Latest Inspection
This is the latest available inspection report for this service, carried out on 12th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Dales.
Annual service review
Name of Service: The Dales The quality rating for this care home is: The rating was made on: two star good service 1 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike ONeil Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Woodhall Road Off Gain Lane Bradford BD3 7DR 01274656110 01274665800 listerju@bupa.com www.bupa.co.uk BUPA Care Homes (GL) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 108 0 0 108 The maximum number of service users who can be accommodated is: 108 The registered person may provide the following category of service only: Care home with nursing - Code N, to service users of the following gender: Either, whose primary cre needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP and Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Last year there was a merger of units leaving one closed.However,no changes were necessary to the registration category of The Dales. 1 0 0 2 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Dales is owned by BUPA. It is in a central position on the Leeds/Bradford border. The main road, Gain Lane, is well served by public transport. Visitors on foot then have a reasonable walk up Woodhall Road to reach the main reception area. The site is
Annual Service Review Page 2 of 6 know collectively as The Dales, but is split into five separate units. Four units provide nursing care to people who have a diagnosis of dementia or related conditions. One unit is used for people who may not need to be in a nursing home but can be looked after in a residential setting. Each unit is self-contained with a range of lounges, dining areas, kitchenettes and bathrooms, some of which have specialist equipment. A lot of the bedrooms have ensuite facilities. People are encouraged to bring personal items such as ornaments, pictures and small pieces of furniture with them when moving in. In February 2009 the fees charged ranged from 500.00 pounds per week for residential care, rising up to 600.00 pounds per week for nursing care, depending upon the size of the bedroom to be occupied. Additional charges are made for hairdressing, newspapers and private chiropody treatment. The home should be contacted directly for up to date information about charges. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received or asked for since the last key Inspection which was done on 10th February 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection which was carried out on 10th February 2009 and the random inspection which was carried out on the 11th June 2009. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was received on time. This shows that the service works in a cooperative manner with us. The AQAA contained some good information about how the service had improved, giving examples, and highlighted the areas they were planning to improve on. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA identified that the service have listened to people in the home and have been seeking people and relatives views on a regular basis.The chef manager meets with people and their families so that people can influence the planning of menus.This consultation will help to ensure that the home is run in the best interest of the people using the service. The AQAA identified that the service has made significant progress over the past year to improve staff development and is supporting staff through training courses. This will enable staff to have the necessary skills needed to provide a good level of care to people who use the service. The AQAA identified that improvements have been made to the environment of the home.Areas of The Dales have recently been refurbished and redecorated. New furniture has been provided and new carpets fitted to areas of the home. A vulnerable adult safeguarding issue was brought to our attention earlier last year. Annual Service Review Page 4 of 6 The home and providers of The Dales were involved and cooperated fully with all agencies involved in the investigation and any safeguarding meetings held. Following this safeguarding issue we carried out a random inspection at the home. We did not make any new requirements following this visit. We received comments from 8 people who actually use the service, their representatives and relatives had helped them complete the surveys. All continue to be satisfied with the quality of the care. They all named people they would go to if they were unhappy or had a complaint. They were all generally happy with the environment and the cleanliness of the home. Individually comments included: Staff respond sensitively to my fathers individual needs, Im happy with the care staff provide. We received 3 surveys from health care professionals who told us they were happy with their observations of the care and support provided to the people who use the service. Comments included The Dales is a well managed and well run home, People are well cared for at the home. We received 2 staff surveys they told us they were happy working at The Dales. They said they received good support from their manager and undertook plenty of training. Our records show that the service notified us of incidents required by the regulations. The service continues to let us know about things that have happened since our last key and random inspections and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care service at least once every 3 years. The completion of this Annual Service Review has not changed our view of the quality rating of this service. Therefore we are not planning to inspect this service before 9th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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