Latest Inspection
This is the latest available inspection report for this service, carried out on 4th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Laurels.
Annual service review
Name of Service: The Laurels The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Donnelly Date of this annual service review: 0 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 10 Norfolk Road Carlisle Cumbria CA2 5PQ 01228527972 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability old age, not falling within any other category Conditions of registration: Mrs Kathreen Burns Number of places (if applicable): Under 65 Over 65 29 0 0 0 3 29 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Learning disability, over 65 years of age - Code LD(E) (maximum number of places: 3) The maximum number of service users who can be accommodated is: 29 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Laurels is a residential care home registered to provide personal care and accommodation for up to twenty-nine people. The home provides permanent accommodation and offers respite care when accommodation is available. The Laurels is owned by Mrs Kathreen Burns and Mr Wilson Briggs and Mrs Burns is the registered
Annual Service Review Page 2 of 6 manager. The home is situated in a pleasant residential area approximately one mile from Carlisle city centre. The property is a large, extended older building, which has been adapted for use as a care home. Accommodation is provided on the ground and first floors of the home. The home is equipped with a passenger lift and stair lift to assist people to access accommodation on the first floor. Accommodation is mostly in single rooms with two double bedrooms available for people who wish to share. All of the bedrooms have en-suite toilet and wash hand basin facilities. Five bedrooms also have an ensuite shower. The home provides shared accommodation in the form of two lounges and a dining room. There are accessible bathroom and toilet facilities close to the main areas of the home. Further information about the services and fees is available from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection or annual service review. This included. The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information. Surveys returned to us by people using the service and from other people with an interest in the service. Information about how the service has managed complaints. What the service has told us about things that have happened, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they want to make. The AQAA tells us that the manager continues to consult with people who live in the home, through individual discussion, regular residents meetings and the use of annual surveys. The home also makes use of the Age Concern advocacy service. This consultation has led to a number of changes being made to menus, outings, activities, and equipment. A new television and a karaoke machine have been bought and visitors with specialist interests have been invited in to give demonstrations or performances of their hobby. The AQAA tells us that the staff group continue to receive good training and are committed to embracing new initiatives to improve their practice. Staff have taken on a Dignity Challenge and appointed a Dignity Champion, they have also appointed a Dementia Lead to implement the new Dementia Strategy. The manager has improved the resources for staff training and is working toward creating a virtual learning environment. The manager has attended training on the Mental Capacity Act and Deprivation of Liberty Safeguards, and plans to cascade this training to all staff. Thirteen staff have completed protection of vulnerable adults training, and 50 of the care staff have a National Vocational Qualification in care at level 2 or above. There is an annual refurbishment plan for the home which maintains a good standard of accommodation for people. An administrator has been appointed to help the manager keep the homes records in good order. Eleven people completed our surveys, telling us: Good food and a nice bed. Annual Service Review Page 4 of 6 It is always very clean and tidy, meals are very good, the staff always seem very helpful and happy, bedrooms are comfortable and clean. We find The Laurels a very happy home, nice and comfortable and the staff are always willing to help, the food is good and we feel at home here. My relative is very happy and content. The meals are good and varied, I enjoy them very much and I am happy with the care I receive . They always listen if you have a complaint, they are excellent, I am quite happy at The Laurels. The manager continues to let us know about things that have happened since our last key inspection and has shown that they manage issues well. The manager works well with us and has shown us that their service continues to provide good outcomes for the people who use it. The manager tells us she has not received any complaints in the last year. We know she has correctly reported possible safeguarding concerns to adult social care to ensure people are getting the support they need and are being protected. We last inspected this service on 6th November 2007, and have not needed to visit again since then. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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