Care Home: The Chimes

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Annual service review Name of Service: The Chimes The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Clare Medlock Date of this annual service review: 2 9 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 25 Grosvenor Road Paignton Devon TQ4 5AZ 01803559205 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Diamond Care (2000) Limited Number of places (if applicable): Under 65 Over 65 10 10 The maximum number of service users who can be accommodated is 10. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Learning disability (Code LD) Learning Disability (Code LD(E) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Chimes is registered to provide accommodation and care for a maximum of ten people who have learning disabilities. Both younger adults and people over sixty-five years of age can be accommodated. The Chimes is situated in a residential area of Paignton and is within walking distance of the town centre, bus and train stations. The sea front is less than one mile away. Accommodation is provided over two floors with stairs between. On the ground floor are a kitchen, dining room and lounge. On the first floor is a laundry room. There is Annual Service Review Page 2 of 6 None parking space at the front of the building and a small garden with patio at the rear. This has different levels making wheelchair access difficult. Information about the service is made available in a Statement of Purpose and in Service Users Guides. Copies of these documents are available on request or can be viewed at the Home. Inspection reports are made accessible to service users and visitors at the home. There was an error which meant the last inspection report was unavailable on the CSCI Website. This is not a reflection on The Chimes. The weekly fees currently ranged from 370 pounds to 1000 pounds at the last inspection a year ago and vary greatly according to the amount of support each person needs. The Service Users? Guide states that this includes all care support costs, accommodation, food and drink, heating, lighting, laundry, staff services and annual holidays. The home has recently is registered under the company name of Diamond Care (2000) Limited. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement and The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us staff at the Chimes provide a very person centered approach to care with easy read plans of care specific to their needs. The AQAA also states support is given with an aim to develop peoples needs into supported living schemes. The AQAA also states that feedback is obtained from people vis questionnaires to ensure the service is meeting their needs. People living in the home always tell us that they are happy there. People told us they particularly liked going out and liked the holidays. People told us that staff help them around the home, and were happy living in the home. One quote read They look after me and give me the support I need Other quotes included I like going out for coffee and meals I like going to discos and I am happy with my life and the way I live. The AQAA told us the home continue to improve. An example given was staff training in NVQs and continuation to make documents easy read for people with learning disabilities. Staff also said they were happy working at the home and thought the standard of care provided was very good. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 27th July 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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