Care Home: St Hilary

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Annual service review Name of Service: St Hilary The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Dennis Date of this annual service review: 0 6 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: Bramble Hill Bude Cornwall EX23 8DG 01288352754 01288359077 mail@cornwallcare.org Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Cornwall Care Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 28 28 10 Total number of service users not to exceed a maxumum of 38 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Hilarys Care Home is run by Cornwall Care Ltd. which is a registered and charitable organisation, whose management team offer support regarding the running of the home. Members of the company visit regularly. St Hilarys Care Home provides accommodation and care for thirty-eight people in need of care due to dementia, mental disorder or old age. There is also a busy day care centre on the premises. St Hilarys is a purpose built home close to the town centre and amenities of Bude. The accommodation is offered on three floors, with wide staircases and lift access to each Annual Service Review Page 2 of 5 2 1 1 0 2 0 0 8 floor. The home is split into four units, known within the home as wings, with each wing having a personalised name. Each wing has a kitchenette - which allows simple food and drink preparation - dining area, sitting room and adequate bathing and toilet facilities. Main meals are prepared in the central main kitchen, located within the day centre, and are transported to each wing by a heated food trolley. For social events, involving all service users, the large day room situated within the day centre can be used. Activities are arranged within the home and service users can also partake of activities and functions arranged by the day centre if they choose. Service users are supported to maintain social contacts and leisure activities in the community with either the support of family and friends or staff at the home. The home has a central outside area that has been developed into a sensory garden, providing stimulation, relaxation and seating for service users to enjoy the warmer summer months. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement.The previous key inspection and the results of any other visits that we have made to the service in the last 12 months.Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that the service continued to forge links with the families of the people that stay there, and ensured that the information is shared as appropriate to make a transparent service.The AQAA informed us that Staff training remains a priority. Reviews of policies and procedures occur. The AQAA also told us that they had received three complaints in the last year, which were promptly resolved. There were no safeguarding issues since the last Inspection. The Care Quality Commission have not received any complaints about this service. The care home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We received 13 surveys from residents and relatives. The overall comments were positive to include, Visitors are greeted warmly, Personal care is good. The food is usually good. I am very happy here. The critisms were, We could have more outings. More staff are required at weekends. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 08/10/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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