Care Home: The Old Mill House

Similar services:

• Clover House
• Parkside
• Park Lodge
• Mere Hall View
• St Bonaventures
• Hudson Road
• Whitewalls
• Home Farm

Annual service review Name of Service: The Old Mill House The quality rating for this care home is: The rating was made on: two star good service 3 1 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Cliffe Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 99 Pall Mall Chorley Lancashire PR7 3LT 01257274678 Telephone number: Fax number: Email address: Provider web address:   dalesview@tiscali.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Dalesview Partnership Number of places (if applicable): Under 65 Over 65 6 0 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD. The maximum number of service users who can be accommodated is: 6. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Old Mill House is currently registered to accommodate six people with a learning disability for personal care only. It has been home to the current residents for a number of years. The home has five bedrooms, two single and one shared room on the ground floor, and two single rooms on the first floor. Bathrooms and toilets are located on both floors and a single room on the ground floor has en-suite facilities. The homes kitchen/diner is located at the rear of the building and the lounge at the front overlooks the road. There is a garden area to the side of the home. 3 1 1 0 2 0 0 7 Annual Service Review Page 2 of 7 The home is situated on Pall Mall, which is one of the main roads leading into Chorley town centre. The town offers a range of leisure and shopping facilities which residents are supported to access. The home is one of a number owned by the Dalesview Partnership. Information about the home and the range of fees can be obtained by contacting the manager directly or by e mail at dalesview@tiscali.co.uk . Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA gave us the necessary information we needed to complete an annual service review (ASR). We got good information from the AQAA. It was detailed with evidence of how the home has made improvements since the last key inspection. The home has improved how it communicates with the people that live there by asking them for their views and ideas about improvements in their care so the home is able to do the things that matter to people. For example the home gave us evidence that showed people that live at the home are involved in their own council so they can influence how the home is run and a representative of the provider visits each month to talk to them about living at the home. By asking people what they want the home has been able to respond by updating person centred plans and using activity boards to plan more individualised activities for them. The home also plans to support people to enrol in relevant college courses and provide training in awareness of the needs of deaf and blind people so staff can support their individual needs. The home aims to build on the positive practise of using pictures to communicate with people so they can support them to make decisions about their lives. The AQAA told us that staff have received training in understanding the different needs of people with learning disabilities so staff are able to support people who experience different ethnic, religious, sexual or cultural lifestyles and experiences. People who live at the home are also supported to attend themed days on different cultures so they can experience different types of music, dance food and drinks. The service has responded positively to the individual needs of a person living at the home by employing a male staff to assist with personal care. The AQAA told us that the home had difficulty with accessing local NHS physiotherapists to assist people with their mobility needs so employed a private physiotherapist so people did not have to wait to get the treatment they needed. Annual Service Review Page 4 of 7 People that live at the home have included in the fees paid for accommodation, personal care and support access to a wide range of daily recreational and social activities including; trampolining, cooking, sensory drama, relaxation, massage, contact dance, film club, theme days, swimming, animal therapy, physiotherapy and speech and language therapy so are provided with a range of activities to promote their health and social welfare. People also attend a quiz night at a local pub so are included in local community activities. The AQAA told us that improvements have been made to the building with a new carpet fitted in the hallway and some bedrooms decorated so the provider maintains the building to a good standard. Externally the garden had had a patio area fitted so people that use services have safer access in the garden area. Plans for the future are for further decoration of the home with a new kitchen and bathroom being fitted. There is a high percentage of staff who hold an NVQ level 3 qualifications so the home has well above the expected national average of suitably qualified staff. An NVQ level 3 qualification is a nationally recognised qualification in social care. The home include people that use services in the recruitment of staff and they have devised questions to ask staff at interview so are able to influence the staff employed. The AQAA tells us that the home continues to improve in how it gathers important information about the needs of people choosing and then living in the home so the most appropriate care can be planned around the needs of people living at the home. This has been done by the use of a very detailed system for gathering information and staff training in person centred thinking and planning so the right care and support is arranged for people living at the home. The AQAA tells us that people are put at the centre of their care and are involved in all aspects of decisions and choices about their care, daily routines and lifestyles so person centred care is provided. The surveys returned by people living at the home said they liked living at the home and especially enjoyed the food served. A social worker, two doctors and a chiropodist returned surveys and said that peoples health and social care needs were always or usually met and the home always or usually acted to ensure peoples health and social care needs were met. The manager and staff were described as always or usually having the right skills to provide health and social care. Comments received were, I find they take the best care of the clients that is possible. We are always told about important things that have happened in the home since we did our last key inspection. The home is managed in a way that shows it has the interests of the people living there at the centre of what they do. The home sends us information about the welfare of people living there so we have up to date information about the home. We received no complaints about The Old Mill House in the last year. They have told us that they had received no complaints. The home told us they had made no safeguarding referrals on the last 12 months and we have received no safeguarding concerns about the home. The safeguarding procedure is how the local council and other agencies involved respond to and manage allegtaions of abuse against vulnerable adults and children. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? The Care quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!