Latest Inspection
This is the latest available inspection report for this service, carried out on 29th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St John`s Nursing Home.
Annual service review
Name of Service: St John`s Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 2 8 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rownhams Lane Rownhams Southampton Hampshire SO16 8AR 02380732330 02380735859 info@saintjohns.uk.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mrs Elizabeth Kitchen,Mr Richard Edward Kitchen Number of places (if applicable): Under 65 Over 65 0 34 34 0 The maximum number of service users to be accommodated is 34. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) Physical disability (PD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is a detached building on the outskirts of Southampton. There is car parking for visitors and ramped access to the home for those with mobility needs. The gardens include a paved area, seating and tables for residents and visitors. 1 4 1 0 2 0 0 8 Annual Service Review Page 2 of 6 There is a ground floor living/dining room with an adjacent quiet room/library and a first floor lounge. The home has a hairdressing salon. Twenty six bedroom sare single and 9 shared doubles. Four of these have an en suite toilet. There are 5 communal toilets and 3 bathrooms with hoists or a walk in shower facility. There is an activities programme for the residents which includes a range of arts and crafts and entertainment. The home is staffed 24 hours per day and a Registered General Nurse is always on duty. Care and nursing staff have access to a training programme. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA. It gave us all the information we asked for. The AQAA shows that the home asks the views of residents about their satisfaction with the standard of service provided. Surveys were returned by 7 staff and 1 resident. Staff report that they are given up to date information about the care needs of residents and that they received an induction when they started work. Relevant training is also provided to staff, although one staff member said that this does not give enough knowledge about health care and medication. Staff report that they work as a team and that they are supported by the homes manager. Surveys from staff also state that there are enough staff to meet the care needs of the residents. The one survey returned by a resident stated that care and support is only sometimes provided and that staff are only sometimes available. Comment was made that there are delays when waiting for the toilet and that there should be more stimulation including trips outside. The AQAA sates that activities have been developed. Residents are asked about activities and 35 per cent say they are satisfied with the entertainment and 72 per cent satisfied with the food. This person also said that they do not know what the complaints procedure is and that there isnt anyone available to discuss concerns in an informal way. The homes own surveys showed a 80 per cent satisfaction in this area according to the AQAA. The environment is described a clean and of a good standard by both staff and the resident. This finding is also reflected in the homes own residents surveys. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13/10/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
