Latest Inspection
This is the latest available inspection report for this service, carried out on 20th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Josephs Home.
What the care home does well Individuals needs are thoroughly assessed before and after entering the home to make sure their care is properly planned. There are good health care arrangements and medication is given safely by trained staff. People are well supported to meet their social, spiritual and nutritional needs. They live their preferred lifestyles and said they appreciate the personalised care and sense of belonging that comes from living at the home. Effective systems are in place for making complaints and safeguarding vulnerable adults from harm. The home provides a clean, attractive and comfortable environment that is well maintained and equipped to meet people`s needs. People living at the home are cared for by staff who are trained and skilled to meet their diverse needs. The arrangements for individual staff supervision and fire safety instructions have improved. The home is well managed and run in people`s best interests and promotes their safety and welfare. There is a high level of satisfaction with the services provided. People living at the home told us what they feel the home does well: "The care, the chapel and spiritual activities, social activities, quietness and polite staff". "I`m very happy here. They look after my needs and welfare". "Everything is done well". "This is a wonderful place with a truly Christian atmosphere. As I am a Roman Catholic I appreciate this home very much. I can get to Daily Mass and other Devotions which means so very much to me". "Treated as an individual. Lots of activities. Very lucky to be here and very happy"."I am quite happy in the home as the Sisters are very good with us and we all enjoy everything that goes on every day". Staff take pride in their work and feel well supported. Their comments on what the home does well included: "The home provides a safe, happy and clean environment for both staff and the residents. The communication between staff and the Sisters and the residents. I feel very happy working here as I feel that the residents are well looked after". "Respects individuals, their rights and preferences". "The standard of care is, in my opinion excellent. The response to the nurse call system is second to none. Support from all staff is fabulous". "All people`s needs are catered for - activities, religion, personal hygiene, diet etc". "Provides a friendly place to both live and work". "The training is excellent and it shows within the home". What the care home could do better: Not applicable. Random inspection report
Care homes for older people
Name: Address: St Josephs Home Westmorland Road Newcastle Upon Tyne Tyne & Wear NE4 7QA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Elaine Malloy Date: 2 0 0 4 2 0 1 0 Information about the care home
Name of care home: Address: St Josephs Home Westmorland Road Newcastle Upon Tyne Tyne & Wear NE4 7QA 01912731279 01912722893 lspnew@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Sister Deirdre Dorothy McCormack Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Little Sisters of the Poor care home 58 Number of places (if applicable): Under 65 Over 65 58 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 58 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places: 58 Date of last inspection Brief description of the care home St Josephs is a large, purpose built home on the outskirts of Newcastle. The accommodation is over four floors and the building also houses its own convent and church. Car parking is located at the front of the building. There are extensive landscaped gardens surrounding the home with many seating areas available. There
Care Homes for Older People Page 2 of 10 Brief description of the care home are three passenger lifts in the home. All bedrooms are single en-suite and meet or exceed minimum room size requirements. St Josephs is registered to provide personal care and nursing care. A guide to the homes services, inspection reports and details of fees are readily available from the home. Care Homes for Older People Page 3 of 10 What we found:
The inspection was carried out by: Looking at information received since the last key inspection on 30th May 2007. Getting the providers view of the service and how well they care for people. An inspector visiting the home unannounced on 20th April 2010. Talking to the manager and other staff about the service. Getting the views of people living at the home and staff by talking to them, and from surveys they completed. Looking at relevant records. Checking if improvements recommended at the last inspection had been made. The inspection was carried out over six hours. We have reviewed our practice when making requirements, to improve national consistency. Some requirements from previous inspection reports may have been deleted or carried forward into this report as recommendations - but only when it is considered that people who use the service are not put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken. We found that: Care records showed assessments were carried out prior to admission. These include assessing physical and psychological needs, details of medical history and the persons feelings about possible admission. Assessments were also obtained from health and social care professionals where applicable. People told us they received enough information to help them decide if the home was the right place for them and many said they had involvement with the home before moving in. People spoken with were clear that it had been their decision to enter the home. A range of assessments were regularly updated and people have recorded care plans that guide staff on how to meet individuals identified health, personal care, social and spiritual needs. People living at the home said they always receive the care and support they need, including medical care. Records were kept of all contact with health care professionals. Staff who administer medication receive training and have their competency assessed. Medication administration records were satisfactorily completed. Weekly social activities were organised such as crafts, choir practice, a visiting pat dog, computer sessions, armchair exercises, bowls, quiz, and pamper sessions. Seasonal activities and events were incorporated into the activities programme and shows and concerts are provided by an entertainment company and the staff. There were also
Care Homes for Older People Page 4 of 10 shared activities and coffee mornings with another care home in Gosforth. The home has its own minibus for small group outings and also hires transport that is suitable for people with physical disabilities. People told us that the home arranges activities that they can take part in if they want. The home has a Chapel that is open to all for services and private prayer and this is well used by people living at the home, relatives and visitors. Resident meetings are held to get peoples views and share information and the minutes are displayed. The record of the last meeting showed discussion on forthcoming events, Easter celebrations, resident news, social activities and food. Varied menus are in place and people have choice of where and when to eat. People living at the home confirmed they have choice of meals and enjoy the food and can request alternatives to the menu. Special diets are catered for. Fresh fruit is available in bowls on the different units and people said they help themselves to it. One person commented in a survey that fruit was not provided and this was discussed with the manger who said she would ask staff to prepare and offer fruit to people. The inspector dined with residents in the main dining room. The tables were nicely set and a range of condiments was available. Tureens are used so people can help themselves and others. Lunch was a homemade soup starter followed by liver and onions with potato and vegetables and ice cream and fruit. Alternatives included omelettes, cold meats and salads. Hot and cold drinks were served with meal. The meal time had a lovely, sociable atmosphere and everyone spoken with was happy with the standard of food. Staff provided discreet assistance including help with cutting up food. No complaints had been received in the past year. People living at the home told us there is someone they can talk to if they are not happy and they know how to make a formal complaint. Staff told us they know what to do if someone has concerns about the service. A comments book is kept and entries showed lots of praise about the service and staff. All staff have up to date training in safeguarding vulnerable adults. The home continues to have an ongoing programme of decoration and maintenance. In recent months there had been redecoration of the reception area and some communal areas, bedrooms and corridors, an upgrade of the nurse call system and new laundry equipment. People living at the home told us it is always fresh and clean and spoke positively about the environment and facilities. There is a large and stable team of qualified nurses, carers and ancillary staff and the Sisters and volunteers are additional to staffing levels. Staff turnover is low and there were no current vacancies. People living at the home told us staff are available when they need them and that they listen and act on what they say. Staff told us that their employer carried out checks, such as a Criminal Records Bureau check and references, before they started work. They said they are given training that is relevant to their role, helps them understand and meet individuals needs, keeps them up to date with new ways of working and gives them enough knowledge about health care and medication. Recent staff training had included courses on dementia, infection control and the Mental Capacity Act and health and nutrition training was being organised. The majority of care staff have completed nationally recognised care qualifications.
Care Homes for Older People Page 5 of 10 The arrangements for staff supervision had been reviewed and all staff were now receiving regular one to one sessions, as previously recommended. Staff told us their manager gives them enough support and meets with them to discuss how they are working. The home has a registered manager who is well experienced and committed to providing a quality service. The organisations policies and procedures were being updated and the manager was starting to familiarise herself with new essential standards of quality and safety that apply to health and social care services. Staff were now being given fire safety instructions at the correct intervals, as previously recommended. What the care home does well:
Individuals needs are thoroughly assessed before and after entering the home to make sure their care is properly planned. There are good health care arrangements and medication is given safely by trained staff. People are well supported to meet their social, spiritual and nutritional needs. They live their preferred lifestyles and said they appreciate the personalised care and sense of belonging that comes from living at the home. Effective systems are in place for making complaints and safeguarding vulnerable adults from harm. The home provides a clean, attractive and comfortable environment that is well maintained and equipped to meet peoples needs. People living at the home are cared for by staff who are trained and skilled to meet their diverse needs. The arrangements for individual staff supervision and fire safety instructions have improved. The home is well managed and run in peoples best interests and promotes their safety and welfare. There is a high level of satisfaction with the services provided. People living at the home told us what they feel the home does well: The care, the chapel and spiritual activities, social activities, quietness and polite staff. Im very happy here. They look after my needs and welfare. Everything is done well. This is a wonderful place with a truly Christian atmosphere. As I am a Roman Catholic I appreciate this home very much. I can get to Daily Mass and other Devotions which means so very much to me. Treated as an individual. Lots of activities. Very lucky to be here and very happy.
Care Homes for Older People Page 6 of 10 I am quite happy in the home as the Sisters are very good with us and we all enjoy everything that goes on every day. Staff take pride in their work and feel well supported. Their comments on what the home does well included: The home provides a safe, happy and clean environment for both staff and the residents. The communication between staff and the Sisters and the residents. I feel very happy working here as I feel that the residents are well looked after. Respects individuals, their rights and preferences. The standard of care is, in my opinion excellent. The response to the nurse call system is second to none. Support from all staff is fabulous. All peoples needs are catered for - activities, religion, personal hygiene, diet etc. Provides a friendly place to both live and work. The training is excellent and it shows within the home. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 8 of 10 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 9 of 10 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
