Care Home: The Firs

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What the care home does well This service provides a safe and homely environment for residents. The staff team work well together and this ensures consistency for residents. The service provided is dictated by the wishes and aspirations of the residents. What the care home could do better: The service should continue to maintain the high standards of care provided to the residents. Random inspection report Care homes for adults (18-65 years) Name: Address: The Firs Ravenswood Village Nine Mile Ride Crowthorne Berkshire RG45 6BQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sally Newman Date: 2 5 0 5 2 0 1 0 Information about the care home Name of care home: Address: The Firs Ravenswood Village Nine Mile Ride Crowthorne Berkshire RG45 6BQ 01344755580 Telephone number: Fax number: Email address: Provider web address: Firs@norwood.org.uk bucketsandspades@norwood.org.uk Name of registered provider(s): Name of registered manager (if applicable): Norwood Ravenswood Ltd T/A Norwood The registered provider is responsible for running the service care home 11 Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 Over 65 0 0 learning disability physical disability Conditions of registration: 11 11 The maximum number of service users who can be accommodated is: 11 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Physical disability - PD Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home The Firs provides care and accommodation for up to eleven people with moderate and complex learning disabilities, and is situated within Norwood Ravenswood Village. Ravenswood Village is a community setting providing care and accommodation within individually managed group homes to people who have a learning disability. The Firs aims to provide high-quality care that will maximise peoples personal development and develop a strong sense of religious and cultural identity. The home is a detached twostorey building with eleven single rooms, a large communal lounge, dining room, activities room and kitchen that is furnished to a high standard. There is a two bedroomed ground floor flat at one end of the building and a bedroom with a separate bathroom facility on the first floor. There is a village shop and community hall within Ravenswood where various clubs for the service users are held. Ravenswood owns their own vehicles that assist service users to access services outside of Ravenswood. Public transport is not readily available within the village, but the village of Crowthorne and towns of Wokingham, Bracknell and Reading are within a short drive. The Fees are £54,847 to £68,404 per annum. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: This was a short random inspection that focussed on the lifestyle experienced by residents and staffing. Time was spent with the acting A grade, the acting service manager and staff and residents were spoken to. 10 resident surveys and 5 staff surveys were received by the Commission. Residents received assistance from the home staff in completing the surveys and overall these and the staff surveys provided positive comments about the home. All residents have an individual person centred plan that clearly identifies their likes, dislikes and aspirations. Each individual has a weekly timetable that reflects their interests and preferences. These include activities ranging from aromatherapy, art and crafts, football, athletics, gardening, shopping and swimming. One resident has paid work within the village and steps are being taken to secure a paid job for him at a local supermarket. This resident was able to tell me about the process and was clearly excited by the prospect of working outside of the village. The daily routines are flexible according to individual commitments and preferences. A weekly residents meeting is held to discuss menu options, activities attended and any other issues that residents would like to bring. This meeting was described as well attended and where residents were willing and able to talk about a range of topics. The manager has recently recruited a staff member and that now completes the staff team. The home has been short of drivers for some time but now has a complement of four, which will enhance the range of activities on offer. Staff spoken to said they felt well supported in the home. There is a schedule of one to one supervisions and regular staff meetings are held. The training provided by the organisation is extensive and well managed. The team was described as supportive and overall the home was a rewarding place to work. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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