Latest Inspection
This is the latest available inspection report for this service, carried out on 9th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Springvale Court.
Annual service review
Name of Service: Springvale Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Malloy Date of this annual service review: 0 8 1 0 2 0 0 9 Annual Service Review Page 1 of 8 Information about the service
Address of service: Springwell Road Wrekenton Gateshead NE9 7AD 01914824573 01914872927 anneburns@barchester.com www.barchester.com/kenwyn Barchester Healthcare Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 21 0 1. The registered person may provide the following category of service only: Care Home - Code CRH To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category(ies): Old age, not falling within any other category - Code OP, maximum number of places: 29 Dementia, not falling within any other category - Code DE, maximum number of places: 21 2. The maximum number of service users who can be accommodated is: 40 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Springvale Court provides personal care for up to 40 older people, some of whom may have dementia related needs. Nursing care is not provided, but district nursing service can be arranged where necessary. It is a two-storey, purpose built home and provides 40 good sized single bedrooms, all
Annual Service Review Page 2 of 8 Variation to registration categories. with en-suite facilities. There is level access into the home, and a lift provides access between the two floors. There is a garden area at the rear of the home, which includes a paved seating area. The home is located on the southern outskirts of Gateshead and is situated near to a range of local facilities, including a doctors surgery, a supermarket, shops, pubs and places of worship. It is also close to local public transport links. A guide to the homes services and details of fees are available from the home. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review/key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us about the improvements the service has made in the past year. These include: All staff have received Customer Care training. They are more involved in showing prospective residents and their relatives around the home, and explaining their role. Review and development of care plan recording. Introducing more varied social activities, including outdoor activities for people to take part in. All staff have completed training on safeguarding vulnerable adults. Redecoration of communal areas and replacement of furnishings. The grounds now have paved areas so people can sit out, and these are accessible to people who use wheelchairs. Improved retention of staff. Greater investment in training, including training staff to Annual Service Review Page 4 of 8 take on specific responsibilities within the home, and access to a computer based training programme. We received ten surveys from people living at the home. Some people indicated they had help from relatives to complete surveys. Most people told us they received enough information about the home before they moved in, and have written information about the homes terms and conditions. They said they always or usually receive the care and support they need, staff are available when they need them and that staff listen and act on what they say. One person said, They all listen to everything I have to say and always help my father in every way. The majority said the home always makes sure they get the medical care they need. Some people told us the home always arranges activities they can take part in if they want, whilst others said it sometimes does. Most said they always or usually like the meals at the home. All said there is someone they can speak to informally if they are not happy. Eight people said they know how to make a formal complaint, though two people did not know how. All said the home is always or usually fresh and clean. Comments about what people feel the home does well were, Look after me and keep my room tidy, Care for my mother, They have excellent staff and are helpful at all times, Care for resident, keep him clean and see to his needs, As far as the resident is concerned everything is fine, Looks after my every need, Good quality care, very good, friendly staff, and, I think the personal care given to my Dad is excellent. He is always clean and smart when I visit him, which is several times a week. His room is always clean as well. The home has a very welcoming feel and the staff and management are very friendly and welcoming. His medical needs are always dealt with promptly and efficiently and the family are always aware of any problems. My Dad has come to like all of the staff and thinks they are great. Comments about what the home could do better were, More activities, and, I dont think the lounge in the EMI unit is very user friendly. There is not enough seating in it for the residents, let alone any visitors. I think it would be better if the partitioned bit was opened up to make it one big room, similar to the one downstairs. Although residents are taken out on bus trips I dont think there are many other activities organised for them. Additional comments included, I am very satisfied with everything they do, I think the sitting area outside and the gardens are lovely, and, I am happy to take this opportunity to comment on the staff and care at Springvale Court. From the day my father went in there, the staff have guided me and helped me make decisions needed. At all times they are considerate and professional, offering me invaluable and independent help. I feel fully supported and wish to thank them. I feel all the staff are an excellent reflection of the values of a care home. We received seven surveys from staff who work at the home. They told us their employer carried out checks, such as a Criminal Records Bureau check and references, before they started work. They indicated they received induction training that covered everything they needed to know to do the job when they first started. Staff said they are given training that is relevant to their role, helps them understand and meet individuals needs, keeps them up to date with new ways of working, and gives them
Annual Service Review Page 5 of 8 enough knowledge about health care and medication. One staff member said, Adequate training is given in all aspects of my job. Staff said they are always given up to date information about the needs of the people they care for, and that the ways they share information about people always or usually works well. Staff told us there are always or usually enough staff staff to meet the individual needs of all the people who live at the home. All said their manager gives them enough support and meets with them regularly to discuss how they are working. Staff said they feel they have the right support, experience and knowledge to meet the different needs of the people who live at the home. All said they know what to do if someone has concerns about the home. Comments from staff on what the home does well were, The home is well organised. Both the manager and deputy carry out their duties to a high standard, Care for people, Provides care for the residents. Makes sure their needs are met, and, Provides a homely atmosphere. Comments about what the home could do better were, Have more carers working upstairs on the EMI unit, day and night times. We received seven surveys from health and social care professionals who have involvement at the home. They told us the services assessment arrangements ensure accurate information is gathered and the right service is planned for people. They said peoples health and social care needs are properly monitored, reviewed and met, and that the home seeks advice and acts on it to meet peoples social and health care needs and improve their well-being. Professionals said the service respects peoples privacy and dignity, supports people to live the life they choose, and responds to the diverse needs of individuals. They told us managers and staff have the right skills and experience to support peoples social and health care needs. All said the home has responded appropriately if they, or a person using using the service or another person has raised concerns about the service. Comments on what the service does well were, Provides the training necessary for their staff to perform to their best, Provide staff to help the GP examine the patient. Bring patients to the surgery. Follow GP guidance, The care and attention dementia patients receive is excellent, Always helpful and listen to improvement suggestions, Provide good information about patients, and, Excellent communication skills, friendly and professional at all times with residents, colleagues and visitors. All staff willing, interested and appropriate in meeting needs of residents. Excellent environment, clean, warm and appropriate to meet needs. One professional gave comments on what the service could do better, they said, Medical training could be improved. Staff err on the side of caution and many home visit requests are not medically necessary. Additional comments included, This is a well run and organised home and it is a credit to Barchester Healthcare, Standards have improved significantly since the current
Annual Service Review Page 6 of 8 manager has been in post, Springvale is always a clean and friendly place when I visit, Very co-operative, and, All staff are well trained and caring professionals, would be pleased to recommend this facility to others. What are we going to do as a result of this annual service review? The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We are not going to change our inspection plan, and will do a key inspection by 16th October 2010. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information
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