Care Home: The Manor House Nursing Home

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Annual service review Name of Service: The Manor House Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 4 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jeffrey Pearson Date of this annual service review: 2 4 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Bridge Road Chatburn Nr Clitheroe Lancashire BB7 4AW 01200441394 01200440507 shelagh@manorhousechatburn.co.uk www.manorhousechatburn.co.uk Mr Chris Harrison,Mrs Janet Harrison Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 50 50 0 The registered person may provide the following categories of service only. Care home with Nursing - code N, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Old age not falling within any other category - Code OP. Physical disability - Code PD A maximum of 19 people requiring Nursing Care can be accommodated, The maximum number of people who can be accommodated is: 50 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Manor House Nursing and Residential Home is privately owned by Mr and Mrs Harrison. The home is registered to provide long or short term care for up to 50 people, nineteen of whom may have nursing needs. 2 4 1 0 2 0 0 7 Annual Service Review Page 2 of 6 The Manor House is a converted 17th Century property situated in the village of Chatburn. The home has recently been extended to increase the number of overall places. The Manor House is close to local amenities such as the Post Office, village hall, churches and pubs. The local bus service to Clitheroe is nearby. The home comprises four connecting units. Each unit has its own staff team and unit manager. There is a passenger lift and stair lift providing access to bedrooms on the upper floor. Other aids and adaptations are available to assist service users to move around the home independently. A number of the bedrooms have en-suite facilities, some have en-suite shower rooms. There are accessible bathrooms and toilets throughout the home. There are three lounges, a large conservatory and three dining rooms. The communal spaces are furnished in a homely way and to a good standard. Information about The Manor House is sent out to prospective residents when they enquire about admission. Copies of the latest CQC inspection reports are available at the home. At the time of this review the fees ranged from £495.00 to £730.00 per week. There were additional charges for newspapers, hairdressing and some therapies. There was also a fee for staff escorts to appointments and for private transport. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was completed by the registered manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us from people using the service and from other people with an interest in the service. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and annual service review. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. We received nine surveys from people who use the service, some had completed with support of relatives. Most included positive responses about the service and support they receive at The Manor House. Five people indicated they always get the care and support they need, four said they usually did. Three said there were usually enough staff, six said there always were. They commented as follows on what they felt the service does well -Very good communication with residents and family. The care is very well organised and put in place for clients needs- The staff are genuinely warm and friendly and create a welcoming environment. They deal with problems promptly and with due care - In the short time that my relative has stayed there she clearly feels looked after- Very good carers, and the production of good luncheon mealsLooks after all my basic needs- The Manor House provides excellent care for the elderly the staff are patient, helpful friendly. It is clean and fresh and always tidyEverything is fine. When asked what could better they said - The rooms could be cleaner and checked throughout the day -I think the view of quite a few of the residents isl there could be more things of interest for them during the day We received surveys from nine relatives of people using the service, most considered the support provided was always as expected and that individual chosen lifestyles were encouraged. Comments included - The manor House provides good service and care for the elderly they also have trips out and entertainment on, they also have charity functions. The home got Gold for Investors In People in the North West - The care Annual Service Review Page 4 of 6 home has a sense of warmth when you enter the building. All the staff are very friendly and all have a caring nature. I am so pleased we found this lovely place - Staff at the Manor House are approachable, friendly and quick to rectify problems. They are clearly very good at what they do.- The service offered is always of a high standard and I am always impressed when I visit, as indeed are other relatives- They meet the residents needs We received ten completed staff surveys from care staff who work at the home and the following written comments were made on what they felt he home does well - Give residents choices - Meet personal needs, promote independence - It caters for various needs of clients dependent on age and the reason they are now residing at the Manor House- The home takes care of residents and any needs they may have- The Manor House is a lovely home I wouldnt hesitate to recommend it to anyone, management work extremely hard, to maintain the high standard -Treats the residents with respect and dignity and compassion, it gives excellent care - The training is always available if we want it. Do better comments from staff were - In my opinion the home could listen to staff and take their views into account more oftenAlthough there is entertainment going on throughout the year, there could be more activities, more time could be made for carers to sit with the service users - Not enough choice with food -The home could value their long term staff members more, to encourage morale - The staff would appreciate more verbal hand-overs Most people using the service and their relatives, indicated they were aware of the homes complaints procedure. Most relatives said that any concerns raised had been appropriately dealt with. Staff said in surveys, that they knew what to do if someone raised concerns about The Manor House. The AQAA provided a very comprehensive evaluation of the service and identified several good practice matters for further development, including activities, catering and staffing arrangements. We looked at the information in the AQAA also the responses in the surveys and our judgment is that The Manor House is still providing a good service and they know what improvements they need to make. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. 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