Latest Inspection
This is the latest available inspection report for this service, carried out on 27th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Matthews Unit.
What the care home does well A Tour of the home showed that the place was clean and the people spoken to tell us that they `liked their bedroom` and the home. The home was being decorated in some areas and some areas in the home had been decorated and looked very pleasant. One person told us that they `enjoyed working with the plants` and showed us the vegetable patch that they looked after. They also knew who to tell if they had any complaints and said that they would `tell the manage`. However it was said that they did not have any complaints to make. We were told by one person that the food is nice. The manager told us that five options are offered at lunch time. Some of the comments received from the people`s survey for what the home does well include: `understanding residents needs and hopes, understanding mental illness and being very polite`, what i would like to say thank you for, they let me read, excellent clean, and tidy home, staff very helpful, good helpful support and satisfied at present conditions, everything satisfactory, organising outings and resident care, can be helpful and secure`. For what the home could do better it was said `provide `relaxation classes, more variety of food, get us to motivate ourselves`. Positive comments received from the relatives survey stated that in the 10 years theirrelative has been at the home, `its improved all the time for the better and for the residents, improvements are being done all the time, Its good that there is a place such as St Mathews to come and feel its home to home, delivers an excellent standard of care, treats the individual as an individual, respects their wishes as far as that is reasonable, looks at all aspects of the person`s health, appears to be having good staffing levels, I have no complaints at all about the level of service provided, they live in St Mathews unit as one big family`. A relative spoken to at the inspection said that `the carers are brilliant` at the home. They had got to know the nurses as `friends`. They knew who to complaint if they were not happy and this was said to be either the manager or the nurses. It was also said that they got to know other relatives by attending special occasions and it was said that the relatives spoken to were also happy with the home. Comments received from health professionals were also positive about the service. Some of the comments include `usually very happy with the care and support provided, indivisualised care plans, communicating with the team, provides day, respite, and long placements, care is carefully planned to ensure needs are met on an individual basis, staff are professional and caring and know the residents well, I have had very good feedback from relatives about the care provided, works well with other agencies and relatives`. It was also said `as a team we are very happy with the service offered and if we have constructive criticism it is responded to quickly`. What could the service do better, it said `sometimes do not let carers know if health condition has changed and communication of essential information to external agencies could be improved`. Some of the staff comments from the survey stated that `the home is a very good home and the care they give the residents is quite very good. The food is quite good as well and the home is very clean, caters for each clients needs whilst maintaining their independence, making improvements all the time, very good working place, with all friendly staff, good support from colleagues and management, caring for all the people and satisfying their needs, good training, very enjoyable and i do like the job` `perfect practical care, communication well with clients, always keeps dignity and privacy, For what the home could do better it said to give `more credit to staff`. We observed staff talking to the people in a respectful and kindly manner. Staff spoken to said that they `loved their job` and had been working at the unit for many years. What the care home could do better: The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. The home is aware of changes that they need to make and improvements are made on an on going basis. Random inspection report
Care homes for adults (18-65 years)
Name: Address: St Matthews Unit St Matthews Parade Northampton Northants NN2 7HF three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ansuya Chudasama Date: 2 7 0 5 2 0 1 0 Information about the care home
Name of care home: Address: St Matthews Unit St Matthews Parade Northampton Northants NN2 7HF 01604711222 01604791099 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Jasbinder Singh Bhullar Type of registration: Number of places registered: Conditions of registration: Category(ies) : St Matthews Limited care home 58 Number of places (if applicable): Under 65 Over 65 0 0 dementia mental disorder, excluding learning disability or dementia Conditions of registration: 58 58 The maximum number of persons to be accommodated at St Matthews Nursing Home is 58 Date of last inspection Brief description of the care home St Mathews is registered as a care home providing nursing and personal care for fifty four persons over the age of forty who have mental health needs or a dementia related illness. The home is situated in a residential area of Northampton and is close to local amenities. The accommodation, which can be found on two floors, is accessed by two shaft lifts. There are four lounge/diners on the ground floor and a further three
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home lounge/diners on the first floor of the building. There are forty two single rooms in the home and six double rooms, all rooms offer ensuite facilities. There are two enclosed garden areas for residents use and ample off road parking is available Fees at the time of the last inspection ranged from GBP650.00 upwards per week, dependant upon the level of support required. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This inspection was carried out in accordance with the Care quality Commission (CQC) policy and methodologies which require review of key standards for the provision of a care home for younger people that takes account of the peoples views and information received about the service since the last inspection. Evidence used and judgments made within the main body of the report include information from this visit. The report refers to we this is because the report is written on behalf of the Quality Care Commission. The home completed an Annual Quality Assurance Assessment (AQAA) which is a self assessment tool that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys sent from CQC to the home were completed by the people, staff, relatives and health and social professionals were very positive about the care that was provided by the home. Documentation relating to complaints and safe guarding were also examined. Evidence showed that the relevant professionals are informed and an action plan is put in place to minimise any risks to the people. We had the opportunity to talk to some of the people and staff who were on duty and a tour of the home was also conducted. What the care home does well:
A Tour of the home showed that the place was clean and the people spoken to tell us that they liked their bedroom and the home. The home was being decorated in some areas and some areas in the home had been decorated and looked very pleasant. One person told us that they enjoyed working with the plants and showed us the vegetable patch that they looked after. They also knew who to tell if they had any complaints and said that they would tell the manage. However it was said that they did not have any complaints to make. We were told by one person that the food is nice. The manager told us that five options are offered at lunch time. Some of the comments received from the peoples survey for what the home does well include: understanding residents needs and hopes, understanding mental illness and being very polite, what i would like to say thank you for, they let me read, excellent clean, and tidy home, staff very helpful, good helpful support and satisfied at present conditions, everything satisfactory, organising outings and resident care, can be helpful and secure. For what the home could do better it was said provide relaxation classes, more variety of food, get us to motivate ourselves. Positive comments received from the relatives survey stated that in the 10 years their
Care Homes for Adults (18-65 years) Page 4 of 8 relative has been at the home, its improved all the time for the better and for the residents, improvements are being done all the time, Its good that there is a place such as St Mathews to come and feel its home to home, delivers an excellent standard of care, treats the individual as an individual, respects their wishes as far as that is reasonable, looks at all aspects of the persons health, appears to be having good staffing levels, I have no complaints at all about the level of service provided, they live in St Mathews unit as one big family. A relative spoken to at the inspection said that the carers are brilliant at the home. They had got to know the nurses as friends. They knew who to complaint if they were not happy and this was said to be either the manager or the nurses. It was also said that they got to know other relatives by attending special occasions and it was said that the relatives spoken to were also happy with the home. Comments received from health professionals were also positive about the service. Some of the comments include usually very happy with the care and support provided, indivisualised care plans, communicating with the team, provides day, respite, and long placements, care is carefully planned to ensure needs are met on an individual basis, staff are professional and caring and know the residents well, I have had very good feedback from relatives about the care provided, works well with other agencies and relatives. It was also said as a team we are very happy with the service offered and if we have constructive criticism it is responded to quickly. What could the service do better, it said sometimes do not let carers know if health condition has changed and communication of essential information to external agencies could be improved. Some of the staff comments from the survey stated that the home is a very good home and the care they give the residents is quite very good. The food is quite good as well and the home is very clean, caters for each clients needs whilst maintaining their independence, making improvements all the time, very good working place, with all friendly staff, good support from colleagues and management, caring for all the people and satisfying their needs, good training, very enjoyable and i do like the job perfect practical care, communication well with clients, always keeps dignity and privacy, For what the home could do better it said to give more credit to staff. We observed staff talking to the people in a respectful and kindly manner. Staff spoken to said that they loved their job and had been working at the unit for many years. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
