Care Home: The Beeches

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Annual service review Name of Service: The Beeches The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet McBride Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Beech Road Armthorpe Doncaster South Yorkshire DN3 2DZ 01302300312 01302835980 beechesdoncaster@schealthcare.co.uk www.schealthcare.co.uk Southern Cross Care Centres Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Garren Painter Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 32 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Beeches is located in the village of Armthorpe and is surrounded by shops, pubs, churches and a library all within walking distance of the home. The home was purpose built in 1990 and provides residential care and accommodation for 32 people. It has pleasant gardens with seating. There is a car park to the rear of the home. All 32 bedrooms are single occupancy. There are nine bedrooms on the ground floor, three of which have patio doors to the garden. On the first floor, which can be accessed by passenger lift or stairs, there are twenty three bedrooms. Communal rooms comprise a lounge and dining room and a separate quiet lounge. People living in the home who smoke also have a smokers room. Information about the home including the Annual Service Review Page 2 of 7 1 1 1 1 2 0 0 8 Statement of Purpose, the Service User Guide and inspection reports were available in the reception area of the home. Copies of the Service User Guide were available on request. The home fees are available from the homes manager including any extra charges or additional charges they make, for further information please contact the manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. This is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What other people have told us about the service and the results of surveys returned to us. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. We sent out surveys to people who use the service,relatives,Health care professional who visit the home and staff who work at the home. We had a good response most were received back and their comments are included in this report. The manager was contacted to verify and confirm some information. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months. What has this told us about the service? The manager completed the annual quality assurance assessment by the agreed date. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us what the service think they do well. They received a care management assessment and a copy of a social services care plan before an individual is admitted to the home. They also have a very comprehensive pre-assessment questionnaire, which covers personal care and physical well-being, communication, mobility, continence, medication, social interests, religious,cultural needs and family involvement. This is completed before any admission, to ensure they are able to meet the needs of the individual. Care plans include various risk assessments dependent on each persons needs. All care plans are reviewed on a monthly basis and updated to reflect peoples needs. The home state that they encourage people to maintain contact with their families and friends and the local community as well as promoting peoples individuals preferences on daily living and activities. People are also encouraged to handle their own financial affairs if they wish and are able to do so. Most people bring personal belongings from home to make their rooms more homely. The AQAA told us what the home had improved since the last inspection for example; Annual Service Review Page 4 of 7 they audit 5 care plans each week and medication is audited on a monthly basis. The amount of accidents has been reduced. Improved relations with the local community. The garden has been renewed with raised flowerbeds for the residents to be able to do some gardening, allotment club formed with the people who use the service, an award was won for this from the care home liaison team. The AQAA said that staffing levels had improved and more training has been given. This resulted in more staff achieving their NVQ 2 and 3,including the activity coordinator achieving her NVQ and chair based exercise course. Manager now RMA qualified and registered with CQC. The AQAA gave information about staff at the home and their qualifications. They said recruitment and selection procedure meets the requirements of legislation, equal opportunities and anti-discriminatory practice. All checks recommended under CQC standards are carried out prior to applicants taking up their position. All new staff members are given a copy of their job description and are given the chance to discuss or go through this if needed. They state they have a very comprehensive training programme in place within the home and that staff are given the opportunity to attend training if they feel this will develop their role.They stated that they have over 90 of staff with NVQ qualifications or working towards it. All staff have an annual appraisal and regular supervision,which identifies any training needs. This was confirmed in staff surveys we received,staff said they had an induction and training that was relevant to their role.They confirmed they received support and supervision from the manager. All comments were positive and all appear happy and enjoy working at the home. The AQAA states that the home have not received any complaints in the last twelve months.The complaints procedure is displayed within the home, it is also included in the service user guide which all people receive when coming into the home. All complaints are recorded and responded to within 28 days. They also complete an audit on a monthly basis on complaints and evaluate the results to improve the service. Surveys received from people within the home and relatives confirmed they knew who to speak to if they had any concerns and were aware of the complaints procedure. This is what we were told in the surveys we received. People using the service told us they receive the care and support they need and that staff are available when they need them. We received a lot of positive comments when asked what the home does well for example;friendly and homely atmosphere. staff are kind and helpful and we are well cared for.happy with all the care we receive.Im very happy and contented living at the home. Surveys returned from relatives said they feel the home meets the needs of their relative and that they receive the care they expected. They also said that the home kept them informed and up to date with any care issues. Comments included I am quite happy and they all seem well looked after.Im very satisfied with the Beeches and staff. Surveys from health care professionals who visit the home were also very positive in their comments saying that staff were welcoming and approachable also Annual Service Review Page 5 of 7 communication was good with the home. They also felt that staff promoted independence where safe and possible to do so. they felt that staff treated people with dignity and respect. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the Risk assessment and Annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 10th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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