Latest Inspection
This is the latest available inspection report for this service, carried out on 16th September 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Dome Hotel.
Annual service review
Name of Service: The Dome Hotel The quality rating for this care home is: The rating was made on: two star good service 2 4 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ian Craig Date of this annual service review: 1 6 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Barton Court Avenue Barton-on-Sea New Milton Hampshire BH25 7EY 01425616164 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability old age, not falling within any other category Conditions of registration: Mrs G Lawrence Number of places (if applicable): Under 65 Over 65 3 0 0 3 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Learning disability - LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Dome Hotel Rest Home is located in Barton-On-Sea, New Milton, situated close to the sea and within walking distance of local amenities. It is privately owned and managed by Mrs G Lawrence. The premises are situated on the first floor of a larger property (also owned by Mr and Mrs Lawrence) providing a homely environment and personal support for three older people, one of who has a learning disability. The
Annual Service Review Page 2 of 5 2 4 0 9 2 0 0 8 ground floor has been converted into privately owned self-contained flats, totally separate from the home. Access to the home and flats are shared using the front door. Stairs lead to the first floor where a secondary front door leads to residents accommodation that comprises of three single bedrooms; kitchen, lounge/diner, bathrooms, toilet and staff sleep in room/office. A conservatory on the ground floor provides further communal space. The home is located in Barton-On-Sea, New Milton, situated close to the sea and within walking distance of local amenities. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment, AQAA, that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA. It gave us all the information we asked for. Surveys were returned by 3 staff and 2 residents. Some of the residents were given help to complete the form. Residents say that they can make decisions about what they do each day and that the staff always treat them well. Residents also confirm that they know who to speak to if they are unhappy and that they are aware of the homes complaints procedure. The AQAA states that there have been no complaints. Staff say that they are given relevant training and the AQAA confirms that one person has completed the National Vocational Qualification in care level 4 and the another staff member is studying for this award. Support and supervision are provided to the staff by the manager. One staff member made the following comment: It fully supports the staff and it is a family run home. The service users are made to feel part of the family. It promotes independence and always tries to meet the requests of service users and staff. A resident commented on the family atmosphere in the home. Staff comment that there are always enough staff to meet residents needs and that information about care needs are communicated to staff. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23/09/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
