Latest Inspection
This is the latest available inspection report for this service, carried out on 29th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Marguerite Centre.
Annual service review
Name of Service: The Marguerite Centre The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Chris Sidwell Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: The Royal Bucks Hospital Buckingham Road Aylesbury Buckinghamshire HP19 9AB 01296678800 01296678800 jan@royalbucks.co.uk www.rehab@royalbucks.co.uk Mr J Clarke Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 25 25 0 That the home provides care for Physically Disabled service users over 45 years of age. That the home provides Intermediate Care. That the home provides Respite Care. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Marguerite Centre is care home with nursing, situated within the Royal Buckinghamshire Hospital. The hospital is close to Aylesbury town centre offering level access to restaurants, a library, a shopping centre, cinema and other local amenities. The Marguerite Centre offers long-term nursing, respite and intermediate care to people over the age of forty-five, including married couples. The home is on the first
Annual Service Review Page 2 of 6 floor of the Royal Buckinghamshire Hospital and is on one level, making it wheelchair accessible. Access to the home is via a service lift. There is always a registered nurse on duty supported by healthcare assistants. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Note: Due to technical reasons some of the information boxes on the front page of this report remain blank. The last key inspection of the service was on the 12th March 2008 when the outcomes for service users were judged to be excellent. The last annual service review was on the 13th February 2009. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they have an ongoing improvement plan. The home specialises in offering respite care. The manager said in the AQAA that they have recognised the challenges that this brings and that staff have ongoing training to help them respond to peoples needs promptly. There has been a major refurbishment in the last year. Seven new ensuite rooms have been fully fitted to meet the needs of people with disabilities. People who returned the surveys told us that they were happy at The Marguerite Centre and that they received the care and support that they needed and that staff were always available when they needed them. They all said that they knew who to speak to if they were not happy and that they knew how to make a complaint. The manager said in the Annual Quality Assurance Assessment that she had received one complaint in the last year that had been responded to within twenty eight days. We are aware of one complaint. The manager said that no safeguarding referrals had been Annual Service Review Page 4 of 6 made to the local authority which is the lead agency in these matters. We are not aware of any safeguarding referrals. Three members of staff returned the surveys. They said that the ways they shared information worked well and that they received support from the manager and met with her often to discuss how they were working. They all confirmed that references and criminal records bureau disclosures had been sought before they started work. Staff said that they felt supported and received training. They said that they had had training in safeguarding people and that they knew what to do if someone had concerns about the home. What are we going to do as a result of this annual service review? We will continue to monitor the information that we receive about the home. We can and will inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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