Latest Inspection
This is the latest available inspection report for this service, carried out on 29th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Catherine`s Care Home.
Annual service review
Name of Service: St Catherine`s Care Home The quality rating for this care home is: The rating was made on: two star good service 1 9 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Allan Helmrich Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: St Catherine`s Care Home West Road Newcastle Upon Tyne NE15 7PY 01912452400 Telephone number: Fax number: Email address: Provider web address:
june.spoors@stcuthbertscare.org.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category St Cuthberts Care Number of places (if applicable): Under 65 Over 65 11 0 0 34 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Catherines Care Home is purpose built and provides nursing, personal and social care. It also provides 11 Dementia care beds for older people. The home is situated on the West Road in Newcastle upon Tyne and is part of St Cuthberts Care. The home is accessible to all local amenities and public transport. All the accommodation is at ground level and there are extensive gardens and ample car parking. There are 45 single en-suite bedrooms, six of which could be used as companion rooms. Several of the bedrooms have patio doors, which lead into the internal secure garden. There are several communal lounges and two dining rooms. There is a conservatory, Chapel and quiet room. There are bathrooms, a shower room and toilets close to all resident areas. The fees for the home vary and are available on request from the home. The statement of purpose is available to residents, families and visitors. 1 9 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Surveys returned from six people who use the service. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. People surveyed were generally very positive about the care and support provided. People said; Staff always try to help. I am made to feel welcome. There is a friendly atmosphere. Staff are caring. I am very satisfied. However people also said; Some staff dont listen, some do. Help in the mornings is not always satisfactory. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We have an inspection plan, and will do a key inspection by 18th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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