Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St George`s Nursing Home.
Annual service review
Name of Service: St George`s Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 0 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: De La Warr Road Milford-on-Sea Lymington Hampshire SO41 0NE 01590648000 01590644210 StGeorgesMilford@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Maria Jansen Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: St George`s Hospital Ltd Number of places (if applicable): Under 65 Over 65 0 6 36 6 The maximum number of service users who can be accommodated is: 36 The registered person may provide the following category/ies of service only: Care with Nursing - N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Physical disability - PD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service None 2 4 0 2 2 0 0 9 Annual Service Review Page 2 of 6 St Georges Nursing Home is located in a quiet residential area of the coastal village of Milford-on-Sea. It is registered to provide nursing care for up to 36 older people and this can include up to 8 individuals who may be physically disabled. There are some amenities in the village, an area popular for retirement and holidays, including shops, churches, a surgery and dental practice. The home is very much part of the local community and many of the residents accommodated here used to live locally before moving in. The bedroom accommodation for residents is on two floors and a passenger lift and stairs provide access to the first floor. All bedrooms are single and eighteen of these have en-suite toilets. The building has equipment, aids and adaptations to help promote the independence of the residents. The communal /shared areas of the home comprise a lounge on the ground floor and a lounge/dining room on the first floor and a large conservatory on the ground floor. There is also level access to well planned and extensive landscaped gardens. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well the service meets the needs of people living there. It also gave us some numerical information about the service. --11 surveys returned to us by people using the service (16 requested). --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. --The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. --Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and comprehensive, giving us all the information we asked for. Currently the service is accommodating thirty six patients. We looked at the information in the AQAA and our judgement is that St Georges Nursing Home is still providing a good service and that they know what further improvements they can make, including capital development. The AQAA told us that as a result of listening to service users views specifically requested meal dishes are being made available from time to time in addition to the range of choice already in place, the timing of the supper dish is later than the usual 5:30-6:00 pm; a 45 wide flat screen TV has been purchased which has enhanced the enjoyment of the cinema club participants. We were told that the service has increased the staffing levels since last year to provide better and closer care for each resident, yet not increased the fees for approximately 24 months. Sixteen Registered General Nurses (RGNs) are in employment and 77 of the care workers are qualified to National Vocational Qualification (NVQ) Level 2 and above. Seven have completed NVQ Level 3, which is well above what is required. There is now a full time Training Officer on the staff who is maintaining the momentum in providing mandatory training for the staff team and developing training in the fields of palliative care, infection control, recognising abuse, the Mental capacity Act, special dietary needs and dementia awareness. The nursing home told us it has introduced swine flu response and treatment into their training schedules and introduced contingency Annual Service Review Page 4 of 6 planning to deal with any emergencies affecting the homes locality. There is on-going refurbishment and redecoration and a rolling programme of review and upgrading for equipment. Different colour schemes have been introduced around the nursing home to help people with visual impairment. A new Welcome Pack has been drafted to assist residents on their admission with understanding exactly what services and facilities are available. Each of the service users who responded to the surveys said they had been provided with information about the service and a contract detailing the terms of their residence. All knew who to talk with if they were concerned about anything; two were unsure who to make a formal complaint to but said it wasnt necessary anyway. The nursing home scored unanimous top marks for activities, staff responsiveness and the care and support they receive. I have considerable respect for St Georges, the environment, the prevailing atmosphere in which it operates, and its care and consideration for patients. Another patient said always welcoming and always with a smile. My family are greatly relieved that I am in such caring and thoughtful hands. It must rank as one of the very best in England and I mean just that. The food is wonderful here. Skilled and caring nursing staff. Courteous and supportive staff to residents and relatives. I have really enjoyed the Summer parties. My relative always tells me how kind everyone is to them. Everyone is cheerful and kind. As part of the survey the following suggestions for improvements were made. The garden could be more wheelchair friendly. A Church of England service on Sundays and at Christmas. Have more staff. Sometimes carers forget to put glasses on and the remote control/papers are left out of reach, but usually everything is fine. No legal requirements were made as a result of the last inspection in February 2009, and no complaints have been received about this service. The service continues to let us know about things that have happened since our last key inspection. Notified incidents have been reported. The service has fully co-operated and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and we will do a key inspection by 23 February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
