.
Annual service review
Name of Service: Southernwood The quality rating for this care home is: The rating was made on: two star good service 1 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike Murphy Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 148 Plantation Road Amersham Bucks HP6 6JG 01494721607 01494721607 h3m069stringer@mencap.org.uk www.mencap.org.uk Royal Mencap Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximumnumber of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Southernwood is a purpose built home, registered to provide accommodation for up to six adults with learning and physical disabilities. Each person living at the home has considerable care needs. The home is staffed by Mencap and is within a mile or so of local shops, and the towns of Amersham and High Wycombe are a few miles away. The home is not directly accessible by public transport. The home provides single bedroom
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 6 0 1 3 0 3 2 0 0 9 accommodation with rooms of a good size, personalised and decorated to individual tastes and interests. There are lounge and conservatory areas and a combined kitchen dining room. The home has two bathrooms with all necessary adaptations and lifting equipment. There is an enclosed garden that can be accessed through patio doors leading from the conservatory. All of the facilities are on the ground floor with just the office and staff bathroom on the first floor. There is parking at the side of the building. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection or annual review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessement that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the previous key inspection which was carried out on the 13 March 2009. What other people have told us about the service. A telephone discussion with the deputy manager on 24 February 2010. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home has informed us that it seeks the views of users of the service by holding regular meetings between service users and staff and through the process of annual care reviews. It is currently exploring alternatives to paper based communication to facilitate improvements to its approach to user feedback. As a result of feedback from service users the home informs us that it made improvements to each persons room, it is reviewing and updating support plans with individuals, reviewing with users the range of social activities they enjoy, and plans to retain the services of a visiting aromatherapist which is of particular benefit to the service users living in this home. The home intends to build on the above over the next year. It also intends to make sure that issues discussed and agreed at house meetings are taken forward for action, to ensure that keyworkers discuss their work with users at monthly management meetings, to conduct a survey of families and professionals twice a year, and ensure that service users receive the support they need to access the day activities they enjoy. Over the last twelve months the home informs us that it has established closer links with the families of service users, improved action plans aimed at supporting peoples independence, improved standards of support planning, supported service users in Annual Service Review Page 4 of 6 gaining a greater sense of ownership of their home, staff have refined their sensitivity to ...behaviours which in the past have been difficult to manage and therefore modify and improve their response, the home has improved relationships with healthcare professionals in the community, and successfully established a continence promotion programme for one user of the service. The home has introduced a new complaints procedure which is also available in easyread format, it has improved the environment in a bathroom, bedrooms and had work done on the plumbing and central heating systems to make them more reliable, it has maintained a regular programme of individual supervision for staff, and the homes deputy managers have attended management training. Over the coming year the home intends to update all support/PCP (Person Centred Planning) plans and monitor the process, ensure that all staff are appropriately trained to support service users in the community, continue to improve the environment (including the garden), ensure that all service users have an up to date health checks, ensure that all new staff complete their induction, introduce the Mencap Charter for Users standards What Matters to Me, and ensure that management processes (such as staff knowledge of policies and procedures, staff supervision, staff meetings etc.) are effectively implemented in the home. Since the last inspection a new manager has been appointed to the home. The home has provided us with information on complaints dealt with since the last inspection. We have not received any complaints about this home during this time. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 13 March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
