Latest Inspection
This is the latest available inspection report for this service, carried out on 8th June 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Springhill Resource Centre.
Annual service review
Name of Service: Springhill Resource Centre The quality rating for this care home is: The rating was made on: two star good service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pat White Date of this annual service review: 1 7 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Springhill Resource Centre Broad Lane Rochdale Lancs OL16 4PP 01706659922 Telephone number: Fax number: Email address: Provider web address:
Elizabeth.Colley@Rochdale.Gov.UK Name of registered provider(s): Name of registered manager (if applicable) Miss Elizabeth Colley Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Rochdale MBC Number of places (if applicable): Under 65 Over 65 5 0 21 21 The Registered Person may accommodate up to 5 service users in the category of DE aged over 55 years of age. The registered Person must ensure that all staff working in the home have dementia awareness and dementia care training, which equips them to meet the needs of the service users accommodated, as defined in the individual plan of care. The service should at all times employ suitably qualified and experienced members of staff, in sufficient numbers, to meet the assessed needs of the service users with dementia. The service should, at all times, employ a suitably qualified and experienced Manager who is registered with the Commission for Social Care Inspection Within the maximum registered number (21), there can be up to :- 21 Older People (OP) 21 Adults with Dementia, over 65 years (DE(E)) 05 Adults with Dementia (DE) Work on the external grounds of the home, to make the area safe, attractive and accessible to service users must be completed by 31.5.05. Annual Service Review Page 2 of 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Springhill Resource Centre is registered to provide care for up to 21 older people, some of whom may have dementia. The current service provided is short term intermediate care for older people and at the time of this Annual Service Review was in the process of reviewing the service in terms of older people with mental health needs The home is single storey and all bedrooms are single, with a small number having ensuite facilities. Springhill is spacious and provides 3 lounge/dining areas. Sufficient bathrooms and toilets are provided. An internal patio area is available to residents to access in good weather. The home is located close to the centre of Rochdale, and is easily accessible by bus route. Parking is available to the front of the home. There are no charges payable for the Intermediate care given at the home 0 5 0 3 2 0 0 9 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some factual information about the service. Discussions with the registered manager. Survey information from people living in the home and members of staff Information that we have about complaints made about the service and how the home manages them. What the service has told us about other things that have happened in the service, such as any incidents or allegations of abuse. The results of the last key inspection in March 2009. What has this told us about the service? The agency sent us their AQAA when we asked for it. It was clear and gave us all the information that we asked for including some plans for future improvements and developments. The AQAA told us that Springhill had 1 complaint in the last 12 months and that this had been investigated, upheld and resolved. None had been made directly to the commission in this time so we are confident that only a small number of complaints are made about the home, and when they are peoples concerns are taken seriously. The AQAA also told us that there had been some people living in Springhill that had died, and that a number of people had been admitted to an A & E department. However we had not been notified of these incidents, including about people who had died. This means that we have not been kept informed of important events, and have not been able to monitor the action taken. This was discussed with the manager and we are assured that this is an oversight and will be rectified. To further reassure us we were subsequently sent some notifications. The AQAA information told us that the views of people living in the home and their friends and family were regularly sought and the methods used were in keeping with a short stay service. This shows that people are involved appropriately in decisions about about the service provided. The AQAA also told us that the meals served and the activities provided were being developed according to the views of people and their stated preferences. This shows that Springhill tries to meet the needs of individuals. We received questionnaires from 2 residents. They told us that staff were always Annual Service Review Page 4 of 6 available when needed and that they received all the right care and support. Both said that they knew what to do and who to speak to if they were not happy with anything and both especially praised the food. One said the food is exceptional, and another said the food is fabulous. One also said that the centre is wonderful and all the staff are helpful and professional. We also received 5 completed staff questionniares and these told us that they felt they received appropriate training and felt adequately supported and supervised. Most of them felt that they always had the right support, experience and knowledge to meet the needs of the people they were supporting. The AQAA told us that almost all of the permanent care staff had a qualification relevant to those working in care. The manager told us that further training was being developed that would more specific to the needs of the people using the service. This will ensure that residents will be looked after by suitable and competent staff. All this information has enabled us to conclude that the service is still providing a good service with good outcomes for people. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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