Care Home: Tapton Edge

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What the care home does well People living in the home said that the care they were receiving was excellent. They made comments such as, "Everything is done well. The care is outstanding from all the staff, who are all very kind and friendly". "People pay attention to my concerns". "I am glad I have found such a caring home and I would like to say Thank You". "This is a warm, clean and friendly home. The staff are attentive and polite". "Everything is exceptional and I`ve been happy since the day I moved in". Health professionals said: "People living in the home receive personalised and holistic care". "This is one of the best homes I visit and I would gladly advise friends or family to live here". "The patients of our practice receive excellent care from all of the staff". Relatives said: "We feel my (relative) is in safe hands which has given us total piece of mind". "I am always kept informed of any issues relating to my (relative)". "I can`t think of anything that could be improved". "Thank goodness for excellent homes like this one". Staff said: "We understand how important it is to maintain a high standard of care and support to people"."We will continue to improve wherever possible". "We receive regular updated training and are always kept informed of any changes". "We always ensure that people are treated with respect and dignity". What the care home could do better: The service provided at Tapton Edge is excellent and everyone involved should be proud of this. We acknowledge that the provider and manager continue to evaluate and monitor the service and make any changes necessary to ensure that the home continues to provide an excellent service. Random inspection report Care homes for older people Name: Address: Tapton Edge Shore Lane Fulwood Sheffield South Yorkshire S10 3BX three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sue Turner Date: 1 9 0 4 2 0 1 0 Information about the care home Name of care home: Address: Tapton Edge Shore Lane Fulwood Sheffield South Yorkshire S10 3BX 01142685566 F/P01142685566 meganrowley@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Megan Rowley Type of registration: Number of places registered: Conditions of registration: Category(ies) : Tapton Edge Rest Home Limited care home 24 Number of places (if applicable): Under 65 Over 65 24 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Tapton Edge is a large converted Victorian house providing care and accommodation for up to 24 older people. The home is situated in the Fulwood area of Sheffield, close to shops, churches and bus routes. Tapton Edge Rest Home Ltd privately owns the home. Communal lounge and dining rooms are provided and sufficient bathing facilities are available. There are twenty-two single bedrooms and one double bedroom. Accommodation is provided over two floors, which can be accessed by a passenger lift. To the rear of the home is a large landscaped garden, provided with seating. A car park is available. A copy of the previous inspection report was on Care Homes for Older People Page 2 of 9 Brief description of the care home display and available for anyone visiting or using the home. Information about how to raise any issues of concern or make a complaint was on display in the entrance hall. The manager confirmed that the range of monthly fees from 1st April 2010 were £495 - £595 per week. Additional charges included newspapers, hairdressing and private chiropody. Care Homes for Older People Page 3 of 9 What we found: This random inspection was carried out by Sue Turner, Regulation Inspector and Brian Silverwood, Healthcare Assessor. The site visit started at 8:10 am and finished at 12:00 pm. The Registered Manager is Megan Rowley, who was present throughout the inspection. The Registered Manager was given feedback during and at the end of the site visit. During the site visit time was spent observing and interacting with people, relatives, staff and visitors. Six staff, one relative and five people living in the home were spoken to. Prior to the site visit we sent out surveys to people, relatives, staff and health professionals, asking them to give us their comments about the home. Nine people, eight relatives, eight staff and four health professionals returned surveys to us. The information given to us from the surveys is included in this report. The service also completed an Annual Quality Assurance Assessment (AQAA). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information from the AQAA is also included in this report. We looked at the outcomes for people regarding complaints and protection. The AQAA stated: The home ensures there is a fair open and honest culture around complaints so that people feel confident in bringing concerns and suggestions to out attention without fear of retribution or victimisation. We have a clear and accessible complaints procedure specifying details of who will deal with the complaint and the timescale for response. A record of any complaints is made and any action taken is recorded. A complaints notice is provided to all residents via the Service User Guide and the notice board. People are also made aware that they can inform the Care Quality Commission (CQC) of a complaint should they wish to do so. The AQAA also stated that the policies and procedures for dealing with complaints and adult safeguarding were last reviewed in January 2010. We found that people and their families had been provided with a copy of the homes complaints procedure, which was also on display in the entrance hall. Relatives said, I have never had any reason whatsoever to complain. If I needed to speak to someone I would see the manager. I havent used the complaints procedure but I am aware of it. I have raised some small things with staff but they have always sorted them out for me. Care Homes for Older People Page 4 of 9 The home and CQC has not received any complaints or adult safeguarding concerns or referrals in the last 12 months. Staff spoken to were aware of their role and responsibilities in dealing with any complaints or alleged safeguarding incidents, which helped in keeping people safe. We saw evidence that updated and refresher training in adult safeguarding had been provided to all staff. This meant that staff had the skills necessary to deal with any potential adult safeguarding concerns. What the care home does well: People living in the home said that the care they were receiving was excellent. They made comments such as, Everything is done well. The care is outstanding from all the staff, who are all very kind and friendly. People pay attention to my concerns. I am glad I have found such a caring home and I would like to say Thank You. This is a warm, clean and friendly home. The staff are attentive and polite. Everything is exceptional and Ive been happy since the day I moved in. Health professionals said: People living in the home receive personalised and holistic care. This is one of the best homes I visit and I would gladly advise friends or family to live here. The patients of our practice receive excellent care from all of the staff. Relatives said: We feel my (relative) is in safe hands which has given us total piece of mind. I am always kept informed of any issues relating to my (relative). I cant think of anything that could be improved. Thank goodness for excellent homes like this one. Staff said: We understand how important it is to maintain a high standard of care and support to people. Care Homes for Older People Page 5 of 9 We will continue to improve wherever possible. We receive regular updated training and are always kept informed of any changes. We always ensure that people are treated with respect and dignity. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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