Latest Inspection
This is the latest available inspection report for this service, carried out on 5th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Mews Nursing Home.
Annual service review
Name of Service: The Mews Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lucy Burgess Date of this annual service review: 0 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Boundary Street/Fenton Street Rochdale Lancashire OL11 3TH 01706359540 01706766414 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Leyton Healthcare (No 2) Limited Number of places (if applicable): Under 65 Over 65 60 0 The registered person may provide the following category of service only: Care home with nursing - Code N, To service users of the following gender - Either, Whose primary care needs on admission to the home are within the following categories: Physical disability - Code PD, The maximum number of service users who can be accommodated is: 60 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Mews is situated in Rochdale, near to local shops and the town centre. It is close to the railway station, main bus routes and the motorway network. There is adequate car parking both to the front and back of the home. The Mews is registered to care for young adults aged 18 years and over with physical disabilities. It comprises of three units situated on four floors. Twenty-four hour nursing care is provided by suitably qualified nurses supported by care assistants. The staff are also able to access specialist nursing services if required. The Mews employs its own physiotherapist and access to chiropodists, dentists and opticians is provided.
Annual Service Review Page 2 of 6 2 9 0 1 2 0 0 9 The current scale for charging for care is determined through a social services financial assessment for each individual and therefore varies according to personal circumstances. The home makes charges over and above the weekly care for such things as chiropody, hairdressingm newspapers and outings/activites. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The service was sent their annual quality assurance assessment on the 4 November 2009 and asked to complete and return it to us by the 2 December 2009. This was completed and returned as requested. The home was last inspected by us on the 29 January 2009. The outcome rating following our visit was 2 stars, providing a good standard of care for people at the home. Information provided on the AQAA was detailed and outlined what support is provided by staff at the home, arrangements in relation to health and safety, staff training and development as well as areas of development and improvement they wish to explore over the forthcoming year. The Mews provides care and support to people with complex needs. Packages of care focus on the individual needs of people. This is carried out by a team of both qualified and unqualified staff. Further support is offered from the activity co-ordinators, of which there are 3, so that opportunities for social and emotional development can be provided. The home also actively involves and encourages involvement from relatives. Resident meetings are held 4 times a year and are generally chaired by a relative and newsletters are provided so that people are kept informed. Consideration is given to the religious and cultural needs of people with visit to the home from members of different faiths as well as people attending places of worship Annual Service Review Page 4 of 6 within the community. Arrangements are also in place for those people who have an alternative diet. Opportunities are also in place with regards to staff training and development. The home has a dedicated training co-ordinator who sources training in all areas including specific courses in relation to the support needs of those living at the home. The home also liaises with relevant societies so that additional advice and support can be provided to the team. Skills for Care Induction is in place and NVQ training has also been provided. Most staff have completed the course at level 2 or above. The manager has also completed her NVQ training and is a qualified nurses. Information detailed on the AQAA showed that there had been 1 complaint and 1 referral in line with the local authorities safeguarding procedure. The manager is aware of her responsibilities in this area and relevant training is provided for staff, ensuring people are kept safe. As part of the review we also send out feedback surveys to people living at the home and staff. At the time of writing this report no feedback surveys had been returned by residents however we did receive surveys from 6 staff. Their comments included, everything is done the way it should be, the manager and deputy manager are really good, equipment is provided when needed and it is the staff that makes the home do well. Some comments were less positive with regards to the quality of food and communication between the owners and staff. These areas should be explored. Our judgment is that the service still provides a good service for the people who receive support. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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