Care Home: Tate House - RNIB

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What the care home does well People living at Tate House and staff working there are able to raise concerns and complaints and know they will be dealt with appropriately. People`s care needs are known and can be met. The information received prior to, and at the random inspection confirmed that people are happy with the care and services they receive. One member of staff said " The home is extremely thorough in all departments, the care plans are very well detailed and areregularly checked and updated". One person living at the home commented in their survey: "This is a good home I am happy here, the staff are the best I have known. The manager and assistant manager are very good and the handyman is very helpful indeed. The activities are excellent". Another said " Tate House is welcoming, staff are caring, good humored and kind". We received the following comments in staff surveys: " Our home goes above and beyond to meet the needs of people who live here. The team we have work well together. There is always an upbeat atmosphere on shift. We are trained to a high standard our induction is a six month induction and we have refresher training continuously. I think the home strives to do the best for the people who live here and for the staff". And another said " In my opinion Tate House provides an excellent service. The standard of personal care is excellent. All care staff will go the extra mile when meeting the needs of the people who live here, quite often in their own time, for example shopping and trips out. The food at Tate House is excellent. The menus provide an extensive choice and the quality and the nutritional value of the food has been acknowledged by the visiting National Health Service dietician. Sight loss can be very distressing and a debilitating disability. Tate House provides a home and support for people which enables them to find Independence they believe they had lost forever". What the care home could do better: Tate House continues to be managed effectively and offers an excellent service to people who live there. No requirements or recommendations have been made following this random inspection. Random inspection report Care homes for older people Name: Address: Tate House - RNIB 28 Wetherby Road Tate House Harrogate North Yorkshire HG2 7SA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Denise Rouse Date: 2 8 0 4 2 0 1 0 Information about the care home Name of care home: Address: Tate House - RNIB 28 Wetherby Road Tate House Harrogate North Yorkshire HG2 7SA 01423886927 01423885192 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Elizabeth Jane Bailey Type of registration: Number of places registered: Conditions of registration: Category(ies) : Royal National Institute for the Blind care home 39 Number of places (if applicable): Under 65 Over 65 10 0 old age, not falling within any other category sensory impairment Conditions of registration: 0 39 The maximum number of service users who can be accommodated is: 39 The registered person may provide the following category of service only Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 10 Sensory Impairment - Code SI, maximum number of places 39 Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Tate House is a care home that is run by the Royal National Institute for the Blind People. The home is registered to provide personal care for up to thirty-nine people who have a visual impairment, and those requiring personal care. The home is situated on Wetherby Road, which is one of the main roads leading into Harrogate, and therefore is close to the local amenities of Harrogate town centre. Regular bus services run and there is a bus stop close to the home. Information about the range of fees being charged can be gained by contacting the manager of this service. Additional charges are made for the barber, hairdressing, beauty therapy, and private chiropody. A copy of the last inspection report is available in the Welcome Pack which contains a summary of the services the home provides. This information is personalised for each individual and is available in different formats such as audio, Braille and Moon. Care Homes for Older People Page 3 of 8 What we found: The last key inspection of Tate House took place on 18 September 2007, on this inspection the quality rating for the service was 3 star, excellent. This is a report about the findings of a random inspection which took place on 28 April 2010 between 11:45 and 13:20. For this inspection we used the following evidence: Information received about the home since the last inspection from other organisations, or any concerns we have been told about, and how they have been addressed. Previous reviews completed by the commission. Completed surveys returned by two people living at the home and from eight staff who work there. The Annual Quality Assurance Assessment (AQAA). This is a self assessment, completed by the manager, which gives us information about how they think outcomes are being met for people who live at Tate House. We checked with the registered manager that requirements made at the last key inspection had been met. During the random inspection time was spent talking with the manager and with three people living there. We also spoke with three staff to gain their opinion about the home and services being provided. Everyone spoken positively about the services and the management team. We asked three people who lived at Tate House, and some staff who work there, if they felt able to raise concerns and knew how to make a complaint. All the staff spoken with and the three people living there said they could raise issues and knew how to make a complaint. They all felt issues raised would be dealt with. We inspected the complaints folder, detailed evidence was available about previous complaints that had been made. Investigation notes were present and the outcome of the complaint was documented. This helps to make sure that complaints are looked into thoroughly and resolved. We case tracked two people whos care needs had changed recently. Their care plans had been changed to reflect their current care needs. During the random inspection people were seen to be treated with dignity and respect. What the care home does well: People living at Tate House and staff working there are able to raise concerns and complaints and know they will be dealt with appropriately. Peoples care needs are known and can be met. The information received prior to, and at the random inspection confirmed that people are happy with the care and services they receive. One member of staff said The home is extremely thorough in all departments, the care plans are very well detailed and are Care Homes for Older People Page 4 of 8 regularly checked and updated. One person living at the home commented in their survey: This is a good home I am happy here, the staff are the best I have known. The manager and assistant manager are very good and the handyman is very helpful indeed. The activities are excellent. Another said Tate House is welcoming, staff are caring, good humored and kind. We received the following comments in staff surveys: Our home goes above and beyond to meet the needs of people who live here. The team we have work well together. There is always an upbeat atmosphere on shift. We are trained to a high standard our induction is a six month induction and we have refresher training continuously. I think the home strives to do the best for the people who live here and for the staff. And another said In my opinion Tate House provides an excellent service. The standard of personal care is excellent. All care staff will go the extra mile when meeting the needs of the people who live here, quite often in their own time, for example shopping and trips out. The food at Tate House is excellent. The menus provide an extensive choice and the quality and the nutritional value of the food has been acknowledged by the visiting National Health Service dietician. Sight loss can be very distressing and a debilitating disability. Tate House provides a home and support for people which enables them to find Independence they believe they had lost forever. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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