Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Reigate Beaumont.
Annual service review
Name of Service: The Reigate Beaumont The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marion Weller Date of this annual service review: 0 3 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: The Reigate Beaumont Colley Lane Reigate Surrey RH2 9JB 01737225544 01737242172 john.lavan@barchester.com www.barchester.com Barchester Healthcare Homes Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Anthony Patrick Ferreira Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 60 The maximum number of service users to be accommodated is 60. The registered person may provide the following category of service only: Care home with nursing - (N) to service of the following gender: Either Whose primary care needs on admission to the home are within te following categories: Old age, not falling within any other category - (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home was issued with a revised registration certificate when the registered manager left. An amended certificate was issued on 13/01/2009 number 2000003763. The certificate shows the registered managers post to be vacant. The provider appointed a new manager on the 12th January 2009 to oversee daily operations at the home. The appointed manager has applied for registration with the CQC. On the date this Annual Service Review
Page 2 of 7 Annual Service Review took place, the manager was going through the fit person process. To contact the appointed manager electronically use: Patrick.Ferreira@barchester.com and not the personal email address of the previous registered manager. This information will be revised and amended by the CQC, when the appointed manager has completed the fit person process. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Reigate Beaumont is a residential care home providing accommodation and nursing care for up to 60 older residents. The home is owned and operated by Barchester Healthcare Homes Ltd, a major provider of nursing and care homes throughout the UK. Residents bedroom accommodation is arranged over two floors in single rooms with en suite facilities. Some bedrooms are larger and furniture could be arranged to accommodate people that wish to share. The home employs registered nurses and care staff working a roster, which provides 24-hour cover. Ancillary staff for administration, catering, maintenance and housekeeping duties are also employed. The home has a dedicated activities staff. A hairdresser and chiropodist visit the home on a regular basis. The service provides an elegant and comfortable environment and there are extensive, well-maintained gardens and grounds. Car parking is available within the grounds for visitors. The fees at this service range from £900 to £1200.00 per week. Fees are based on individual assessed care needs and the room chosen. Residents pay separately for hairdressing, chiropody, opticians, personal toiletries and newspapers at cost. Please contact the homes Manager for more information. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys were given randomly to 10 service users prior to this review taking place. Our purpose was to find out their levels of satisfaction with the service offered to them at the home. Responses to survey questions have been analysed, collated and used to inform our judgments about the service. Information we have about how well the service has managed any concerns or complaints. What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. The previous key inspection report dated 4th July 2008. Relevant information received from other organisations. What other people have told us about the service. We had a brief discussion with the providers appointed manager to clarify points raised in the AQAA and to further update us. What has this told us about the service? This is the first annual service review of this home. The Reigate Beaumont was awarded the quality rating of 2 stars - good following the last key inspection undertaken on the 4th July 2008. In preparation for this annual service review the home completed and returned their AQAA (annual quality assurance assessment) when we asked for it and within the timescale given. The document was informative and provided us with a reasonable picture of what was actually happening in the home. It identified some areas where the service had improved in the last year and others where further developments were being planned. It included evidence that the service regularly seeks the views of the people who live in the home to inform their planning. For example, the appointed manager records that some people in the home had expressed a desire to have more outdoor communal activities. In response, a patio gardening project was set up with some success. Service users also thought it would be a good idea to meet and chat with more people from the local community. Various people and organisations of interest have since been invited to the home and have offered forums for group or individual discussion. These include, Age Concern representatives, The Chair of Surrey Annual Service Review Page 4 of 7 County Council and the homes local Member of Parliament. The last inspection report was largely positive about the service provided at the home. There were however some areas for improvement. Three good practice recommendations were made as a result of the site visit. The appointed manager failed to clearly describe in the AQAA how the issues identified had since been addressed and resolved. He did however offer verbal assurance that actions had been taken in line with an action plan for improvement, sent to the inspector by the previous manager. Survey responses evidenced a high level of satisfaction with the service. One respondent said....I find it an excellently run home and it would be difficult to find fault. Another said....Very friendly nurses and careers who respect the dignity and privacy of patients. Some concerns were raised about the food provided in the home however and at busy times it was felt more staff was needed. A respondent said when asked what the home could do better....Perhaps more of a selection of foods that we enjoy. Another said.....Improve the food and a third...more staff at times. One dietary concern recorded on a survey response was discussed with the manager for appropriate action to be taken to secure the welfare of the individual. The appointed manager stated that service users are encouraged to offer daily comments on the meals served to them and the homes Chef follows up comments made if feedback is negative and makes changes where necessary to improve peoples experience of mealtimes. The appointed manager also has plans to set up regular resident and relatives meetings, where food and other quality of service issues would be standing items on the agenda. This aspect of quality assurance was also planned but not actioned from the homes previous AQAA. The AQAA records that the homes refurbishment programme continues and there are plans to redecorate more service user bedrooms and communal corridors over the next 12 months. The appointed manager records that since the last inspection the maintenance man has undergone a plumbing course. Which means the service can be more reactive to plumbing problems which may arise in service users ensuite bathrooms and resolve them quickly. An air conditioning unit has been installed in one of the clinical rooms, making it safer to store service users medicines. The reception area has been redecorated to make it bright and welcoming for visitors. In addition, a modern wet room has been installed in the home. Environmental improvements ensure service users are provided with a safe, homely and attractive place to live. The home makes contact with the commission if there are any significant events that affect the well being of the people who live there. The home also has strategies in place to ensure that those who live there and those that visit can make their views and complaints known. The home keeps a record of all complaints received by them. In discussion the appointed manager was clear that formal complaints and minor concerns are taken seriously, investigated fully and recommendations made as a result, implemented immediately. In the last 12 months the AQAA records the home has received twenty complaints; some of this number was explained as being fairly minor concerns. The manager stated however that regardless of whether issues raised are minor concerns or formal complaints, all are used to inform business planning and service development to consistently improve the service offered at the home. Our records indicate that there has been one adult protection alert in which the home has been involved. This was handled with openness and a willingness to help by the
Annual Service Review Page 5 of 7 manager and the homes clinical lead. Evidence further shows that robust staff recruitment procedures are in place, which also ensures residents, are safe and protected from any potential for harm. The home takes the training and development of staff very seriously and looks for individuals who are able to undertake all aspects of mandatory training and prove competency at NVQ Level 2 or above. The AQAA records that the home exceed the 50 standard required for trained care staff on duty rosters, which further ensures they safeguard the welfare of residents. The appointed manager spoke of his plans to access Mental Capacity Act 2005 and Deprivation of Liberty Safeguards training this year. This will ensure that both he and the staff group he leads are aware of new legislation and the good practice demands it places upon them. The home continues to work well with us and have evidenced the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? There will be no change to our current inspection plan. A key unannounced inspection will be undertaken of this service by the 4th July 2010. However we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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