Latest Inspection
This is the latest available inspection report for this service, carried out on 11th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Croft.
Annual service review
Name of Service: The Croft The quality rating for this care home is: The rating was made on: two star good service 0 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Margaret Drury Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Low Wiend Appleby Cumbria CA16 6QP 01768352684 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Jean Haygarth Number of places (if applicable): Under 65 Over 65 0 3 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. The maximum number of service users who can be accommodated is:3. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Croft is a residential care home, owned and managed by Mrs Jean Haygarth that is registered to provide care and accommodation for up to three older people. The home is situated in the centre of Appleby, adjacent to St Lawrences Church, the health centre, local library and close to local shops and facilities. The Croft is a large period property with well-maintained grounds providing extra communal space during the summer months. Accommodation for residents is situated on the ground and first floors of the home, the upper floor being accessed by a stair lift. All the rooms are for single occupation and have en-suite toilet facilities. Mrs Haygarth, together with a
Annual Service Review Page 2 of 6 0 8 0 1 2 0 0 9 small team of care staff, provides the care and support to the residents. The home does not provide waking night staff but Mrs Haygarth is on call at all times and this information is documented in the information given to the residents and their families. Service users health care needs are met by local health centre, through the doctors and district nursing service. The fees in this home are based on a financial assessment of the individual but range from 450.00 to 500.00 per week. There are extra charges for newspapers, hairdressing and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? An annual quality assurance assessment (AQAA) was sent by us to the registered manager of the home. The AQAA is a self assessment and a dataset that is completed once a year by all registered providers. It is one of the main ways in which we obtain information about how they are meeting outcomes for people using their service. The AQAA also provides statistical information about the individual service. We requested the views of some of the people that have an interest in this service. This included people who live in The Croft and people who work at the the home. These views were gathered by the use of surveys. We received survey forms from the three people living in the home and two members of staff. The information contained in the last inspection report also contributed to this annual service review. We checked whether there had been any complaints made about the care provided or whether there had been any matters regarding the safeguarding of vulnerable adults. There had been no complaints made, neither had there been any adult protection issues. What has this told us about the service? From the information contained in the AQAA, and that received from other agencies we judged that this service continues to meet the National Minimum Standards of the Care Standards Act. Comments made by those living in The Croft told us that they were all more than happy with the support and care they received from the manager and her staff. These included, This is the most wonderful care home and there is nothing that could be done better, The home does everything well, The home creates a lovely family atmosphere but with respected ptivacy and Things are done to my satisfaction and I cant really think of anything they could do better. One of the surveys had been completed for the resident by a member of her family and the comments included, The Croft really does well looking after my aunt, She is always very warm and well looked after and My aunt is very lucky to be living in The Croft. Members of staff also told us that the home , Provides a friendly and safe environment for three ladies, We have enough time to care for their every need as well as respecting their privacy and I donnt think we can do any more than we do. On the AQAA Mrs Haygarth, the manager, told us of some of the changes she has made in order to improve still further the care and support provided by this service. The manager and staff have improved their listening skills particularly when welcoming a new resident into the home. This has helped to make the admission process go smoothly and with as little upheaval as possible. The home now looks at the assessment of the residents in a more person-centred way in order to ensure they remain as independent as possible for as long as possible. An adult protection and whistle blowwing policy has been introduced and although there has never been any issues regarding this, the staff are now aware of the procedure to follow. Decoration and maintenance of the property is ongoing so the environmental standards remain high. Staffing is consistent with most of the part time staff having worked at The Croft for a number of years. They know the residents well and meet to discuss any changing needs and how best these can be met. The manager will continue to seek to improve on what is already a good service by Annual Service Review Page 4 of 6 ensuring the level of care and support provided remains as high as possible. She is in constant touch with the residents and welcomes their comments about the running of the home. All the policies and procedures have been updated since the last inspection. What are we going to do as a result of this annual service review? We will continue to monitor this service and will complete a key inspection when required. Annual Service Review Page 5 of 6 Reader Information
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