Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Clough Residential Home.
Annual service review
Name of Service: The Clough Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 1 8 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: John Mullen Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Chorley New Road Bolton Lancashire BL1 5BB 01204492462 01204495314 clough@arc-homes.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Aegis Residential Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 32 The home is registered for a maximum of 32 service users, to include: up to 32 service users in the category of OP (Older People) The service should employ a suitably qualified and experienced manager, who is registered with the Commision for Social Care Inspection. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Clough Care Home is a detached converted property situated in a quiet residential area of Bolton, off Chorley New Road. The house is set in its own very large beautifully kept gardens and there is ample parking. There is easy access to Bolton town centre and the surrounding motorway network. Whilst the main door is accessed via a number of steps, the door at the side of the home allows a level access for wheelchair users and people who have problems climbing steps. With the exception of two shared rooms, accommodation is in single bedrooms, which are on the ground and first floor levels. A large lounge overlooks the garden at the front of the house plus a large
Annual Service Review Page 2 of 6 1 8 0 3 2 0 0 9 dining room. Attached to this is a conservatory. There is also a smaller lounge area that is known as the library. Most of the toilets and bathrooms have aids to assist any person accommodated with a disability or mobility problem. Weekly fees at the last key inspection ranged from 345.04 to 475.00 pounds per week. Additional charges are made for private chiropody, newspapers/magazines, dry cleaning, day trips and hairdressing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual service review for The Clough Care Home included the following: The annual quality assurance assessment document (AQAA) was sent to us by the service. The AQAA is a self assessment and a dataset that is filled in once a year by all providers and is one of the main ways we get information from providers about how they are meeting outcomes for people using their service. The AQAA also provides us with statistical information, service trends and patterns in social care. Surveys of users of the service and staff. A review of what the service has told us since the last key inspection. A review of the findings of the last key unannounced inspection. What has this told us about the service? The AQAA was returned prompted and completed to a satisfactory standard. It confirmed that the home regularly seeks the views of people living there and other interested parties and has adjusted its practices as a result of views expressed. It demonstrated that the home has a full procedure for the correct admission of users, including a pre admission assessment. A number of users have become permanent following a respite period in the home. The AQAA stated that there are up to date care plans and risk assessments to direct the work. It showed that the home has a regular auditing of medication to ensure safe practice. The AQAA stated that new menus have been devised and reviewed resulting in a greater choice for people accommodated. The document confirmed that there is a wide range of activities in the home, including the provision of music therapy, on a monthly basis. However, the document also stated that it feels there is a need to improve activities by the use of an activities coordinator. The AQAA showed that there is a full complaints procedure in place which is well publicised. It stated that the home had only had one complaint in the last twelve months and this was dealt with on the same day to the satisfaction of the complainant. The document also stated that there are full safeguarding procedures, including the training of staff in this subject. The AQAA described the premises as a safe, well maintained home with regular auditing of facilities to maintain standards. It listed a number of improvements to the physical environment of the home. The AQAA stated that the home retains a large core of long serving staff which ensures continuity of care. It stated that full recruitment and selection procedures and a full induction for staff reinforces their suitability for their work. The AQAA stated that there is a senior management team in place with appropriate administrative systems Annual Service Review Page 4 of 6 for the effective running of the home. It listed a number of appropriate management tools including an annual development and business plan, health and safety audits and regular Regulation 26 visits to ensure that standards are maintained. There was a good response to the surveys sent to users and staff. The comments were overwhelmingly positive and included the staff are very kind (user), I am quite happy (user), look after all the residents (staff) and the home cares for residents, provides training and good communication (staff). Not all the staff comments were positive with some expressing reservations about staffing numbers. Equally, this was also a comment from some users who also, in some instances, felt the need to improve the meals. However, overwhelmingly, there was a positive view of the home coming from the surveys. A review of the information received since the last key inspection showed that there has been relatively little that has been notified to us. Those that have have been generally of a routine nature which required no further action. There has neither been a safeguarding issue nor a complaint referred to us and there has been no need to visit this home since the last key inspection. A review of the findings of the last key inspection confirmed that this home was assessed as a 3 star, excellent service. Of the seven outcome areas, four were assessed as good and three as excellent. There were no requirements or recommendations resulting from this inspection. What are we going to do as a result of this annual service review? The annual service review has shown that the home continues to provide an excellent service to the people living there. It would be preferable if the home would canvass its users about meals to see if improvements can be made. Otherwise, the review has found no major issue. The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. We can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
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