Latest Inspection
This is the latest available inspection report for this service, carried out on 21st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Newlyn Residential Home.
Annual service review
Name of Service: The Newlyn Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kim Rogers Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 2 Cliftonville Avenue Newington Ramsgate Kent CT12 6DS 01843589191 01843589191 cherylgoldsmith@fsmail.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Linda Joyce Goldsmith Number of places (if applicable): Under 65 Over 65 0 13 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Newlyn Residential Home provides residential care for up to 13 older people who require varying degrees of assistance. The home has access to all necessary specialist services within the community. The home is located in the Newington area of Ramsgate close to local amenities including post office, general store and medical centre. Annual Service Review Page 2 of 7 Staffing comprises of the Registered Owner, Manager, Deputy Manager, care and ancillary staff. The home is a family run business with the owner having a high level of input into the home. Fees range from about 311 to 411 pounds per week. Additional charges are made for chiropody, hairdressing, newspapers and some personal toiletries. For up to date information about the fees and services please contact the Provider. The e-mail address for this home is: cherylgoldsmith@fsmail.net Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The last key inspection of this home was 17.03.08. We found that the people who use the service experience good outcomes. We made no requirements at this inspection. The manager completed the AQAA (Annual Quality Assurance Assessment) and returned it when we asked for it. This gives detailed information about how the home has improved and how they intend to improve further. The AQAA was well completed and gives evidence of what they do well, what has improved and how they intend to improve outcomes for people who use the service. We noticed that every section about what could be better is blank. This means that outcomes for people may not improve if the manager has not identified what could be better. The AQAA shows that they continue to seek and listen to the views of the people who use the service. Service users meet together regularly. Surveys and questionnaires are used on a more formal basis and sent out to people to gain their views. As a result of listening to people the menus have been reviewed and family members are invited to residents meetings. The AQAA shows that issues relating to equality and diversity are understood and supported. The AQAA gives evidence of why and how the home is value for money. They continue to have systems in place to support a move into the home. Everyone surveyed said they had enough information before they moved in. Everyone has been involved in developing an individual care plan. This means that what people want out of life and the support they need is recorded and a plan in place for staff to follow to support this. Everyone surveyed said they have the care and support they need. Annual Service Review Page 4 of 7 They continue to offer a range of activities and have employed an activity person who works Monday to Friday. Everyone surveyed said they are happy with the activities. There is a kitchenette so people can make their own drinks and snacks. Everyone said that they are happy with food. They have provided a computer with Internet access for service users to use. They continue to work with health care professionals to ensure that everyone has the support they need to remain well and healthy. They have systems in place to ensure peoples personal care needs are met and that medication practice is safe. They have a complaints procedure. The AQAA shows that the home has received 0 complaints in the last year. Everyone surveyed said they know how to make a complaint. A health care professional raised concerns to us about controlled drugs at the home. We referred this to the local safeguarding coordinator at social services. Please contact the Provider for more information. The AQAA tell us how they safeguard people from harm and abuse. There are systems in place to safeguard peoples money. There have been some improvements to the home including the fitting of a new curved chair lift, new dining room furniture, new entertainment systems and the valves on radiators have been changed so people can reach them to adjust the temperature. Everyone surveyed said that the home is always clean and fresh. The AQAA shows that they continue to carry out checks on staff before they start working at the home. The induction for new staff is in line with the Minimum Standard. More than half of the staff have a National Vocational Qualification in care at level 2 or above. They provide mandatory training for staff as well as training related to peoples needs. Surveys from service users said that staff are available when they need them and that staff listen. Staff said they have the training and support they need. Staff said they had an induction and recruitment checks were carried out. Three staff said there is usually enough staff to meet peoples needs, one staff said sometimes enough staff and one staff said always enough staff. The manager has several years experience and has the required qualification to manage the home. There is a deputy manager who is experienced and qualified. The AQAA shows that the required health and safety checks are carried out of the premises and equipment. They have reviewed and updated their policies and procedures recently. We received 5 surveys back from staff and 13 back from service users. All were positive. Comments from staff include, Newlyn is a small family orientated care home. We try to give the clients individual care. Newlyn is a very warm, clean and friendly place to work. We try to accommodate individual needs to the best of our ability. Annual Service Review Page 5 of 7 A fixed rota would help us to have a home life too. Service users said, The staff are very good. The home does not smell. The food is very good. The food is excellent. Staff are very good and kind. What are we going to do as a result of this annual service review? From the information we have our judgement is that the home continues to provide a good service to the people who live there. We can inspect the home at any time if our judgement changes. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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