Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Croft.
Annual service review
Name of Service: The Croft The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: John Mullen Date of this annual service review: 1 8 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Barracks Road Bickershaw Wigan Greater Manchester WN2 5PR 01942867186 01942867386 k.idle@ntlworld.comthecroftcarehome@tiscali.c o.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Kevin Harper Number of places (if applicable): Under 65 Over 65 23 0 0 23 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. Dementia - Code DE. The maximum number of service users who can be accommodated is: 23. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Croft Care Home is located in semi-rural surroundings just off the main road through the village of Bickershaw, and provides residential care and accommodation for up to twenty three people. The homes registration also permits them to accommodate people with a diagnosis of dementia. Nursing care is not
Annual Service Review Page 2 of 6 1 2 0 1 2 0 0 9 provided. Accommodation is provided on the ground floor and has been adapted to meet the physical needs of people. All bedrooms are single with eleven rooms having en-suite facilities. The range of fees are at the time of the key inspection were 352.58 to 590.00 pounds depending on the assessed needs and funding arrangements. An optional top up fee of 40.00 pounds is also made, which covers the cost of toiletries, hairdressing, newspapers, small items of clothing and activities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The annual service review for The Croft Care Home included the following: The annual quality assurance assessment document (AQAA) was sent to us by the service. The AQAA is a self assessment document and a dataset that is filled in once a year by all providers and is one of the main ways we get information from providers about how they are meeting outcomes for people using their service. The AQAA also provides us with statistical information about the service, trends and patterns in social care. Surveys of users of the service and staff. A review of what the service has told us about since the last key inspection. A review of the findings of the last unannounced key inspection. What has this told us about the service? The AQAA was completed by the registered manager to a satisfactory standard and was promptly returned. It showed that the home is committed to a high standard of care and to gaining the views of people living there as a means of improving practice. The document showed that full assessment material is obtained on new users prior to admission and that the work is based on full care planning to provide an individualised programme of work. The AQAA stated that there are a full range of activities for people living in the home and a flexible and appropriate menu to meet individual choices. The home has a full complaints procedure and has a range of safeguarding measures to ensure that users are safely cared for. The environment has been subject to a refurbishment programme and there are plans in place to extend the premises to increase the facilities available. The AQAA commits the home to the full training of staff, including in the area of privacy and dignity. It states that there is a full induction programme for new staff and that supervision is regularly provided to support them. All staff have a vocational qualification which is an indicator of good practice. The registered manager is well experienced in this work, has full qualifications to undertake this role and has a ongoing quality assurance system to ensure that improvements are continually sought. There was a good response to the request for surveys from both users of the service and staff. All responses were positive and reflected well on the standard of care being provided in the home. Comments included I really feel happy at The Croft. The home is a lovely place to live. The staff are always nice. I love doing activities in the home. Work as a team to give residents the best quality of life. A review of evidence since the last key inspection found that safeguarding matters have been referred to us as required. Otherwise, the notifications have been routine Annual Service Review Page 4 of 6 and have not caused any concern. There has been no need to visit this home as a result of any information received by us. A review of the findings of the last key, unannounced inspection confirmed that this home is rated as a 2 star, good service. All outcome groups were assessed as good and there were no requirements resulting from the inspection. What are we going to do as a result of this annual service review? The annual service review has shown that the home continues to provide a good service to its users. There have been no issues highlighted as a result of this process. The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. We can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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