Care Home: Sue Ryder Care Birchley Hall

Similar services:

• Chirnside House
• Keer Sands Residential Home
• Ruskin Lodge
• Bushell House
• Langrigg House
• Parkside
• Dystlegh Grange
• Thornton Lodge

Annual service review Name of Service: Sue Ryder Care Birchley Hall The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Phil McConnell Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Birchley Road Billinge Wigan WN5 7QJ 01744894893 01744895430 ursula.scarff@suerydercare.org www.suerydercare.org Sue Ryder Care Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 2 0 31 0 31 0 The registered person may provide the following category of service only: Care home only: Code PC, to people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP (maximum number of places: 31). Physical disability: Code PD (maximum number of places: 31). Dementia: Code DE (maximum number of places: 2). The maximum number of people who can be accommodated is: 31. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Birchley Hall Care Home is registered to accommodate up to 30 older persons who are in need of assistance with their personal and social care. The home forms part of The Sue Ryder organisation and is situated in a residential area, close to shops and local amenities and is set within extensive grounds affording views over open countryside. Annual Service Review Page 2 of 7 The premises comprise 24 single and 3 double bedrooms, most of which have en-suite facility. Accommodation is provided over three floors with upper floors being accessible via a passenger lift. Communal rooms include 3 lounge areas, spacious dining room and a conservatory. Fees are currently between £404.13 and £425.65, depending on individual needs. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all of the information we have received since the previous inspection, which was carried out by the Commission for Social Care Inspection (CSCI). This included: 1)The Annual Quality Assurance Assessment (AQAA), which had been completed and sent by the registered manager of Sue Ryder Care Birchley Hall. The AQAA is a self assessment that focuses on how well outcomes are being met for the people who have been living at the home. The AQAA also gave us some numerical information about the home. 2) The information that we have received and recorded in the service Inspection Record. The inspection record contains any information we have received since the last inspection visit. 3) Any information we have about how the service has managed any complaints. The AQAA states that one complaint had been received in the last twelve months. This had been dealt with appropriately and within the recognised timescale of twenty eight days. 4) What the service has told us about things that have happened in the home. These are called notifications and it is a legal requirement of the provider to keep us informed of such events. 5) The previous Key Inspection Report (04/12/07) that had been completed by the Commission for Social Care Inspection (CSCI) and an Annual Service Review completed (03/12/08) by the Care Quality Commission (CQC) were taken into account in order to complete this Annual Service Review (ASR). 6) Surveys that have been received by the CQC from some of the people using the service, with the comments being, I am satisfied with everything, especially the attendance offered by everyone of the staff, barring no one I am very contented being a resident here the catering is very good carers are kind and attentive it is a clean, warm, caring and safe dignified place to live very good staff who are professional and personable I am well looked after and do not need to worry about anything They look after me and enable me to have help with things I cannot manage to do myself I am looked after 24 hours a day and 7 days a week and The home is a beautiful building and in lovely surroundings, which are well maintained, inside and outside. One relative said,The staff have soon got to know my father and know when he is ok and equally when he is has problem. A few other comments were, We need more entertainment I feel we could do better with activities and He sometimes seems bored, because he cant remember and doesnt have the capacity to initiate an activity. A nudge by staff would help, for example, going into the garden, looking at books and practical games. Generally the comments received were very positive about the level of care being provided at Sue Ryder Care Birchley Hall. Annual Service Review Page 4 of 7 What has this told us about the service? The AQAA gave the CQC all the information we had asked for and it also reflected previous inspection findings. Some of the information contained in the Annual Quality Assurance Assessment, which have improved in the previous twelve months were: *We have employed a social activities co-coordinator to deliver social activities to supplement activities delivered by the care staff as part of their role. *We have improved the patio area by laying a new surface and re-fencing. *Purchased garden furniture to compliment the outdoor space. *Fully refurbishment of the dining room. *Improved the external security by fitting an external lighting scheme. *The introduction of a communication strategy for 2009 to ensure all care staff, service users, support staff, admin staff have regular meetings. *The organisation have introduced a clinical supervision policy which is in the process of being adopted by Birchley Hall, this will support staff in introducing monthly reflective practice sessions. *The registered manager has completed advanced health and social care training. *Senior Support Workers have successfully achieved NVQ3 in Health and Social Care and are now working towards NVQ2 in Team Leadership. *The organisation has recruited a service user involvement lead who has visited Birchley Hall on several occasions to speak to service users and staff . This has resulted in The Strategy for Involvement of People in Our Care being updated and revised. *We have developed quality initiatives and a monitoring process. *We have recruited volunteers to enhance the service we deliver. *We have introduced organisational policies and procedures that safeguard service users and practices within the home. *The organisation has a coordinated service user involvement groups and service user champions to assist in representing the voice of the people using the service. *The care centre manager at Birchley Hall has volunteered for this role, with the aims, objectives and the values of the group will be to have a committed approach to service user involvement across the whole of Sue Ryder Care. Overall the the feedback received helps to demonstrate that appropriate, relevant and regular training is provided. This helps to give the assurance that the people employed at the home have the skills, qualifications and expertise to care and support vulnerable Annual Service Review Page 5 of 7 people. It is evident that Sue Ryder Care Birchley Hall continues to provide excellent outcomes to the people who live at the home. What are we going to do as a result of this annual service review? The Care quality Commission (CQC) will continue to monitor information about the Sue Ryder Care Home and will carry out an inspection when required. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!